Experience

Protected.net

• United Kingdom
• Software Development
• 1 - 100 Employee

• QA and Support Executive

  • Jun 2021 - Present

• QA and Support Assistant

  • Apr 2020 - Jun 2021



Insurance Factory

• United Kingdom
• Insurance
• 1 - 100 Employee

• Counter Fraud Analyst

  • Jan 2011 - Apr 2020

  In January 2011 I joined Capita. Whilst in Capita I proven my ability in all the area's I have worked in as well as adapting to new challenges and learning new skills. My current responsibilities and achievement's include: • The introduction and training of a fraud identification and prevention solution • The hosting and presentation of the fraud solution to partners • The development of internal and external fraud MI • The identification and handling of suspected fraud claims • The continued development of the fraud prevention solution Show less



The Listening Company

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Senior Operator

  • Sep 2008 - Jan 2011

  In September 2008 I joined The Listening Company (TLC) as a Telephony Operator. My ability to communicate with internal and external customers and staff meant that I was afforded the opportunity to experience lots of areas of the business. During my time with TLC I was responsible for • Ensuring SLA’s were met • Dealing with high level account queries and making sure that the customer was kept informed • Arranging and making appointments as per the customers’ needs • Learning and using a variety of programmes • Making sure that incoming calls were handled efficiently and professionally • Ensured the highest level of customer satisfaction was provided at all times. Show less



Laburnum Boat Club (LBC)

• Level 2 Kayak Instrustor

  • 2005 - Aug 2008