Experience

sipsynergy

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Provisioning Co-Ordinator

  • Jun 2019 - Aug 2020



Eastleigh Borough Council

• United Kingdom
• Government Administration
• 200 - 300 Employee

• Case management officer

  • Jan 2018 - Jun 2019



murphx Innovative Solutions (now part of Daisy Group)

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Senior Provisioning and Support Advisor

  • Apr 2016 - Jan 2018



Daisy Wholesale

• Provisioning & Assurance Advisor

  • Mar 2015 - Jan 2018

  Eastleigh

• Commercial Support Executive

  • Jun 2014 - Jan 2018

  Eastleigh  Manage the On-boarding process and ensure this is achieved within SLA  Manage all customer correspondence in relation to contracts, schedules to contracts, and variations thereof  Assist finance in enforcing contractual obligations of customers through access controls on portals and manage service restrictions  Analysis new rates, producing an impact analysis and ensure the margin covers the business costs.  Ad-hoc commercial duties  Be vigilant for possible fraudulent… Show more  Manage the On-boarding process and ensure this is achieved within SLA  Manage all customer correspondence in relation to contracts, schedules to contracts, and variations thereof  Assist finance in enforcing contractual obligations of customers through access controls on portals and manage service restrictions  Analysis new rates, producing an impact analysis and ensure the margin covers the business costs.  Ad-hoc commercial duties  Be vigilant for possible fraudulent activity.

• Sales Support Excecutive

  • May 2013 - Jan 2018

  • Generate Quotes for Leased Line and EFM circuits. • Supporting the sales team with broadband related queries. • Answering sales calls in a professional telephone manner. • Assisting clients as and where possible by going above and beyond expected procedures.

• Service Delivery Provisioning Advisor

  • Mar 2011 - May 2013

  Eastleigh • Providing a professional level of service to our client’s by ensuring completion of their orders and responding to queries via a ticketing system within SLA. • Reshaping email workload for the provisioning team to ensure all queries were answered within a reasonable timescale. • Developing a system in which workloads could be shared evenly throughout the team. • Personally managing large clients by request due to exceptional customer service, knowledge of the systems and… Show more • Providing a professional level of service to our client’s by ensuring completion of their orders and responding to queries via a ticketing system within SLA. • Reshaping email workload for the provisioning team to ensure all queries were answered within a reasonable timescale. • Developing a system in which workloads could be shared evenly throughout the team. • Personally managing large clients by request due to exceptional customer service, knowledge of the systems and recommendations from account managers. • Track and control work in progress and keep customers advised on progress, issues and problems, should they arise. • Liaise with broadband suppliers when required to resolve delayed orders and obtaining updates on troubled orders.



The Listening Company

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Advisor (several departments)

  • 2009 - 2011

  • Assisting SKY engineers with their installation of SKY TV via telephone. • Contacting customers to advise the engineer arrival time and date. • Completing the installation process by pairing up the SKY Card with the customers SKY TV Box using SKY’s in-house system ‘Chordiant’. • To provision our customers’ orders as well as monitoring these for completion. • Providing customer support/service. • Upsell SKY products wherever possible. • Ensuring the resolution of delays on… Show more • Assisting SKY engineers with their installation of SKY TV via telephone. • Contacting customers to advise the engineer arrival time and date. • Completing the installation process by pairing up the SKY Card with the customers SKY TV Box using SKY’s in-house system ‘Chordiant’. • To provision our customers’ orders as well as monitoring these for completion. • Providing customer support/service. • Upsell SKY products wherever possible. • Ensuring the resolution of delays on customers’ orders • Contacting the relevant departments to provide information of the delayed orders. • Provide technical support to customer experiencing issues. • Advise existing and new customers of brand new offers. • Checking new content to ensure no issues are at present. Show less