Experience

WOCAS

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Customer Experience

  • Jan 2016 - Present

  Analyzing and optimizing CX operations and strategies in after-sales and customer support in the telecommunications, insurance, utilities, and e-commerce industries. Accompanying companies, teams and individuals in transformation programs towards greater customer centricity and CX optimization projects. Advising organizations on the opportunities and implementation of customer experience innovations across the customer lifecycle. Analyzing and optimizing CX operations and strategies in after-sales and customer support in the telecommunications, insurance, utilities, and e-commerce industries. Accompanying companies, teams and individuals in transformation programs towards greater customer centricity and CX optimization projects. Advising organizations on the opportunities and implementation of customer experience innovations across the customer lifecycle.


Ralf Graf
• Germany
• Business Consulting and Services
• Consultant for Digital Customer Experience - Design & Management

  • Oct 2015 - Apr 2016


eBay Inc

• United States
• Retail

• Head of Global Self Service Solutions

  • 2012 - Sep 2015

• Head of Online Customer Support

  • 2007 - 2012

• Senior Manger Operations Management

  • 2002 - 2007


E*TRADE Financial
• United States
• Financial Services
• 1 - 100 Employee
• Senior Manager Customer Support

  • 2000 - 2001

E-Plus Group / KPN Mobile International
• Telecommunications
• 1 - 100 Employee
• Manager Process and Project Management

  • 1997 - 2000

Price Waterhouse Management Consultants
• Consultant

  • 1993 - 1997