The Listening Company
Outsourcing and Offshoring ConsultingView the employees at
The Listening Company-
Louise CK administrator at The Listening Company
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Portsmouth, United Kingdom
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Rising Star
barbara giles Operations Manager at The Listening Company-
Tonbridge, England, United Kingdom
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Rising Star
Guy Robbins Telemarketer & Sales at The Listening Company-
London, England, United Kingdom
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Rising Star
Talha Data Director at Cleverleys Ltd-
Manchester, United Kingdom
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Rising Star
Aleks Żeglicki Inbound Sales Representative at The Listening Company-
Manchester Area, United Kingdom
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Rising Star
Overview
The Listening Company, which became part of Serco in March 2011, is an award-winning customer communications outsourcer. With 4,000 employees spread across 8 locations, we use a range of services and insights to guide long-term, profitable brand relationships and improve customers’ lifetime value. At the heart of our offering is epiCentre – a multi-communication platform that combines email, phone and internet and helps us manage over 60 million conversations a year. We are the fastest growing contact centre in our sector, growing 40% year on year for the last five years. We survey our clients regularly and have a Net Promoter Score™ of 36.
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