Experience

SIM

• Netherlands
• Government Relations
• 1 - 100 Employee

• Team Lead Projects & Consultancy

  • May 2022 - Present

  Binnen deze functie ben ik verantwoordelijk voor het ontwikkelen van het Consultancy team. Dit bestaat met name uit:• Procesverbeteringen ten aanzien van de Consultancy processen, lopende en nieuwe projecten• Bevorderen en stimuleren persoonlijke groei ConsultantsNevenfunctie CX en EX: op organisatieniveau ben ik verantwoordelijk voor de uitvoering van klant- en medewerkeronderzoeken en geef ik advies voor de opvolging. De onderzoeken zijn een middel om te werken aan terugkerende, loyale en enthousiaste klanten en medewerkers. Show less

• Project Manager

  • Oct 2021 - Apr 2022



Integron

• Netherlands
• Research Services
• 1 - 100 Employee

• Research Consultant Customer Experience

  • Aug 2019 - Oct 2021

  Uitvoeren van onderzoek en advies omtrent het verbeteren van klantbeleving. Dit betrof o.a. jaarlijks strategisch klantonderzoek, continu klantfeedback en strategische interviewtrajecten onder top klanten. De werkzaamheden bestonden uit:• Opstellen vragenlijsten• Opstellen continu feedback programma's• Data analyse• Rapporteren en presenteren van bevindingen aan diverse stakeholders• Advies opvolging structurele verbeterpunten op organisatieniveau (Directie, MT en betrokken teams)• Advies opvolging verbeterpunten op individueel klantniveau (Accountmanagement)• Advies communicatie intern en extern van bevindingen en actiesKlantenfortfolio: o.a. Canon Medical, CWS, Unique, Friesland Campina en GSK. Show less

• Quality Manager

  • Oct 2019 - Sep 2021

• Research Analyst

  • Aug 2017 - Aug 2019

  De verantwoordelijkheden bestonden uit:• Programmeren van vragenlijsten• Instellen online dashboard• Monitoren veldwerk• Data analyse• Rapporteren van bevindingen



SKIM

• Netherlands
• Market Research
• 200 - 300 Employee

• Research Analyst

  • Nov 2016 - Aug 2017

  Within SKIM I worked as a research analyst for the Telecom, Services & Technology division. Activities included: • Survey programming • Keep track of fieldwork progress • Data analysis • Presentation building Within SKIM I worked as a research analyst for the Telecom, Services & Technology division. Activities included: • Survey programming • Keep track of fieldwork progress • Data analysis • Presentation building



Integrand

• Staffing and Recruiting
• 100 - 200 Employee

• Editor

  • Mar 2016 - Mar 2017

  For this position I wrote articles for the monthly news magazine. The target group are students searching for an internship. For this position I wrote articles for the monthly news magazine. The target group are students searching for an internship.



Panteia

• Netherlands
• Research
• 1 - 100 Employee

• Interviewer

  • Sep 2014 - Nov 2016

  I carried out quantitative telephone interviews that were commissioned by governmental institutes. Studies regard among others: • Experience caregivers (mantelzorgers) • Debts among the younger generation • Discrimination in online employment acquisition and selection I also provided support in other projects, such as the helpdesk and administration of WNT ('Wet Normering Topinkomens') or within online research. I carried out quantitative telephone interviews that were commissioned by governmental institutes. Studies regard among others: • Experience caregivers (mantelzorgers) • Debts among the younger generation • Discrimination in online employment acquisition and selection I also provided support in other projects, such as the helpdesk and administration of WNT ('Wet Normering Topinkomens') or within online research.



Square Melon Netherlands

• Amsterdam Area, Netherlands

• Sales Promoter

  • Aug 2011 - Sep 2014

  As promotor I provided support in execution of promotional campaigns. This included activities such as: • Merchandising • Demonstrations • Sales Companies of the promotional campaigns I worked for are for instance Samsung, Liefmans Fruitesse and Stimorol. As promotor I provided support in execution of promotional campaigns. This included activities such as: • Merchandising • Demonstrations • Sales Companies of the promotional campaigns I worked for are for instance Samsung, Liefmans Fruitesse and Stimorol.



Ipse de Bruggen

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Graduate Marketing intern

  • Feb 2013 - Jul 2013

  I conducted a marketingplan for a cafeteria that offers day care to people with intellectual disabilities. This included: • Internal analysis (through quantitative data and interviews) • Competition analysis • Relevant trends and developments • Customer satisfaction analysis (I surveyed over 350 people) • Subsequent generated advice • Structured approach for implementation I conducted a marketingplan for a cafeteria that offers day care to people with intellectual disabilities. This included: • Internal analysis (through quantitative data and interviews) • Competition analysis • Relevant trends and developments • Customer satisfaction analysis (I surveyed over 350 people) • Subsequent generated advice • Structured approach for implementation



Monsterscore // Fieldmarketing

• Netherlands
• Advertising Services
• 1 - 100 Employee

• Sales Promoter

  • Feb 2012 - Apr 2013

  As promotor I provided support in execution of promotional campaigns. Activities consisted of: • Merchandising • Demonstrations • Sales As promotor I provided support in execution of promotional campaigns. Activities consisted of: • Merchandising • Demonstrations • Sales



Crowe

• United States
• Accounting
• 700 & Above Employee

• Marketing and Communications Intern

  • Sep 2011 - Feb 2012

  I provided support and assistance in all aspects of the marketing department operations. My responsibilities mainly consisted of the following activities: • Editing • Website optimization • Execution of small-scale competition analysis • Coordination of events (for current customers or customer acquisition) • Design customer satisfaction analysis • Support in other, daily activities I provided support and assistance in all aspects of the marketing department operations. My responsibilities mainly consisted of the following activities: • Editing • Website optimization • Execution of small-scale competition analysis • Coordination of events (for current customers or customer acquisition) • Design customer satisfaction analysis • Support in other, daily activities



The Talent Factory

• Advertising Services
• 1 - 100 Employee

• Call agent

  • 2009 - 2010

  Telephone sales and promotion of products and services. Telephone sales and promotion of products and services.