Network Provisioning Technician

• Aug 2022 - Present

Customer Service Dpt Assistant Manager

• Mar 2021 - Feb 2022

I help manage team members and create documentation for the remote Customer Service department. I also monitor all active repairs for over 30 stores across four time zones to ensure all repairs are being actively updated and documented correctly by technicians, customers are kept in the loop about their repair, incoming and outgoing parts shipments get scheduled on-time, and intervene as necessary.

Lead Repair Technician

• Apr 2019 - Mar 2021

I managed a team of repair technicians to complete repair tickets in a timely and efficient manner. I also provided training and guidance to technicians under my supervision. As part of my responsibilities I completed repairs on Apple devices as an Apple certified repair technician, managed repair tickets, and worked with front desk team members to provide quality service for our clients.

Freelance Web Developer

• May 2018 - Apr 2019

Contracted tasks included providing manual QA for a small agency, writing fixes for existing issues for legacy WordPress sites, helping small businesses set up basic websites. Also provided remote IT support, troubleshooting remote networked systems. Contracted tasks included providing manual QA for a small agency, writing fixes for existing issues for legacy WordPress sites, helping small businesses set up basic websites. Also provided remote IT support, troubleshooting remote networked systems.

Web Developer Internship

• Jun 2018 - Sep 2018

Helped update and maintain Wana’s website, containerize pre-existing web app with Node/Express and MongoDB in Docker. Also did manual QA work for release deadlines. Helped update and maintain Wana’s website, containerize pre-existing web app with Node/Express and MongoDB in Docker. Also did manual QA work for release deadlines.

Commission Sales Manager

• May 2017 - May 2018

Managed a small team of sales associates in a retail environment. Managed store stock daily. Provided technical expertise to clients and team members under my supervision. Managed a small team of sales associates in a retail environment. Managed store stock daily. Provided technical expertise to clients and team members under my supervision.