Bobby Chappell
Strategy and Implementation Consultant at Tourism Impact Services- Claim this Profile
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Bio
Andrew Grossmann
I had the pleasure to start working with Bobby in 2011 and have appreciated the opportunity to continue to work with him at different times in the years since. Bobby is truly an expert in developing sustainability standards and the tools needed to monitor performance against them. When you work with Bobby he brings with him a wealth of knowledge and lessons learned from other projects. This information is extremely helpful at ensuring each project is set up for success and that each project is seen to completion in a way that sets an example for future projects. This type of support was most recently demonstrated when Bobby helped Travel Oregon develop standards and related monitoring tools for sustainable tourism and destination management. Bobby’s experience spans the entire tourism value chain and he is an asset for any team.
Adam Yarnell
Simply put, Bobby is an expert in his field. He possesses a deep knowledge of sustainable tourism standard setting and impact assessment gleaned from years of direct experience. He is also a tremendously diligent worker who leads his team by example. During my time at Sustainable Travel International, Bobby allowed me access to high-level projects and always supported my professional development. I am grateful to Bobby for his mentorship, and I continue to make use of the skills he helped me cultivate.
Andrew Grossmann
I had the pleasure to start working with Bobby in 2011 and have appreciated the opportunity to continue to work with him at different times in the years since. Bobby is truly an expert in developing sustainability standards and the tools needed to monitor performance against them. When you work with Bobby he brings with him a wealth of knowledge and lessons learned from other projects. This information is extremely helpful at ensuring each project is set up for success and that each project is seen to completion in a way that sets an example for future projects. This type of support was most recently demonstrated when Bobby helped Travel Oregon develop standards and related monitoring tools for sustainable tourism and destination management. Bobby’s experience spans the entire tourism value chain and he is an asset for any team.
Adam Yarnell
Simply put, Bobby is an expert in his field. He possesses a deep knowledge of sustainable tourism standard setting and impact assessment gleaned from years of direct experience. He is also a tremendously diligent worker who leads his team by example. During my time at Sustainable Travel International, Bobby allowed me access to high-level projects and always supported my professional development. I am grateful to Bobby for his mentorship, and I continue to make use of the skills he helped me cultivate.
Andrew Grossmann
I had the pleasure to start working with Bobby in 2011 and have appreciated the opportunity to continue to work with him at different times in the years since. Bobby is truly an expert in developing sustainability standards and the tools needed to monitor performance against them. When you work with Bobby he brings with him a wealth of knowledge and lessons learned from other projects. This information is extremely helpful at ensuring each project is set up for success and that each project is seen to completion in a way that sets an example for future projects. This type of support was most recently demonstrated when Bobby helped Travel Oregon develop standards and related monitoring tools for sustainable tourism and destination management. Bobby’s experience spans the entire tourism value chain and he is an asset for any team.
Adam Yarnell
Simply put, Bobby is an expert in his field. He possesses a deep knowledge of sustainable tourism standard setting and impact assessment gleaned from years of direct experience. He is also a tremendously diligent worker who leads his team by example. During my time at Sustainable Travel International, Bobby allowed me access to high-level projects and always supported my professional development. I am grateful to Bobby for his mentorship, and I continue to make use of the skills he helped me cultivate.
Andrew Grossmann
I had the pleasure to start working with Bobby in 2011 and have appreciated the opportunity to continue to work with him at different times in the years since. Bobby is truly an expert in developing sustainability standards and the tools needed to monitor performance against them. When you work with Bobby he brings with him a wealth of knowledge and lessons learned from other projects. This information is extremely helpful at ensuring each project is set up for success and that each project is seen to completion in a way that sets an example for future projects. This type of support was most recently demonstrated when Bobby helped Travel Oregon develop standards and related monitoring tools for sustainable tourism and destination management. Bobby’s experience spans the entire tourism value chain and he is an asset for any team.
Adam Yarnell
Simply put, Bobby is an expert in his field. He possesses a deep knowledge of sustainable tourism standard setting and impact assessment gleaned from years of direct experience. He is also a tremendously diligent worker who leads his team by example. During my time at Sustainable Travel International, Bobby allowed me access to high-level projects and always supported my professional development. I am grateful to Bobby for his mentorship, and I continue to make use of the skills he helped me cultivate.
Credentials
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Accredited Auditor
Green DestinationsJan, 2017- Nov, 2024 -
Accredited Auditor
Sustainable Travel InternationalMay, 2010- Nov, 2024 -
Associate Wildlife Biologist
The Wildlife SocietyJan, 2000- Nov, 2024 -
Environmental and Land Use Professional
State of GeorgiaJan, 2000- Nov, 2024
Experience
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Tourism Impact Services
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United States
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Travel Arrangements
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1 - 100 Employee
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Strategy and Implementation Consultant
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May 2017 - Present
Learn more at: www.tourismimpact.services Provide strategic planning and project implementation services for community stakeholders on a variety of sustainability, tourism, and outdoor recreation topics. Recent projects include: - Contracted by Visit NC to develop state-level programs for responsible recreation, destination stewardship, and sustainable tourism. - Contracted by Colorado Tourism Office and Travel Oregon to provide destination development technical assistance to 11 communities throughout the state(s). - Providing Sr. Consultant services on strategic Destination Management Plans in AK, UT, and WY. - Developed full toolkit for Mountain IDEAL Program and act as Sr. Destination Advisor. - Provided strategic planning to enhance International Mountain Biking Association's (IMBA) community engagement services and revamp the Ride Center Designation program. - Advised city, county, and federal officials of Vail, CO, Breckenridge, CO, Jackson, WY, and Brevard, NC on the planning and development of sustainable destination policies and programs that are in line with international best practices. - Developed Destination Assurance Policy Framework Strategy for Jamaica's Ministry of Tourism that aims to enhance the visitor experience through quality management of enterprises and destinations with a specific focus on resilience, health, safety, security, sustainability, and seamlessness. - Completed Visitor Capacity Studies in Aruba and Seychelles to determine how the tourism industry could balance the quality of life for residents and quality of place for visitors. - Developed an immersive and experiential study tour to Oregon and hosted a group of 17 tourism professionals throughout the 5-day trip. - Developed an assessment & monitoring system to improve ecotourism impacts within Protected Areas of the Mediterranean.
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Mountain IDEAL
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United States
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Civic and Social Organizations
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Sr. Destination Advisor, Program Architect
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Nov 2020 - Present
Learn more at www.mountainideal.org In 2020, we reimagined the Mountain IDEAL program as a response to the growing demand of outdoor spaces and unfortunate impacts of over-tourism. Mountain IDEAL is focused on meeting destinations where they are and providing the tools and resources to communities to help destination managers design a stewardship framework to better engage with their local community stakeholders; encouraging the development of messaging around responsible travel to visitors; providing resources to local businesses to support sustainability improvements; and helping communities gain recognition for commitment to sustainable tourism. We are creating a network of destinations and communities that are facing similar challenges and encouraging peer-to-peer learning and sharing of best practices. We offer destination specific solutions that are community oriented. We can be a mentor or an extra set of hands that is available to work at your pace. Mountain IDEAL is your destination stewardship toolkit. At its core, Mountain IDEAL is a sustainable destination management standard that is formally recognized by the Global Sustainable Tourism Council. The standard was designed to guide destination managers through the process of implementing a stewardship framework to advance sustainable community development through responsible, regenerative, and transformational tourism. The Mountain IDEAL Destination Stewardship Framework aims to: Improve quality-of-life attributes Enhance visitor experience Safeguard sense of place
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Green Destinations
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Netherlands
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Civic and Social Organizations
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1 - 100 Employee
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North American Representative; Chairman, Committee for Standards Development; Board Member
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Jun 2019 - Present
Assist destinations of all sizes through sustainability assessments and certification. Assist destinations of all sizes through sustainability assessments and certification.
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Sustainable Travel International
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United States
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Environmental Services
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1 - 100 Employee
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Senior Technical Advisor
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May 2017 - Present
Provide technical assistance on a wide variety of innovations and projects.- Tourism Carrying Capacity Studies (Aruba, Seychelles)Manage several multi-year partnerships with destinations and businesses.- Innovation Norway, St. Kitts
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Senior Director, Standards and Monitoring
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Jan 2013 - Apr 2017
Overview:Provided technical services and facilitated training programs related to supply line assessments, standards development, compliance auditing, performance analysis, and impact reportingFostered and retained strategic partnerships with private and public sector stakeholders Managed multi-year projects, diverse teams, and fiscal reportingCollaborated with staff and management to advance the organization’s mission, vision, and brand recognition Experience:Standards DevelopmentDevelop sustainability standards of good practice to assist tourism enterprises and municipalities in goal setting and process management. Partners have included Ministry of Tourism for Panama, Town of Vail, Colorado, Royal Caribbean Cruise Lines, and Oceans First Institute. In all projects I was responsible for project design, literature review, composing criteria and verification guidelines, stakeholder validation, and maintaining alignment with accreditation procedures. Sustainability Monitoring Systems Design and implement database management applications that allow users to access a cloud-based platform, record qualitative and quantitative data for key performance indicators (KPIs), monitor long term trends, and share impact reports. Implementing partners include: South Pacific Tourism Organization, European Commission, Innovation Norway, Town of Vail, and over a dozen Caribbean States. Supply Line Assessments Implement complex supply line assessments to help partners measure the performance and impact of their global operations. Partners have included Expedia, Royal Caribbean Cruise Lines, G Adventures, and Rustic Pathways. In all projects I was responsible for project design, defining assessment criteria, deploying surveys to vendors, conducting performance analysis, validating results, and creating benchmark reports.
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Director, Certification and Training
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Aug 2009 - Dec 2012
Directed the planning and implementation of multiple education and eco-certification programs which address environmental consciousness, social responsibility, and economic viability to help businesses create a framework for long-term sustainability.Worked with business clients (hotels, tour operators, and tourism service providers) to implement sustainability management systems and prepare for eco-certification and oversaw over 200 certifications.Facilitated the STEP Auditor Training Course, an intensive 6-day hands on training program for tourism and compliance auditing professionals. Acted as Chair for STEP Eco-Certification Program and oversaw all global accreditation procedures to ensure quality control/assurance of a sustainable tourism certification program.
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The University of Georgia
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Higher Education
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700 & Above Employee
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Graduate Research Assistant
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Jan 2008 - Jul 2009
Co-directed the Heritage Tourism Study with the US National Park Service, Warnell School of Natural Resources, and the Virgin Islands Sustainable Farm Institute including stakeholder engagement, strategic visioning, and community mapping for St. Croix, USVI. The resulting conceptual thesis explored dynamic relationships of sustainable community development by connecting the dots of local economies, sustainable agriculture, heritage tourism, and community service. Other keystone projects included authoring the Strategic Tourism Marketing Plan for Hart County, GA, nature-based tourism study for coastal Georgia, and service-learning poster presentation.
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American Universities International Programs Limited
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New Zealand
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Higher Education
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1 - 100 Employee
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Program Director, Marketing Coordinator
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Sep 2005 - Dec 2007
Recruitment director, marketing manager, and program coordinator for a study abroad organization offering experiential education and service-learning programs focused on sustainable development and tourism in Central America, South Africa and the South Pacific Oversaw dozens of experiential learning programs offered at multiple US universities sending hundreds of students abroad per year Directed nationwide and university specific marketing and recruitment campaigns Coordinated student enrollment, in-country logistics, international travel arrangements, pre-departure orientation, and risk management protocols Audited sustainability practices of in-country activities
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Tourism Entrepreneur
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Apr 2002 - Mar 2006
For four years was an entrepreneur in the travel and tourism industry while living in a small community on the central Pacific coast of Costa Rica. Owned and operated an internet cafe and multifaceted travel planning company. Business attributes included: in-bound tour operator with booking and guiding services; destination marketing; and business services for global travelers and local residents. Founded a network of micro-enterprise ecotourism operators to expand their collective market access via internet marketing. Provided customized travel planning and tour guiding for local businesses including: the School of the World, an educational travel program offering some of the most innovative learning programs in Costa Rica; and Hotel Poseidon, a leading hotel in the community. Managed a seasonal guesthouse that hosted international travelers and was responsible for marketing, booking, bookkeeping, travel logistics, and property maintenance.
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CCR Environmental Inc
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United States
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Research Services
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Environmental Consultant
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May 2000 - Apr 2002
CCR is an Environmental Consulting service specializing in biological assessments as required by local/state/federal regulations throughout the Southeast. Conducted threatened & endangered species surveys, watershed assessments, stormwater management practices, and environmental education programs. Developed environmental assessment reporting templates including endangered species tables and land use maps. Certified Environmental and Land Use Planning Professional. Certified Associate Wildlife Biologist
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Education
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2008 - 2009
The University of Georgia
Masters of Natural Resources (with Distinction), Sustainable Community Development -
1995 - 1999
The University of Georgia
Bachelor of Forest and Environmental Resources, Outdoor Recreation Ecology
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