Experience

Harris County Attorney's Office

• United States
• Law Practice
• 1 - 100 Employee

• CPS Division Student Attorney

  • May 2022 - Present

  Houston, Texas, United States Represent client in court during various stages of CPS cases. Assist in discovery, including drafting interrogatories and requests for the production of documents. Conduct client meetings in preparation for court hearings. Research and draft briefs, motions, and orders in civil litigation matters.



The Cross Cultural Health Care Program (CCHCP)

• United States
• Health and Human Services
• 1 - 100 Employee

• Equity and Inclusion Program Coordinator

  • Oct 2019 - Jun 2021

  Greater Seattle Area Coordinated outreach and marketing strategies via email, newsletters, and social media. Maintained client records and training files using Salesforce. Assisted in research and development of programs and curricula. Cofacilitated client training and informational sessions.



Big Brothers Big Sisters of Snohomish County

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Program Support

  • Jul 2017 - Dec 2019

  Everett, Washington Revamped application to streamline enrollment. Managed enrollment process including volunteer training, background and reference checks, and waitlists. Created and implemented a volunteer recruitment plan that increased and diversified volunteer pool. Crafted and executed a social media marketing plan that significantly increased the agency’s online presence and engagement.



YMCA Oasis Teen Shelter

• Homeless Prevention Specialist

  • Jul 2017 - Apr 2018

  Mount Vernon, WA Conducted intake interviews with incoming youth and worked with Case Manager, Director, and identified community agency partners in executing interventions as prescribed in the individual service plan of each resident. Provided conflict resolution and verbal de-escalation in both group and individual crisis situations. Maintained records of all incidents.



Labcorp

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Phlebotomist

  • Sep 2015 - Apr 2016

  Mount Vernon, WA • Provides client/patient/customer service excellence with an efficient and engaging attitude • Networks within the laboratory department and with all other LabCorp and hospital departments. • Accurately enters patient information and tests into computer using LCM and LCLS programs • Collects specimens from newborn to geriatric patients and prepares all specimens for transport • Coordinates technology and knowledge in processing samples and specimens for use in healthcare… Show more • Provides client/patient/customer service excellence with an efficient and engaging attitude • Networks within the laboratory department and with all other LabCorp and hospital departments. • Accurately enters patient information and tests into computer using LCM and LCLS programs • Collects specimens from newborn to geriatric patients and prepares all specimens for transport • Coordinates technology and knowledge in processing samples and specimens for use in healthcare diagnostics and monitoring Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Lab Assistant

  • Sep 2010 - May 2015

  Seattle, WA • Provides client/patient/customer service excellence with an efficient and engagingattitude • Networks within the laboratory department, and with all other Group Health departments. • Supports Lead Phlebotomist as backup with associated responsibilities such as scheduling, conflict resolution, record maintenance, supply ordering, and other office tasks • Accurately enters patient information and tests into computer using LIS program • Collects specimens, prepares all specimens for… Show more • Provides client/patient/customer service excellence with an efficient and engagingattitude • Networks within the laboratory department, and with all other Group Health departments. • Supports Lead Phlebotomist as backup with associated responsibilities such as scheduling, conflict resolution, record maintenance, supply ordering, and other office tasks • Accurately enters patient information and tests into computer using LIS program • Collects specimens, prepares all specimens for transport • Coordinates technology and knowledge in processing samples and specimens for use in healthcare diagnostics and monitoring Show less



PolyClinic

• 200 - 300 Employee

• Phlebotomist

  • Jan 2010 - Jun 2011

  Greater Seattle Area • Provides client/patient/customer service excellence with an efficient and engaging attitude • Networks within the laboratory department, and with all other Polyclinic departments. • Accurately enters patient information and tests into computer using Misys and EPIC programs • Collects specimens on adult and senior patients • Coordinates technology and knowledge in processing samples and specimens for use in healthcare diagnostics and monitoring



Physio-Control, now part of Stryker

• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Sales Support Specialist

  • Mar 2008 - Mar 2009

  Redmond, WA • Provided customer service for a medical device manufacturer • Responsible for promoting and sustaining positive customer relations and support of field teams • Accountable for field reps in dedicated sales district and for processing of all orders, responding to and resolving all internal and external customer inquiries in that district.



Chase

• United States
• Financial Services
• 700 & Above Employee

• Fraud Analyst

  • Jun 2007 - Nov 2007

  Arlington, TX • Opened, researched, and resolved claims of bank fraud from customers • Analyzed current fraud trends to identify compromised accounts • Excelled at meeting and exceeding customer satisfaction expectations

• Telephone Banker

  • Mar 2007 - Jun 2007

  Arlington, TX • Established new customer accounts including checking, savings, lines of credit and loans. • Researched and resolved customer concerns on personal savings, checking, and lines of credit accounts. • Processed credit card and mortgage loan payments. • Proficient in taking multiple inbound and outbound calls a ShoreTel system • Provided expert guidance to customers in product selections that best fit their personal needs, upselling when appropriate • Knowledge of federal… Show more • Established new customer accounts including checking, savings, lines of credit and loans. • Researched and resolved customer concerns on personal savings, checking, and lines of credit accounts. • Processed credit card and mortgage loan payments. • Proficient in taking multiple inbound and outbound calls a ShoreTel system • Provided expert guidance to customers in product selections that best fit their personal needs, upselling when appropriate • Knowledge of federal regulations (Reg. D and Bank Secrecy Act) • Maintain required knowledge for bank and FDIC requirements and records • Excelled at meeting and exceeding sales goals and customer satisfaction expectations



HealthMarkets, Inc.

• United States
• Insurance
• 700 & Above Employee

• Underwriting Correspondent

  • Nov 2004 - Mar 2007

  North Richland Hills, TX • Served as a customer service liaison for a health insurance company • Responsible for reviewing new insurance applications, verifying information with applicants and healthcare providers • Processing email and written correspondence, and voicemail, and informing applicants of insurance approval or denial. • Reviewed applications for missing information. • Ordered and requested underwriting requirements. • Corresponded with applicants and agents to complete application… Show more • Served as a customer service liaison for a health insurance company • Responsible for reviewing new insurance applications, verifying information with applicants and healthcare providers • Processing email and written correspondence, and voicemail, and informing applicants of insurance approval or denial. • Reviewed applications for missing information. • Ordered and requested underwriting requirements. • Corresponded with applicants and agents to complete application process. • Created procedures and improved processes. • Monitored daily workload and phone queues. Show less