Experience

CanvasU

• Australia
• Market Research
• 1 - 100 Employee

• Market Social Research Interviewer

  • Sep 2022 - Present

  - Conduct computer-based surveys on political, social and consumer topics with good phone etiquette and courtesy. - Utilise customer service practices to engage and accommodate participants so they feel empowered and interested to answer survey questions and contribute to research programmes. - Adjust survey scripts to persuade and interest interviewees on the importance of given research topics to maintain engagement and gather insights. - Communicate survey research topics with confidence and clarity to interviewees of diverse backgrounds, including non-English speakers. - Review responses gathered from surveys to ensure that any information provided maintains a level of quality and consistency for clients utilising research results. - Participate in rotations of 8-hour shifts to conduct surveys on wide demographics of participants during afternoon, evening, and weekend periods.



Nano Digital Home Loans

• Australia
• Financial Services
• 1 - 100 Employee

• Risk and Compliance Analyst

  • Jun 2022 - Aug 2022

  - Analyse risk assessments/portfolios that identify and measure risks and determine controls to manage those risks. - Review company policies and procedures against best practices to ensure conformity with federal, state and local regulatory requirements. - Assist with compliance monitoring programs in operations to determining any process gaps and regulatory compliance risks that need to be corrected. - Help investigate, review and provide oversight on incidents and breaches that occurred and recommend actions. - Support in developing training programs to better manage risks regarding credit and AML/CTF. - Engage with stakeholders across the business to help manage their risks and regulatory obligations.



NSW Public Service Commission

• Australia
• Government Administration
• 100 - 200 Employee

• Virtual Experience Program Participant

  • Nov 2020 - Dec 2020

  - Review reasonable project plans and vendors, plus calculating the cost of implementing a state-wide pilot program for reducing childhood obesity in schools for the NSW Government. - Examine current cyber security strategies for governments and businesses, and communicate policy ideas that ensure information systems are up to date and hardened to protect customer and organisation data. - Conducted a review and analysis of laws regarding privacy and advertising issues, in promoting a public wide well-being initiative across NSW Public Service.



The Pet Connection

• United States
• Hospitals and Health Care

• Retail Assistant

  • Nov 2019 - Apr 2020

  - Communicate with customers in determining their needs and help locate / obtain product. - Convey friendly characteristics to handle customer complaints with 90% feedback. - Learn and memorise products to handle questions, explain and recommend products. - Conduct admin duties in computing, maintaining and verifying stock inventory data with accuracy. - Maintain knowledge of polices regarding payment and exchanges. - Verify special orders and deliveries. - Ensure pets such as dogs and fish are healthy and well nourished. - Prepare and mechanise items for sale in a clean and presentable style.



Accenture Australia

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant / PACE Project Team Member

  • Aug 2019 - Nov 2019

  Project Mentor - Eric Chan - Security Principle Director, Accenture Australia Part of the Macquarie University Professional & Community Engagement Project Enhanced knowledge in examining overlap of policies in compliance and evaluating frameworks, to strengthen compliance standards against risks to information systems in the Australian Health and Public Sector. - Critically evaluate challenging areas of policies and practices in the security field regarding compliance and risk. - Research, and analyse optimal mix of technology, policies and procedures for effective cyber security strategies in protecting information systems. - Determine procedures and policies based on industrial standards and state regulation. - Evaluate and understand compliance frameworks, practices and laws on cyber security in implementing risk assessment frameworks. - Assist in developing project plans, monitoring project performance and make written records in discussing project performance during scheduled meetings.



V.B Equipment

• India
• Real Estate

• General Hand / Labourer

  • Feb 2016 - Oct 2019

  Casual role that varied month to month. - Efficiently deconstruct or assemble light / heavy duty warehouse shelves / pallet racks. - Conduct detailed inspections to ensure components are installed correctly to comply with safety standards. - Utilise work briefs to review work orders to determine operations and coordinate with team members. - Move materials to and from worksite in an organised fashion to maintain a neat work area free from hazards. - Recognised for my ability to complete my work in a timely and efficient manner, even while working with team members.