Shermaine Singh
Digital Transformation Consultant at ThunderQuote- Claim this Profile
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Bio
Credentials
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Data Strategy: Leveraging Data as a Competitive Advantage
EmeritusMar, 2023- Oct, 2024
Experience
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ThunderQuote
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Malaysia
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Information Technology & Services
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1 - 100 Employee
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Digital Transformation Consultant
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Apr 2022 - Present
Digital Transformation & Strategy Planning • Facilitate discovery and strategy-planning workshops to assess clients’ business goals, organizational pain points, and capture as-is and to-be processes. • Design digital strategy for successful digital transformation across entire organisations based on clients’ current state and system integration needs, incorporating digital and data governance best practices. • Establish new data management strategy consultancy methodology for upcoming projects. • Support change management by designing communications plans, conducting stakeholder analysis, and training clients in change resistance, organizational development, and risk management. • Assist in winning tender bid to be government-appointed digital consultants for social services and healthcare agencies for Singapore’s National Council of Social Services from 2022-2027 and Singapore’s Agency of Integrated Care from 2023-2024. Project Management • Deliver high-quality project management service for clients needing external expertises for their IT product development process by understanding feature requirements, day-to-day workflows of staff, and end-user needs. • Enhance consult team’s performance and efficiencies with meaningful improvements to: department’s SOPs, workforce planning, project and stakeholder management, consultancy methodology and service delivery tools, inter-department collaboration, and training of junior staff. Show less
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Phnom Climb Community Gym
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Cambodia
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Spectator Sports
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1 - 100 Employee
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General Manager
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Feb 2020 - Jun 2021
Strategy & Leadership • Oversaw productivity, health and climbing safety standards, and quality customer service, resulting in transition to COVID operations and both the highest membership growth and highest month of revenue in gym’s 5-year history. • Initiated key HR practices to boost performance and morale, taking 10 staff through written job descriptions, performance evaluations, professional development plans, team building, restructuring, and mentoring. • Executed several construction projects to better resource and refresh space through the expansion of climbing walls, the building of a second-floor mezzanine space, and a portable children’s wall. • Compiled and analyzed financial data to inform strategic decisions, identify key cashflow insights, and flag actual vs. planned variances to ensure business survival during COVID. Sales & Marketing • Achieved growth and sustainability by acquiring 1 new investor and managing 2 international fundraisers during 4 long- and short-term COVID closures in 2020 and 2021. • Boosted brand recognition by: building new social media team, rollout of 5 Facebook campaigns targeting new customers, rejuvenation of Instagram account, redesign and launch of new website, updated marketing materials and new sales decks, and partnership negotiation with sporting goods store Decathlon Cambodia. • Coordinated with schools, youth-centered nonprofits and businesses to host climbing competitions, joint business pop-ups, after-school programs and field trips, and corporate team-building activities. • Established new outdoor climbing program and pivoted business model ensuring sustained cashflow during COVID on-site closures. Show less
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Chab Dai
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Cambodia
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Civic and Social Organizations
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1 - 100 Employee
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Monitoring & Evaluation and Operations Manager
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Jan 2018 - Feb 2020
Data Collection, Evaluation & Sharing • Pioneered an organization-wide shift to emphasize outcomes over activities by establishing the first Monitoring, Evaluation & Learning (MEL) framework: designing new data collection tools, introducing data governance, evaluating project outcomes, training staff, and overseeing 6 external evaluations.• Consulted and facilitated training workshops for 7 nonprofit partners on MEL and strategic planning through effective communication of complex analytical concepts and quality standards of practice.Partnerships & Communications • Drafted compelling proposals, ensured annual compliance to funding requirements, created comprehensive budgets, and hosted donor visits to successfully secure funding across multiple projects and years. • Compiled field data and updates to detail organization’s successes and challenges in the regional human trafficking context through compelling storytelling, visualizations, and written content for external audiences. • Instituted and facilitated new Project Update Meetings to ensure consistent internal communication across 9 projects. • Served as organizational representative and speaker at 10 national and international conferences, building strategic partnerships with nonprofits and subject matter experts in Cambodia, Thailand, China, Indonesia, UK, and US.Operations & Organizational Development • Strategized with the Founder, National Director and International Board to develop new Vision, Mission, Core Values and Theory of Change for upcoming 5-year strategic plan. • Fostered open communication with each project team in order to identify risks and barriers to work, provide technical support and capacity development, and raise larger issues to senior leadership when applicable. • Worked directly with Deloitte Consultants to improve HR practices, operational processes and data governance systems across entire organization after winning the D2i Deloitte Fellowship. Show less
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Global Partnership Coordinator
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Jan 2017 - Dec 2017
• Developed Global Learning Community project strategy, donor reports, and communication documents.• Organized, presented and facilitated conversations around anti-trafficking best practices at international conferences, breakout sessions, and conference calls. • Fostered partnerships with nonprofits in Thailand, India, Nepal, Singapore, Philippines, Hong Kong, and Vietnam.
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UNDP
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United States
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International Affairs
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700 & Above Employee
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Research & Communications Intern
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Dec 2015 - May 2016
• Produced the first written and video materials presenting newly-formed Social and Environmental Compliance to global stakeholders. • Researched UN policies, international standards and international human rights laws relevant to 2 ongoing compliance investigations of UNDP field projects in Latin America and Africa. • Produced the first written and video materials presenting newly-formed Social and Environmental Compliance to global stakeholders. • Researched UN policies, international standards and international human rights laws relevant to 2 ongoing compliance investigations of UNDP field projects in Latin America and Africa.
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Restore NYC
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United States
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Individual and Family Services
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1 - 100 Employee
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Program Operations Intern
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Jul 2015 - Nov 2015
• Collected data for impact assessment of case referrals from the NYC Human Trafficking Interventions Courts. • Worked with the Programs team and Counselors teams to implement new case referral, documentation, and impact assessment processes. • Collected data for impact assessment of case referrals from the NYC Human Trafficking Interventions Courts. • Worked with the Programs team and Counselors teams to implement new case referral, documentation, and impact assessment processes.
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International Justice Mission
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United States
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Non-profit Organizations
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700 & Above Employee
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Communications Project Management Intern
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Dec 2013 - Nov 2014
• Generated content for forced slavery editorials: 4 quarterly newsletters, 2 annual calendars, 2013 Bonded Labour Annual Review, 4 survivor profiles, IJM India website, campaign pamphlets and speeches, and capacity building manuals for national stakeholders. • Acted as point of contact across Chennai departments, all 5 Indian field offices, and HQ for forced slavery and sex trafficking editorials for both international and Indian audiences. • Interviewed and photographed victims and survivors at 10 rescue operations and aftercare rehabilitation events. Show less
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National Interventions Administrative Intern
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Jun 2013 - Dec 2013
• Monitored monthly progress on case investigations, media relations, and stakeholder relationships. • Submitted 15 Right to Information (RTI) applications to various government offices throughout India to obtain updates on ongoing bonded labor cases.
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Zimmer Biomet
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Paralegal
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Nov 2012 - Mar 2013
• Worked at the Legal & Compliance Department for Asia Pacific. • Drafted, reviewed, and revised contracts, contract renewals, addendums, and other legal agreements. • Conducted due diligence screenings of third-party companies based on internal and external investigations. • Researched and reviewed Zimmer’s SOPs and compliance policies for internal training materials. • Coordinated with all Zimmer Asia Pacific legal teams to ensure contract and due diligence processes. • Worked at the Legal & Compliance Department for Asia Pacific. • Drafted, reviewed, and revised contracts, contract renewals, addendums, and other legal agreements. • Conducted due diligence screenings of third-party companies based on internal and external investigations. • Researched and reviewed Zimmer’s SOPs and compliance policies for internal training materials. • Coordinated with all Zimmer Asia Pacific legal teams to ensure contract and due diligence processes.
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Investigator Intern
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Jun 2011 - Aug 2011
• Conducted investigations of misdemeanor crimes by documenting crime scenes and independently interviewing clients and witnesses on sensitive case details for evidence reports. • Shadowed lawyers to court and arraignments proceedings, and observed trials and cross-examinations. • Conducted investigations of misdemeanor crimes by documenting crime scenes and independently interviewing clients and witnesses on sensitive case details for evidence reports. • Shadowed lawyers to court and arraignments proceedings, and observed trials and cross-examinations.
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House of Commons
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United States
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Manufacturing
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1 - 100 Employee
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Member of Parliament Casework Intern
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Jun 2010 - Aug 2010
• Worked for Member of Parliament, the Rt. Hon. Harriet Harman QC MP, to interview constituents and write letters to relevant organizations on their behalf. • Worked for Member of Parliament, the Rt. Hon. Harriet Harman QC MP, to interview constituents and write letters to relevant organizations on their behalf.
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Education
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2023 - 2023
University of California, Berkeley, Haas School of Business
Certification, Data Strategy -
2021 - 2021
Harvard Business School Online
Credential of Readiness, Business Administration and Management, General -
2015 - 2016
New York University
Masters, Global Affairs -
2008 - 2012
University of Rochester
Bachelors, International Relations
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