Information Technology Support Analyst

• Feb 2021 - Present

Working with MSP and Non-MSP clients on call. • Provide support for Windows Server 2012, 2016, 2019, 2022, Windows 10, Office 365 Admin Centre, • Outlook issues, Email services, One Drive, MS Teams, SharePoint. • Experience with Microsoft Office 365 Admin Centre, G Suite Admin Centre. • Create user profile on Server, setup user profile, Network drives, GPOs. • Troubleshoot various applications as per Client requirements. • Setup network printers, scan to folder, scan to email, and troubleshoot printer issues. • Troubleshoot RDP, network drives various application issues. • Working experience with Connect-Wise Ticketing system. • Working experience with various remote session applications(Team Viewer, Connect-wise, Solar-wind RMM) • Working experience of Microsoft Azure Backup, Acronics, and Windows Shadow Copy, email migration. • Configuring NAS Drives, Cisco Routers and Basic knowledge of FortiGate firewall. Show less

Full-stack Developer

• Dec 2021 - Present

Provided functionality for a web application that allowed students and mentors to store, update and organize data using MongoDb as a full-stack development team. Developed web service app using Spring Framework (Spring MVC, Spring Boot, REST web Designed front-end applications using Angular, HTML5, CSS3, JavaScript, AWS EC2, S3). Actively participated in Scrum calls and weekly meetings to discuss project updates Provided functionality for a web application that allowed students and mentors to store, update and organize data using MongoDb as a full-stack development team. Developed web service app using Spring Framework (Spring MVC, Spring Boot, REST web Designed front-end applications using Angular, HTML5, CSS3, JavaScript, AWS EC2, S3). Actively participated in Scrum calls and weekly meetings to discuss project updates

Product Tester (Geek Squad)

• Dec 2019 - Jun 2020

IT and Programming Instructor (Computer Applications)

• Jan 2017 - May 2019

• Instructor for subjects: Java, PHP, C++, Software engineering, Data Communications and Networks, Principle of Management • Prepare course materials such as syllabi, homework assignments, handouts, instruction manuals and lab manuals for various subject programs at university level. • Developed and delivered course outlines and instructions in compliance to specific topics meeting academic standards • Placement and Sports coordinator at Department level • Instructor for subjects: Java, PHP, C++, Software engineering, Data Communications and Networks, Principle of Management • Prepare course materials such as syllabi, homework assignments, handouts, instruction manuals and lab manuals for various subject programs at university level. • Developed and delivered course outlines and instructions in compliance to specific topics meeting academic standards • Placement and Sports coordinator at Department level

IT and Programming Instructor

• Jul 2015 - Jan 2017

• Instructor for courses: Java, PHP, Android, basic computer. • Prepare course materials such as syllabi, homework assignments, handouts, instruction manuals and lab manuals for various subject programs at university level. • Developed and delivered course outlines and instructions in compliance to specific topics meeting academic standards. • Instructor for courses: Java, PHP, Android, basic computer. • Prepare course materials such as syllabi, homework assignments, handouts, instruction manuals and lab manuals for various subject programs at university level. • Developed and delivered course outlines and instructions in compliance to specific topics meeting academic standards.

Information Technology Specialist

• Jun 2015 - Dec 2016

• Maintaining the database of daily reports and inspection reports on machines repaired and replaced. • Audit user access and permissions on AD servers. • Managing preventive maintenance activities for desktops, servers, tablets, printers. • Remotely creating backup of data and maintaining the database. • Served in computer maintenance, performed all types of hardware, software maintenance. • Installation and configuration of networks, wireless access point/router with security, TCP/IP. • Work on tickets, alerts, desktop & server projects, off-hours and chat support. Performing data restoration, real time virtualization & disaster recovery activities. Show less

Information Technology Instructor

• Oct 2013 - Jun 2015

• Teaching students by using systematic plan of lectures • Troubleshooting the computer technical problems. • Determining and installing appropriate security measures • Installing of Applications according to lab manuals • Prepare course materials such as syllabi, homework assignments, handouts • Instruction manuals and lab manuals (using MS Word, MS PowerPoint and MS Excel) for various subject programs at institute level. • Teaching students by using systematic plan of lectures • Troubleshooting the computer technical problems. • Determining and installing appropriate security measures • Installing of Applications according to lab manuals • Prepare course materials such as syllabi, homework assignments, handouts • Instruction manuals and lab manuals (using MS Word, MS PowerPoint and MS Excel) for various subject programs at institute level.

Java Trainee

• Jan 2013 - May 2013

Worked on java based web project Autograph Hub by using Web based Java Technology (Servlets, JSP, Struts 2), MS SQL server 2008, also for front end , HTML, CSS, JQuery, Java Script. The whole project was managed by using NetBeans IDE tool. Worked on java based web project Autograph Hub by using Web based Java Technology (Servlets, JSP, Struts 2), MS SQL server 2008, also for front end , HTML, CSS, JQuery, Java Script. The whole project was managed by using NetBeans IDE tool.