Experience

Haifa Museums

• Retail Art Supplies
• 1 - 100 Employee

• System Administrator

  • Oct 2022 - Present

  • Support for the network, server and workplaces infrastructure in Haifa Museums Network- 6 branches • Work with users' requests, solving users' problems onboard and remotely • Creation users accounts in AD, distribution of user's permissions, creation new group policies • Installation new equipment, software installation and configuration • Participation in the installation of exhibitions in terms of IT and multimedia equipment • Montage of IT Equipment • Solving problems with printing equipment • Communication with contractors in part of IT services Show less



The Presidential Foundation for Cultural Initiatives (Moscow)

• Director of Digital Service Center

  • Oct 2021 - Aug 2022

  • Building IT infrastructure from scratch • Developing strategy of digital development for the organization • Product owner of a grant system responsible for key business processes of the Foundation • Organizing work of IT service from scratch • Setting goals and controlling performance of the new IT department • Purchasing IT equipment • Budgeting purchases, budget justification • Managing team of engineers and project managers • Managing team of outsourced IT developers • Overseeing building, installation, and launching of a new office of the Foundation • Design of specifications for IT development and purchase of IT equipment Show less



The State Historical Museum (www.shm.ru)

• Head of IT Department

  • Apr 2019 - Sep 2021

  Duties: • Managing (incl. recruitment, motivation, and advancement) an IT service team of 14 employees • Developing IT strategy for the organization, effectiveness analysis of business processes, preparing suggestions for their optimization and digitization • Launching novel IT services • Organizing online and offline events, conferences, and seminars • Supporting uninterruptable performance of network and server infrastructure (60+ physical and virtual nodes, 6 sites in the city of Moscow, 1 site in the city of Tula), client computers (750+), IT systems, and remote-access clients • Developing productive relationships between IT staff and internal customers, enhancing quality of services for internal customers • Analyzing needs of different departments regarding their IT hardware and software. IT budgeting, budget justification, monitoring budget performance • Interactions with providers of equipment and services, organization of and participation in equipment acquisition, preparing purchasing paperwork, testing new equipment, interaction with service companies, overseeing contracts • Evaluating necessity to purchase new software and equipment, to conduct service and maintenance work on IT equipment, preparing suggestions to upgrade and improve infrastructure • Managing tech documents, ensuring necessary documenting of business processes inside the IT department, building a knowledge base • Designing networks and providing equipment during construction of new and reconstruction of old office spaces of the Museum. Show less



The Grabar Art Conservation Center (Moscow, www.grabar.ru)

• Head of Computer Services Office (external employee, part-time)

  • Jun 2017 - May 2019

  • Organizing the technical support group, supervising its 4 employees • Organizing and overseeing replacement and updating of server and client equipment, providing technical services to 100 employees • Budgeting and developing plans on purchasing new equipment; interacting with providers of equipment and services • Overseeing, updating, and servicing the web site of the Center • Supporting, servicing, and updating video surveillance and access control systems • Organizing technical documentation Achievements: • A Service Desk system was implemented • A system of access control was implemented • The video surveillance system was upgraded • A knowledge base was created • Events to celebrate the 100th anniversary of the Center were organized Show less



Moscow City Galleries Network (Moscow, www.vzmoscow.ru)

• Head of Information and Automation Office

  • Feb 2015 - Apr 2019

  Duties: • Supervising the office (with 4 subordinates) • Organizing and supporting existing and new IT infrastructure • Supporting the head office and 18 galleries across the City of Moscow (ca. 200 client desktops) • Organizing and providing technical support • Setting-up client computers • Wiring local networks and installation of IT equipment • Organizing uninterruptable performance of IT tech support • Interaction with contractors, overseeing acquisitions of IT equipment • Writing technical requirements and tender document. • Organization and support of multimedia components of exhibitions and events • Interaction with government officials on IT issues • Development of local rules and regulations for IT services Achievements: • An IT office was organized (previously absent) • A single mailing system was implemented • A new web site of the Galleries Network was created (www.vzmoscow.ru) • A Service Desk database for tracking service requests was implemented Show less



I-Teco

• Russian Federation
• IT Services and IT Consulting
• 500 - 600 Employee

• IT systems implementation specialist

  • Jul 2013 - Jan 2015

  • Implementation of “Filial-Sberbank” automated system and corresponding sub-system “Centralized Payments of Individuals” (on Sberbank’s sites). • Preparation of functional requirements for adjustments to the system • Participation in software testing. • Maintenance & support for 8 regional branches of Sberbank. • Timely setup of automated workplaces in accordance with project requirements. • User trainings for bank’s staff. • On-site and remote consultative support for the system. Show less



Rosbank

• Russian Federation
• Banking
• 700 & Above Employee

• Leading specialist of Quality & Process Control Department for Retail Direction (business analyst)

  • Dec 2012 - Jun 2013

  • Monitoring and analysis of IT systems’ performance in bank’s branches. • Preparation of recommendations to ensure necessary quality of IT services.• Preparation of other documentation required for software development (memorandums, analytical reports, execution control documents, meeting minutes). • Coordination of cooperation between IT and business unit.• Preparation of regular reports on key parameters of IT systems’ performance.

• Technical Support Specialist

  • Nov 2011 - Dec 2012

  • Technical support for bank’s staff, VIP users included (via HP Service Manager).• Installation & setup of standard software and specialized banking software.• Participation in bank’s IT infrastructure projects.• Completion of requests related to user account management & access rights distribution under Windows and Novell.• Support & maintenance for Lotus Notes and MS Outlook.• Administration & setup of Citrix applications.• Technical support during opening, closing and relocation of bank’s offices.• Participation in testing of new services and software. Show less



Yamalgazinvest

• Russian Federation
• Oil and Gas

• Leading specialist of Information System Maintenance Department

  • Aug 2011 - Oct 2011

  • Control of IT outsourcing, preparation of service requests & transfer of the requests to respective executors. • Participation in IT infrastructure development, preparation of equipment replacement plans. • Cooperation with regional branches for IT services provision. • User support, control of contractor organization’s completion of requests. • Consultative support in case of problems with IT equipment. • Coordination of user equipment replacement project. • Inventory of IT-equipment. Show less