Experience

Aqua Restaurant Group

• United Kingdom
• Restaurants
• 100 - 200 Employee

• Reservations Assistant

  • Nov 2022 - Present

  · Receive and record guests’ reservations whether via phone or online reservation system and assign tables according to customers’ requests. · Speak with the guests via phone to ensure satisfaction with the food, service, and booking selection. · Inform management as necessary regarding the need for dining room supplies and equipment. · Perform any other duties as assigned by management. · Receive and record guests’ reservations whether via phone or online reservation system and assign tables according to customers’ requests. · Speak with the guests via phone to ensure satisfaction with the food, service, and booking selection. · Inform management as necessary regarding the need for dining room supplies and equipment. · Perform any other duties as assigned by management.



SATS Ltd.

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Officer

  • Sep 2022 - Nov 2022

  · Perform ground handling services, including check-in, boarding gate arrival lost & found, and ticketing service duties. · Meet and assist passengers on departure and arrival. · Sort out discrepancies and last-minute requests at the counter and gate (e.g., duplicate check-in, immigration cases, seat duplication, missing passengers, upgrading and seat changes, etc.) · Perform ground handling services, including check-in, boarding gate arrival lost & found, and ticketing service duties. · Meet and assist passengers on departure and arrival. · Sort out discrepancies and last-minute requests at the counter and gate (e.g., duplicate check-in, immigration cases, seat duplication, missing passengers, upgrading and seat changes, etc.)



Black Sheep Restaurants

• Hong Kong
• Hospitality
• 100 - 200 Employee

• Receptionist

  • Dec 2021 - Aug 2022

  · Monitoring the restaurant activity to determine seating and dining flow. · Help fellow team members and other departments whenever necessary to maintain positive working relationships. · Co-ordinate with captains/ float manager/ servers about available seating. · Provide accurate wait times and monitor waiting lists. · Cater to the guest who requires extra attention. · Managing the front desk by receiving incoming calls, greeting, and attending to guests. · Keep records of guests who visit the restaurant. Show less



Hong Kong Airport Services Limited

• Hong Kong
• Airlines and Aviation
• 100 - 200 Employee

• Passenger Service Agent

  • Sep 2019 - Sep 2021

  · Providing efficient and courteous check-in service to passengers. · Handle passengers at boarding and arrival gates effectively. · Assisting crews from check-in counters to the gate. · Assisting passengers in case of any trouble during their travel time. · Sitting at the Airline Service Desk to assist passengers with answers to queries, and proffer solutions to issues within the capacity. · Providing efficient and courteous check-in service to passengers. · Handle passengers at boarding and arrival gates effectively. · Assisting crews from check-in counters to the gate. · Assisting passengers in case of any trouble during their travel time. · Sitting at the Airline Service Desk to assist passengers with answers to queries, and proffer solutions to issues within the capacity.