Robin Houdek-Heis

Director Of Operations at Sightline Retail
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Contact Information
us****@****om
(386) 825-5501
Location
Bentonville, Arkansas, United States, US

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5.0

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Elizabeth Fretheim

I've known Robin for several years now and am always so impressed with her creativity, willingness to try something new and overall professionalism. She brings commitment and passion to her work. Robin perseveres, reliably maintaining a positive attitude and continuing to try new tactics to find solutions. She is a relationship and consensus builder with whom I have enjoyed working.

Maria Basabe

I have worked with Robin for several years. Robin is very focused on the needs of customers, planning out solutions, creating alignment, and ensuring details are managed. She utilizes relationships to drive engagement and collaboration across functional areas. Robin keeps the team and key stakeholders informed with clear communication. She leads the team to develop short and long term plans to coordinate project execution. Robin creates a collaborative/productive team environment that facilitates project success.

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Experience

    • United States
    • Retail
    • 1 - 100 Employee
    • Director Of Operations
      • Apr 2022 - Present

    • Director of National Accounts
      • Feb 2019 - Jul 2022

      Manage team to ensure customer strategies are executed at the highest level. Lead and manage the business communication with national key accounts – Walmart, Target, and Kroger. Develop growth strategies to achieve or exceed sales plan. Create and deliver high-level, strategic presentations to gain placement and additional points of distribution. Develop and achieve accurate rolling sales forecasts to optimize production planning and minimize excess inventory.

    • National Account Manager
      • Oct 2016 - Feb 2019

      Forge strong relationships between retailers and suppliers resulting in greater sell-through and more profitable growth for everyone. National focused, strategically driven providing sales management, strategy, operations, replenishment, demand planning and inventory management. Develop and execute new item presentations to meet current and future objectives. Effectively manage multiple projects achieving desired results across multiple retailers.

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Executive Director
      • Mar 2016 - Oct 2016

      Dynamic liaison between Board of Directors, volunteers, shelter staff, and the greater Northwest Arkansas area. Lead operations as established by the Board of Directors with BVAS policies and bylaws. Plan and execute fundraising and grant proposals for 501(C)3. Lead events to drive donations and adoptions. Lead team of seven people to execute short term goals. Develop and maintain relationships with the community. Manage office administrative needs. Dynamic liaison between Board of Directors, volunteers, shelter staff, and the greater Northwest Arkansas area. Lead operations as established by the Board of Directors with BVAS policies and bylaws. Plan and execute fundraising and grant proposals for 501(C)3. Lead events to drive donations and adoptions. Lead team of seven people to execute short term goals. Develop and maintain relationships with the community. Manage office administrative needs.

    • United States
    • Retail
    • 700 & Above Employee
    • Sr. Director II - Innovations, Merchandise Execution
      • 2010 - Dec 2015

      Led team responsible for transforming customer experience by connecting merchandising decisions with simple store execution. Ensured improvement of modular process to drive comp sales, optimize store execution and provide exemplary customer service. Developed multi-year cross-functional plan driving benefits while building road map to achieve plan. Created and secured budget, developed resource plan, built team, and developed change management plans.• Managed up to 20 people while ensuring sales of $1.1 billion exceeding plan by 6%. Contracted with third party to capture space information for 4,200 stores and developed database to manage data collected.• Devised tool with third party to allow stores to collaborate and manage space by department and category. Led time study to determine store hours needed to complete modular tasks. Installed new servers to house needed data. • Ensured roll out of concept to stores and supported customers’ needs while maintaining high grass roots scores Show less

    • Senior Director, Director - Walmart Innovations
      • 2008 - 2010

      Led up to 14 associates while developing projects, project plans, project budgets, and schedules to execute change initiatives on time and on budget. Developed and managed relationships with cross-functional teams. Developed new process including templates and timelines for 14 seasonal key events to create consistency and collaboration across all business areas.• Creation of a modular development playbook for cross-organizational consistency for the development of modulars.• Led work streams within merchandise transformation project creating training of key functional processes and timelines, developing roles/responsibilities by function and creating org-structures to support cross-functional roles/responsibilities.• Partnered with merchandising teams to create cross-functional teams and developed category teams to support customer needs.• Coordinated across functional teams to develop product life cycle management tool. Show less

    • Strategy Manager - Global Supply Chain, Innovations
      • 2005 - 2008

      Developed new ideas and identified solutions impacting multiple business areas. Identified opportunities with key business members for improving efficiencies in supply chain while managing multiple work paths. Led projects to ensure on time, on budget delivery, recommended priorities and devised resource planning.• Supported strategic change initiatives while creating/executing roadmaps to accomplish goals.• Created and presented recommendations to leadership and key stakeholders.

    • Senior Business Analyst - Retail Link Development, Global Sourcing
      • 2002 - 2005

      Assessed needs of merchants and suppliers to determine best project design and implementation plan utilizing gap analysis to develop recommendations.

    • Logistics Planning Manager
      • 2000 - 2002

      Analyzed data and forecasted case flow to create recommendations for site selection and five-year plans. Forecasted sales and case volume for regional distribution center budgeting process. Developed and maintained store to DC alignments to optimize network and minimize costs.

    • Divisional Planner - Missy/Junior, Women's, and Seasonal Apparel
      • 1998 - 2000

      Developed, maintained and forecasted departmental financial plans maximizing sales, gross profit, turn, and ROI. Coached and trained 11 merchandise planners to fulfill job responsibilities. Managed flow of merchandise to ensure proper seasonality, fixture presentation and improvements of turn/ROI.

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Corporate Planner, Missy Moderate Sportswear and Associate Buyer, Moderate Separates
      • 1995 - 1998

      Analyzed trends to develop six-month and annual plans for long-term planning. Directed five group buyers regarding planning sales, markdowns and receipts for 15 categories of business to increase sales volume and profit margin. Created purchase plans to standardize merchandise presentations and grow business while negotiating markdown allowances, return to vendors and advertising co-op to increase profits. Analyzed trends to develop six-month and annual plans for long-term planning. Directed five group buyers regarding planning sales, markdowns and receipts for 15 categories of business to increase sales volume and profit margin. Created purchase plans to standardize merchandise presentations and grow business while negotiating markdown allowances, return to vendors and advertising co-op to increase profits.

    • United States
    • Retail
    • 1 - 100 Employee
    • Associate Buyer, Traditional Collections and Assistant Buyer, Moderate Sportswear
      • 1993 - 1995

      Planned sales and receipts by season leading to a 41% increase in sales from 1993 to 1994. Forecasted and managed markdowns to improve margins. Planned advertising strategies to create sales increases. Developed and maintained vendor relations with both core and non-core vendors. Procured merchandise and ensured timely shipping of goods to maintain proper in-stock. Analyzed sales and trends to reorder best-selling styles in a timely manner. Planned sales and receipts by season leading to a 41% increase in sales from 1993 to 1994. Forecasted and managed markdowns to improve margins. Planned advertising strategies to create sales increases. Developed and maintained vendor relations with both core and non-core vendors. Procured merchandise and ensured timely shipping of goods to maintain proper in-stock. Analyzed sales and trends to reorder best-selling styles in a timely manner.

    • United States
    • Architecture and Planning
    • 1 - 100 Employee
    • Assistant Buyer, Clubhouse and Moderate Sportswear/Divisional Training Coordinator/Sales Associate
      • 1986 - 1993

      Clubhouse Sportswear - Annual volume $27.0 million. Assisted buyer with markdowns, advertising, order entry, selling analysis, and shipping information. Moderate Sportswear - Annual volume $14.0 million. Assisted buyer with markdowns, advertising, import orders, order entry, and developing private label. Divisional Training Coordinator - Maintained payroll records for approximately 5,000 employees in support, sales, and management. Audited personnel files to insure adherence to company and federal policies. Developed a standardized training program for Area Managers to help reduce turnover in this area. Installed and brought on-line IBM equipment for new stores, acquisitions, and upgrades. Generated EEOC work-ups to file with state and local government agencies. Evaluated and approved performance appraisals ensuring adherence to company policies. Conducted new employee orientation for support, sales, and management employees. Recruited at colleges and universities to fill positions on the executive development program. Certified by MOHR Development as a Retail Selling Skills Master Trainer. Led and supported a conversion team to organize and implement Dillard Department Stores policy and procedures for three major acquisitions: Joskes, Higbees, and D.H. Holmes. Sales Associate - Assisted customers with the selection of merchandise to best fill their needs. Worked part-time in the personnel office assisting the Operations Manager. Show less

Education

  • University of the Incarnate Word, San Antonio, Texas
    Bachelor of Business Administration (B.B.A.), Major: Computer Information Systems and Management, Minor: Math
    1983 - 1986

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