Rudolf Wilken

Senior Software Developer at QStory Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Pretoria, Gauteng, South Africa, ZA
Languages
  • English Native or bilingual proficiency
  • Afrikaans Full professional proficiency
Skills

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Credentials

  • Big Data Foundations: Techniques and Concepts
    Lynda.com
    Feb, 2018
    - Nov, 2024
  • Python Parallel Programming Solutions
    Lynda.com
    Jan, 2018
    - Nov, 2024
  • LFCS: Essential Commands (Ubuntu)
    Lynda.com
    Oct, 2017
    - Nov, 2024
  • Learning Python Generators
    Lynda.com
    Oct, 2017
    - Nov, 2024
  • Programming Foundations: Refactoring Code
    Lynda.com
    Oct, 2017
    - Nov, 2024
  • Programming Foundations: Test-Driven Development
    Lynda.com
    Oct, 2017
    - Nov, 2024
  • Invision Enterprise
    -

Experience

  • QStory
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Software Developer
      • Jan 2013 - Present

      In an ever-changing world, QStory is the missing link between well laid plans and efficient reality. Your Workforce Management (WFM) makes staff available, and QStory’s Intraday Automation platform makes them happy and productive. Our advanced AI manages contact centre resources in real-time, driving efficiency, a happier workforce and better customer experience. In an ever-changing world, QStory is the missing link between well laid plans and efficient reality. Your Workforce Management (WFM) makes staff available, and QStory’s Intraday Automation platform makes them happy and productive. Our advanced AI manages contact centre resources in real-time, driving efficiency, a happier workforce and better customer experience.

  • Customer Service Engineering (PTY) Limited
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Mathematical Analyst/Developer
      • Mar 2009 - Jan 2017

      o Duties:  Monthly/weekly: • Forecasting: o Extract and analyze historic data o Forecast funnel o Update typical distribution curves on Invision o Feed base volumes into system o Calculate requirements • Scheduling o Configure system to cater for all restrictions/scheduling info o Update employee data if needed o Consider feasible scenarios and run them on the system. o The setup and use of a scheduling strategy to populate schedules o Optimize schedules o Plan meetings, training etc. • Reporting o Do weekly reports to assess performance and accuracy of forecast so that reforecasts can be done if necessary. o Monthly reports for the above reason, as well as for management o Real time analysis and reporting  Development  Setting up of new clients  Change control presentations  Management of planning team  Internal process improvement  Consultation  Application support  Technical support  Analyzing data  Baseline and proof of concept presentations  Efficiency analysis  Customizations  Database management Show less

Education

  • University of South Africa/Universiteit van Suid-Afrika
    BSc MMM, Mathematics, Statistics
    2005 - 2008

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