Stefanie Heinzel
Head of Client Services - International at VUBIQUITY- Claim this Profile
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German Native or bilingual proficiency
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English Native or bilingual proficiency
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French Elementary proficiency
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Spanish Elementary proficiency
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Swedish Elementary proficiency
Topline Score
Bio
Lucas Brandter
I have had the pleasure of working closely with Stefanie for the past five years and cannot sing her praises more highly. She is a consummate professional with an intimidating work ethic and dedication. She cares profoundly for the quality of her work and the health of her team. Although a commanding and strategic leader, she has a fantastic ability to grasp detail quickly and understand impact. She can always be relied on to be clear-sighted and unafraid to challenge orthodoxy, complacence, or poor direction. Above all, Stefanie is a warm, compassionate, and supportive colleague. She will always deliver and she will always have your back.
Chris Bardsley
Stefanie is one of the most professional and conscientious people I have ever had the pleasure to work with. She has an excellent eye for detail and can always be relied on to provide value input to anything she is involved in. Stefanie is a superb operations manager and leader of people with a good grasp of the business implications of the work she is responsible for. Additionally her customer facing skills are top notch meaning she can balance the needs of the team with the needs of the business, and the customer, to manage for the best win-win scenario. On a purely personal note, Stefanie has taught me a great deal about the content delivery business which very much enabled me to be able to do my job. I trust her completely and believe she would add tremendous value to any role.
Lucas Brandter
I have had the pleasure of working closely with Stefanie for the past five years and cannot sing her praises more highly. She is a consummate professional with an intimidating work ethic and dedication. She cares profoundly for the quality of her work and the health of her team. Although a commanding and strategic leader, she has a fantastic ability to grasp detail quickly and understand impact. She can always be relied on to be clear-sighted and unafraid to challenge orthodoxy, complacence, or poor direction. Above all, Stefanie is a warm, compassionate, and supportive colleague. She will always deliver and she will always have your back.
Chris Bardsley
Stefanie is one of the most professional and conscientious people I have ever had the pleasure to work with. She has an excellent eye for detail and can always be relied on to provide value input to anything she is involved in. Stefanie is a superb operations manager and leader of people with a good grasp of the business implications of the work she is responsible for. Additionally her customer facing skills are top notch meaning she can balance the needs of the team with the needs of the business, and the customer, to manage for the best win-win scenario. On a purely personal note, Stefanie has taught me a great deal about the content delivery business which very much enabled me to be able to do my job. I trust her completely and believe she would add tremendous value to any role.
Lucas Brandter
I have had the pleasure of working closely with Stefanie for the past five years and cannot sing her praises more highly. She is a consummate professional with an intimidating work ethic and dedication. She cares profoundly for the quality of her work and the health of her team. Although a commanding and strategic leader, she has a fantastic ability to grasp detail quickly and understand impact. She can always be relied on to be clear-sighted and unafraid to challenge orthodoxy, complacence, or poor direction. Above all, Stefanie is a warm, compassionate, and supportive colleague. She will always deliver and she will always have your back.
Chris Bardsley
Stefanie is one of the most professional and conscientious people I have ever had the pleasure to work with. She has an excellent eye for detail and can always be relied on to provide value input to anything she is involved in. Stefanie is a superb operations manager and leader of people with a good grasp of the business implications of the work she is responsible for. Additionally her customer facing skills are top notch meaning she can balance the needs of the team with the needs of the business, and the customer, to manage for the best win-win scenario. On a purely personal note, Stefanie has taught me a great deal about the content delivery business which very much enabled me to be able to do my job. I trust her completely and believe she would add tremendous value to any role.
Lucas Brandter
I have had the pleasure of working closely with Stefanie for the past five years and cannot sing her praises more highly. She is a consummate professional with an intimidating work ethic and dedication. She cares profoundly for the quality of her work and the health of her team. Although a commanding and strategic leader, she has a fantastic ability to grasp detail quickly and understand impact. She can always be relied on to be clear-sighted and unafraid to challenge orthodoxy, complacence, or poor direction. Above all, Stefanie is a warm, compassionate, and supportive colleague. She will always deliver and she will always have your back.
Chris Bardsley
Stefanie is one of the most professional and conscientious people I have ever had the pleasure to work with. She has an excellent eye for detail and can always be relied on to provide value input to anything she is involved in. Stefanie is a superb operations manager and leader of people with a good grasp of the business implications of the work she is responsible for. Additionally her customer facing skills are top notch meaning she can balance the needs of the team with the needs of the business, and the customer, to manage for the best win-win scenario. On a purely personal note, Stefanie has taught me a great deal about the content delivery business which very much enabled me to be able to do my job. I trust her completely and believe she would add tremendous value to any role.
Experience
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VUBIQUITY
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United States
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Entertainment Providers
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200 - 300 Employee
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Head of Client Services - International
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Jan 2022 - Present
- Management of managers and team leads in 4 territories (UK, Israel, Cyprus & India), supervision of expansion of CS teams in additional territories- Operational oversight of system migration projects, delivering successful adoption of change in process and structure with minimal impact on BAU deliveries- Driving efficiencies through capacity and resource planning & establishing team utilisation monitoring- Operational sign-off on statements of supply, departmental P&L costs and workflow solutions- Ensuring operational excellence is upheld in customer communication and content delivery measured against KPIs and external SLAs, keeping senior stakeholders updated- Coaching and supporting CS managers to help them meet personal and company goals- Subject matter expert in operational workflows and systems Show less
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Senior Manager - International, Client Services
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Jun 2019 - Jan 2022
- Managing Client Services operations for leading customers in EMEA, APAC and CALA- Supervision of multi-regional teams- Capacity and resource planning, KPI reporting
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Services Manager, Digital Content Management
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Sep 2014 - Jun 2019
- Territory focal point for client communication- Operational lead for client launches- Ownership of content management, delivery and reporting for EMEA customers
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Service Delivery Supervisor
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Jun 2012 - Aug 2014
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German Service Delivery Coordinator
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May 2010 - May 2012
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Red Bee Media
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Broadcast Media Production and Distribution
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700 & Above Employee
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German Listings Writer
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Oct 2009 - May 2010
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Freelance translator & subtitler
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Nov 2008 - Oct 2009
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European Captioning Institute (ECI)
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Entertainment Providers
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German Subtitler
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May 2008 - Nov 2008
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Education
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2004 - 2008
Cologne University of Applied Sciences
Translation and Intercultural Communications -
2006 - 2007
Northumbria University
Modern Foreign Languages
Community
