Pia Horn af Rantzien
Customer success manager at Capturi- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Professional working proficiency
-
Danish Native or bilingual proficiency
-
Swedish Native or bilingual proficiency
-
Spanish Limited working proficiency
-
Norwegian Limited working proficiency
-
Scandinavian Full professional proficiency
Topline Score
Bio
David C.
It's not often that someone joins an established team and fits in from day one. Pia joined an established close knit team at Trustpilot and from day one it was as though she'd always been there. Pia is very personable, easy to get along, kind and friendly. Pia adds a caring dimension to any team. Pia is incredibly hard working and diligent. She quickly completed her training and was working at a high level. She soon became the 'go to person' for anyone needing help or guidance. I thoroughly enjoyed working with Pia and have no hesitation in recommending her.
Asaad Mahgob
Jag har arbetat med Pia på många affärsutvecklingsaktiviteter inom olika projekt. Pia är en extremt dedikerad och professionell verkställande ledare som alltid var ett stort stöd i bud och lösningspresentationer. Pia är extremt bra när det gäller att samverka och interagera med kunder på högsta nivåer. Jag upplevde Pia som en mycket engagerad person. Trots komplexiteten i uppgifterna, fortsatte Pia att arbeta fokuserat mot målen som customer service manager och även när ansvaret expanderades att täcka hela koncernen, som Nordic customer service manager. Jag, varmt, rekommenderar Pia och ser fram emot att arbeta med henne i framtiden.
David C.
It's not often that someone joins an established team and fits in from day one. Pia joined an established close knit team at Trustpilot and from day one it was as though she'd always been there. Pia is very personable, easy to get along, kind and friendly. Pia adds a caring dimension to any team. Pia is incredibly hard working and diligent. She quickly completed her training and was working at a high level. She soon became the 'go to person' for anyone needing help or guidance. I thoroughly enjoyed working with Pia and have no hesitation in recommending her.
Asaad Mahgob
Jag har arbetat med Pia på många affärsutvecklingsaktiviteter inom olika projekt. Pia är en extremt dedikerad och professionell verkställande ledare som alltid var ett stort stöd i bud och lösningspresentationer. Pia är extremt bra när det gäller att samverka och interagera med kunder på högsta nivåer. Jag upplevde Pia som en mycket engagerad person. Trots komplexiteten i uppgifterna, fortsatte Pia att arbeta fokuserat mot målen som customer service manager och även när ansvaret expanderades att täcka hela koncernen, som Nordic customer service manager. Jag, varmt, rekommenderar Pia och ser fram emot att arbeta med henne i framtiden.
David C.
It's not often that someone joins an established team and fits in from day one. Pia joined an established close knit team at Trustpilot and from day one it was as though she'd always been there. Pia is very personable, easy to get along, kind and friendly. Pia adds a caring dimension to any team. Pia is incredibly hard working and diligent. She quickly completed her training and was working at a high level. She soon became the 'go to person' for anyone needing help or guidance. I thoroughly enjoyed working with Pia and have no hesitation in recommending her.
Asaad Mahgob
Jag har arbetat med Pia på många affärsutvecklingsaktiviteter inom olika projekt. Pia är en extremt dedikerad och professionell verkställande ledare som alltid var ett stort stöd i bud och lösningspresentationer. Pia är extremt bra när det gäller att samverka och interagera med kunder på högsta nivåer. Jag upplevde Pia som en mycket engagerad person. Trots komplexiteten i uppgifterna, fortsatte Pia att arbeta fokuserat mot målen som customer service manager och även när ansvaret expanderades att täcka hela koncernen, som Nordic customer service manager. Jag, varmt, rekommenderar Pia och ser fram emot att arbeta med henne i framtiden.
David C.
It's not often that someone joins an established team and fits in from day one. Pia joined an established close knit team at Trustpilot and from day one it was as though she'd always been there. Pia is very personable, easy to get along, kind and friendly. Pia adds a caring dimension to any team. Pia is incredibly hard working and diligent. She quickly completed her training and was working at a high level. She soon became the 'go to person' for anyone needing help or guidance. I thoroughly enjoyed working with Pia and have no hesitation in recommending her.
Asaad Mahgob
Jag har arbetat med Pia på många affärsutvecklingsaktiviteter inom olika projekt. Pia är en extremt dedikerad och professionell verkställande ledare som alltid var ett stort stöd i bud och lösningspresentationer. Pia är extremt bra när det gäller att samverka och interagera med kunder på högsta nivåer. Jag upplevde Pia som en mycket engagerad person. Trots komplexiteten i uppgifterna, fortsatte Pia att arbeta fokuserat mot målen som customer service manager och även när ansvaret expanderades att täcka hela koncernen, som Nordic customer service manager. Jag, varmt, rekommenderar Pia och ser fram emot att arbeta med henne i framtiden.
Experience
-
Capturi
-
Denmark
-
Software Development
-
1 - 100 Employee
-
Customer success manager
-
Apr 2022 - Present
-
-
-
TimeLog
-
Denmark
-
Software Development
-
1 - 100 Employee
-
Customer Success Manager
-
Mar 2021 - Apr 2022
-
-
-
Mobylife
-
Sweden
-
Telecommunications
-
1 - 100 Employee
-
Nordic customer service manager
-
Mar 2019 - Mar 2021
Responsibility for Customer service in the Nordics and project management
-
-
Nordic Customer Experience Development Manager
-
Jan 2019 - Mar 2021
Taking the customer journey to the next level
-
-
Manager Customer Service
-
May 2017 - Mar 2021
-
-
-
Phonera Företag AB
-
Sweden
-
Telecommunications
-
1 - 100 Employee
-
Teamleader Kundservice
-
Jul 2016 - May 2017
-
-
-
Trustpilot
-
Technology, Information and Internet
-
700 & Above Employee
-
quality & compliance
-
Aug 2015 - Jun 2016
Quality and compliance for the nordic market Quality and compliance for the nordic market
-
-
-
Dell
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Customer Care Coach
-
May 2013 - Jul 2015
• Attended Front line Lead Program, 10 modules + panel interview • New Hire trainings and refresh trainings, making sure processes are understood and followed• Floor support – supporting team in their everyday challenges• Goal plans – individual development sessions for team members• Audits; call listening and case studies + feedback sessions and follow up meetings• Hosting workshops (customer centric, soft skills etc.)• POC for partners to ensure smooth collaboration• Escalations, both internal and external• Hosting best practice sharing with other EMEA care teams• Process implementations and improvements• Active in volunteering and employee resource groups Show less
-
-
Assistant Teamleader / Customer Care
-
Nov 2011 - May 2013
As Assistant Teamleader for Dell Customer Care, I had many different assignments. My main responsibilities were; • Root cause on survey hits as well as highlighting good CE stories • Root cause on Case Age, finding Triggers and Actions to improve buckets• POC for Escalations, both internally and with distributors / other departments • Focus on process improvements; feedback on existing processes and suggestions for improvement.• Excursions• Backup for team leader when absent Show less
-
-
Customer Care Agent
-
Nov 2010 - Nov 2011
• Customer support for CSMBC segment through phone and email• Case management – End to end ownership
-
-
Education
-
1999 - 2000
Chapmanskolan
Omvårdnad
Community
