Experience

Iconic Hotels by Geocon

• Australia
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Jun 2023 - Present



Abode Hotels

• Australia
• Hospitality
• 1 - 100 Employee

• Front Desk

  • Oct 2022 - Jun 2023



TechSkills Institute

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • Jul 2022 - Jun 2023

  -Handling calls and providing first level support -Performing computer configuration, installation, assembly, disassembly & upgrade -Performing Windows OS installation, upgrade and deployment -Performing troubleshooting remotely using TeamViewer, RDP -Managing and coordinating ticket system Kaseya and OS Ticket -Managing users on Office 365 and Active Directory -Supporting and handling end users and reported Problems -Managing and monitoring backups for PC and server -Educating employees/clients on the features of company products/services to minimize technical challenges -Staying abreast with technological developments and trends Show less



Supabarn

• Australia
• Retail Groceries
• 1 - 100 Employee

• Front Desk Representative

  • Oct 2021 - Jun 2023

  -Keeping front desk clean, tidy and supplied with all the necessary supplies -Greeting, communicating with and welcome guests -Answering all the customers’ questions and address their complaints in person, via phone or email -Answering all the incoming calls and redirecting them when needed -Regularly checking and sorting emails -Keeping an inventory of office supplies and ensuring it is always stocked -Maintaining filing system of all required documents -Maintaining visitor logbook Show less



Ramada by Wyndham

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Aug 2022 - Oct 2022

  -Greeting guests upon arrival and making them feel welcomed -Administering the check-ins and check-outs -Providing front desk services to guests -Assigning rooms and taking care of administrative duties -Delivering emails and messages -Processing guest payments -Processing meal and beverage request -Coordinating with bell service and staff management -Greeting guests upon arrival and making them feel welcomed -Administering the check-ins and check-outs -Providing front desk services to guests -Assigning rooms and taking care of administrative duties -Delivering emails and messages -Processing guest payments -Processing meal and beverage request -Coordinating with bell service and staff management



JSR Communications

• Advertising Services
• 1 - 100 Employee

• Information Technology Support Analyst

  • Jul 2021 - Oct 2021

  -Liaised closely with internal or external clients -Analyzed client’s existing IT systems and business models -Developed variety of applications, procedures and reports -Monitored and maintained systems to ensure system security -Implemented computer system requirements by analyzing system problems -Maintained and upgraded existing systems as required -Troubleshooted technical issues -Ran training sessions and workshops on system processes -Liaised closely with internal or external clients -Analyzed client’s existing IT systems and business models -Developed variety of applications, procedures and reports -Monitored and maintained systems to ensure system security -Implemented computer system requirements by analyzing system problems -Maintained and upgraded existing systems as required -Troubleshooted technical issues -Ran training sessions and workshops on system processes