Case Manager

• Mar 2023 - Present

Casework Officer

• Jan 2022 - Mar 2023

- Preparation of refugee case files for USCIS preparation, including calling applicants for appointments, assigning interpreters, monitoring of no-shows, replacements and other scheduling changes - Conduct pre-screening interviews for refugees - Conduct pre-USCIS case corrections - Monitor pre-screening photo station and ensures photo quality while abiding to requirements - Preparation of refugee case files for USCIS preparation, including calling applicants for appointments, assigning interpreters, monitoring of no-shows, replacements and other scheduling changes - Conduct pre-screening interviews for refugees - Conduct pre-USCIS case corrections - Monitor pre-screening photo station and ensures photo quality while abiding to requirements

Customer Experience Representative

• Mar 2021 - Jan 2022

-Addressed customer's needs such as goods pick up based on cut-off time, freight/non-freight shipment, bonded/free trade zones and general inquiries on packaging, discounts, prohibited items, Airway bill/invoice generation -Advised customers on documents required, restrictions for customs of various countries on Dangerous Goods, controlled items -Tracking and status of moved shipments from destination/origin countries -Addressed customer's needs such as goods pick up based on cut-off time, freight/non-freight shipment, bonded/free trade zones and general inquiries on packaging, discounts, prohibited items, Airway bill/invoice generation -Advised customers on documents required, restrictions for customs of various countries on Dangerous Goods, controlled items -Tracking and status of moved shipments from destination/origin countries

Human Resources Intern

• Jun 2020 - Sep 2020

Administration - tasks focused on the Psychology unit, such as assisting the psychologist with creating Google Forms and working with Excel to prepare questionnaires and have identified the different instruments used to assess newcomers, potential officers to be stationed out of the country, employees found to be in debt etc. Was also responsible in filing and arranging confidential client files according to formats required by Jabatan Perkhidmatan Alam (JPA). Also learnt on online interfaces on booking meetings, vehicles and creating announcements through MITI’s online interface ‘EzLinks 4.0’. Tracked department’s attendances through HRMIS. Was exposed to issues of employer and employee in a corporate setting that required the intervention of a psychologist (sexual harassment, disciplinary issues, arguments etc) Training/Event Management - Apart from being placed in the Psychology unit, I was also given the liberty to be tasked with the Training unit in the Human Resources section. I have attended ‘stock take’ meetings where we discuss and take action on budgets, availability, requirements and strategies of proposed programmes for the whole Ministry (CSR, psychology events, skill courses such as Adobe, language courses). In my first week, I was already exposed to assisting the team to successfully conduct a large event, Anugerah Perkhidmatan Cemerlang (APC) 2020, an award ceremony for high performing MITI officers officiated by the Minister, Mohamed Azmin Ali. Learnt on the flow of the exercising of events from budget approvals, liaising with internal and external parties (caterers, trainers, photographers etc), to writing the final report of events upon completion Recruitment - Took initiative to join the Training unit in their pursuit of hiring interns and short term part timers also popularly known in the government sector as Pekerja Sambilan Harian (PSH) and got to look at the step by step progress on what it took for an employer to accept an application. Show less