WOCAS is short for “What Our Customers Are Saying”. ➤ WHAT WE DO We empower businesses to become fully customer-centric by uniting all departments to listen and act upon what their customers are saying. The secret is to utilize every customer interaction to learn and improve. Especially service contacts convey most valuable insights on frequent pain points. By tackling the demand for service at the root, we help to create most effortless customer experiences (“The Best Service is no Service”). Our clients are well-known players from Telecom, Insurance, Utilities, Aviation, E-Commerce and more. Here is what they have to say about us: www.wocas.com/en/references. ➤ WHY IT WORKS Unlike other approaches, WOCAS derives measures for CX improvements directly from what your very own customers are saying. We activate your frontline staff to share their knowledge and experiences (Voice of Employee). This creates a very fast and efficient stream of contextual feedback, making extensive surveys superfluous. By analyzing the root causes of the customer concerns, we develop measures with a lasting positive effect. WOCAS allows you to not only identify possible improvements but also to prioritize them based on costs, name clear resolution steps, point out responsibilities, collaborate and track the progress. ➤ HOW TO GET IN TOUCH Feel free to follow, connect and contact us here on LinkedIn. Of course, you can also reach us via phone (☎ +49 5251 1847 001) or e-mail (✉ info@wocas.com). We are looking forward to hearing from you!
