Experience

OneMSP

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Transformation Manager

  • Dec 2021 - Present

  Responsible for recognising areas for improvement within the businessIdentify and implement necessary changes to enable the business to perform to its optimum abilityOversee all areas of the business, implementing any operational changes, delivering measurable improvementsReview new and existing processes, resources and systems, making and overseeing any changes to the company infrastructure where necessaryManage the recruiting process, HR on boarding process and company inductionsRunning and or managing focus groups, workshops and coaching staff to ensure staff are delivering at their optimum levelManage strong communication across all aspects of the companyManage SMT conducting all HR processes, i.e. 1-2-1’s, reviewsManage the HR portal for the companyAssist with ISO documentation Provide mentorship to peersManage Health and Safety policies, training Manage all HR policies for the companyWork with OneMSP team to deliver related goals for clients.

• Executive Assistant to Managing Director

  • Jul 2021 - Present

  Forward planning for MD, ensuring his office is run smoothly and effectively.Calendar management for MD. Making sure that his time is both effective and productiveAid MD in preparing for meetings. Ensure agendas are completed, action are noted and manage the follow upsWork with sensitive documentation connected with the MD and the wider teamWorking and communicating with both internal and external stakeholders on various projects connected with OneMSPResponding to emails and document requests on behalf of MDDraft slides, meeting notes and documents for MDProducing letters, reports, PowerPoint presentations as requested by the MD and senior management team.



House of Commons

• United States
• Manufacturing
• 1 - 100 Employee

• Constituency PA to Birmingham MP

  • Jul 2019 - Mar 2021

  Manage all private and confidential correspondence for the MPManage all aspects of the diary for the MPManage all travel for the MPRespond to events and launches on behalf of the MPCommunicate and manage any TV appearances the MP hasCommunicate with constituents with regards to any issues they may have Communicate with case workers and Immigration case workers on issues that arise in the constituencyCommunicate with the House of Commons with regards to Executive Committee Meetings/visitorsManage end to end any high profile visitors and their teams that visit the MP in House of CommonsWork autonomously or within the MPs team



SSP Group Plc.

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• PA to Chief Information Officer

  • Jan 2016 - Jun 2019

  Forward planning of multiple Director workloads to ensure the most effective use of time and meeting ofdeadlines/key milestones, ensuring deadlines are metDiary management, which includes international meetings for both CIO and Directors.Coordinating weekly and monthly management meetings, construct agenda’s and follow up on actionsfrom previous meetingsInternational and domestic travel management for CIO and Directors, including visa’sLiaise with internal divisions/departments and external organisations on behalf of the CIOOrganising and planning of events, team away days including international delegatesOrganising department wide Christmas hampers for 100 plus employeesOrganising corporate social events for the CIO and the leadership teamNew director inductionsFirst point of contact for the SSP leadership team, of 6 directors and the CIOProducing letters, reports, PowerPoint presentations as requested by CIO and DirectorsProcess company expenses on behalf of Director’s (4) and CIOMaintain holiday/sickness records for IT teamSetting up new starters with equipment, desk, IT equipment, phonesManage the overall procurement process for the SSP leadership teamMaintaining both hard and soft copy filing system for senior team members



Health Education West Midlands

• Hospitals and Health Care
• 1 - 100 Employee

• Programme Team Leader - Secondary Care for PME

  • May 2015 - Jan 2016

  Line-manage all the Secondary Care Specialty Team; leading, delegating, mentoring and coaching in all aspects of Specialty Programmes and people management skills. Devolve specific responsibilities to each team member, then empower and trust them to perform their roles. Ensure there are clear lines of responsibility and accountability, empowering all employees and leading by example; supporting and monitoring their progress and ensuring a first class customer service is delivered.Liaise with TPDs & attend appropriate school STC meetings; disseminate information to enable the whole team to meet their obligations to TPDs. Be the main point of contact with the Royal Colleges and external stakeholders.



NHS Birmingham and Solihull Clinical Commissioning Group

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• PMO Support Officer

  • Jun 2014 - May 2015

  Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectivelySupport and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder managementTo provide support and assistance to Programme Leads and Project Managers / Leads to complete standardised project management templates and supporting tools e.g. Outline Case for Change, Full Case for Change, RACI Project Plans.To assist and support the Senior PMO Manager in monitoring and tracking the status of project development and implementation through the strategic delivery framework and gateway approvals process across all CCG programmesEnsure that risks and issues to delivery are captured, recorded and escalated through appropriate governance routes

• Executive Assistant/Project Support to Chief Finance Officer

  • May 2013 - Jun 2014

  Provide diary management to the CFO to ensure that time and productivity is foremostWork with sensitive documentation connected with the CFO and the wider corporate teamWorking and communicating with both internal and external stakeholders on various projects connected with the CCG Coordinate the senior financial and performance meeting compile agenda's, minute meetings and chase action logsSet up and manage systems and databases as appropriate to support the corporate function, as required in the management of the business of the CCGProject Manage the implementation of Office 365 into the CCG to include training of ‘super users' and roll out of the system. Managing timelines, resources and keeping to defined goals within the projectSupport implementation of other project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the TeamDeliver against agreed organisational objectives, achieving quality outcomes to maximise productivity through interdepartmental communication and cross workingAssisting the Programme Management Office Senior Manager is setting up systems, allowing transparency and assurance for all business cases/projects to be challenged and delivered within strict guidelines



NHS West Midlands

• Hospitals and Health Care
• 1 - 100 Employee

• Lead Administrator/ PA

  • Oct 2008 - May 2013

  Managing all logistics for the Director of Commissioning Development including sensitive documents, business travel and overnight accommodation where necessaryCoordinating the team to deliver objectives through the departmental business plan, planning returns and managing all administration aspects of the processLine manage two apprentices within the department along with setting objectives, conducting appraisals and coaching the apprentices through their college coursesLiaise with project managers senior managers on various on-going projects for any specific administration duties they require outside of the commissioning development remitOrganise and facilitate various events/meetings both high profile and sensitive in nature. Liaising with senior stakeholders to ensure continuity of projectResponsible for coordinating project plans & supporting implementation of business plans with regards to projects undertaken to ensure that the team reaches their set goals and objectivesEnsuring effective monitoring of milestones, identifying & taking appropriate action to ensure projects remain on target (risk analysis)Managing and developing administration policies and procedures to incorporate best practice within the department, also to reduce duplication and errors within the teamManage and design the departmental newsletter, sharing vital information to not only the SHA but to the newly forming CCGs.Manage aspects of World Class Commissioning project, liaising with both internal and external stakeholders to ensure that all processes connected with the project are delivered to the timeline, ensuring that all PCTs deliver their goals. This project was delivered on a 2 year basis with 17 PCT assurance meetings.



Mencap

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Mencap Visiting Service Administrator

  • 2005 - 2008

  Processing information and reports for field coordinators on a daily basis to reduce miss communication between management and visitorsDesigning and processing newsletters for our visitors (2 a year)Developing and updating an access database in order to process visitor expenses, variable pay & monitor staff sickness. Dealing with any queries that arise from the paperworkCommunicating information between coordinators causal employed visitors (aprox 140 people) Updating & monitoring information on our visitors and clients when needed and communicating this to other stakeholders within MencapSecretarial duties are carried out where necessary which includes typing, letters, and diary management /mail shots.



Macdonald Hotels

• United Kingdom
• Hospitality

• Bars Manager

  • Feb 2005 - Sep 2005

  Managed and staffed 2 bars within the hotel. Implemented and designed staffing manuals for the hotel resident bar to increase sales and customer serviceConducted yearly staff appraisals. Trained staff on all aspects of customer satisfaction & sales techniques. Point of sale till training along with running and managing their bar.Responsible for liquor ordering from external suppliers. Liaising with external stock takers on a monthly basis. Using Fidelio system to analyze sales across the hotelDuty Managers duties, fire evacuations, hotel complaint handling etc.Monitoring and investigating all monitory discrepancies.Incident Report WritingImplement and monitor sales targets on bars.Maximized profits and advised sales coordinators to increase revenue for the bars.Staff motivation through training and staff incentives.Overseeing and managing staff rota for the department, ensuring the business is covered on a weekly basis.Ensuring budgets were completed on a weekly basis; ensuring targets were met and increased.



The Belfry Resort

• Hospitality
• 100 - 200 Employee

• Banqueting Bars Manager

  • 2004 - 2005

  Manage and staff 8 bars and 2 wine dispenses. 30+ staff which includes 3 supervisors. The property was a 300+ bedroom hotel. Max function 300. (aprox)Maximized profits and advised sales coordinators.Staff motivation through training and staff incentives.Management of hygiene for all 8 bars and the wine dispenses.Ordering and monitoring of stock throughout the banqueting bars department which included transfers and ordering from the hotel cellar.Overseeing and devising rota’s for the department, ensuring the business is covered on a weekly basis.Ensuring budgets were completed on a weekly basis, making sure that all staff on the bars knew what their budgets were for their individual bars.Produced staff appraisals, trained staff on up selling, customer service and complaint handling. Point of sale till training along with running and managing their bar.Implement track and monitor sales targets for each bar. Also targets on wine for each event organized.



Hilton Hotels Worldwide

• Hospitality
• 1 - 100 Employee

• Administrator to Executive Chef

  • 2001 - 2004

  Organised and managed the food ordering system, ensuring all fresh food was ordered and delivered for all departments within the hotelLiaise and communicate with outside organisations with regards to food orders and deliveries, Managed, communicated and coordinated information regarding events, ensuring that all kitchen departments were fully briefed on numbers and special requirementsEnsure all information was passed to the executive chef; communicate of behalf of the chef to both internal and external stakeholders with regards to the day to day business Represent the Executive Chef in the Senior Management Meetings; ensuring information was communicated within the various kitchens.Field calls, type letters, menus and deal with anything administrative for the kitchen brigade