Experience

Ample

• Finland
• Technology, Information and Internet
• 1 - 100 Employee

• Robotics Manufacturing Technician

  • Jul 2023 - Present

  building robotic battery changing stations building robotic battery changing stations



The New Wheel

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Lead Service Technician (electric bicycles)

  • Sep 2016 - Jul 2023

  service writing, electronic and mechanical troubleshooting, new bike builds, professional and comprehensive service/maintenance, customer support, vendor warranty liaison, new mechanic training, writing technical SOPs/documentation, etc service writing, electronic and mechanical troubleshooting, new bike builds, professional and comprehensive service/maintenance, customer support, vendor warranty liaison, new mechanic training, writing technical SOPs/documentation, etc



Genentech

• United States
• Biotechnology Research
• 700 & Above Employee

• Senior Learning System Specialist

  • Feb 2014 - Sep 2016

  • Collect, review, and submit training records to support the SAP Learning Management System (SAP-LMS) Administration team • Utilize data support tools (Quickbase, gDocs, etc.) to manage customer requests; troubleshoot to support audits and inspections • Run reports on any data maintained in SAP-LMS and report against department or site goals • Collaborate with stakeholders and SAP-LMS counterparts to create, modify, and retire training records in SAP-LMS in accordance to local business processes • Maintain a comprehensive knowledge base of system features and limitations in SAP-LMS • Verify completion of required training for System Access approval • Actively participate in project teams. Identify issues, target gaps, and ensure resolution • File and maintain training documentation for retrieval during site inspections Show less



BMC Switzerland

• Switzerland
• Sporting Goods Manufacturing
• 100 - 200 Employee

• Technical Support Representative

  • Mar 2013 - Feb 2014

  • provide friendly and efficient support to dealerships and end users of Stromer brand electric bicycles; territory of responsibility covers Western U.S. and Canada, plus South America • resolve warranty issues by troubleshooting technical problems over the phone and via email • oversee logistics of high-volume shipping of all orders for North America (HazMat certified) • assist in building warranty service center from the ground up • provide friendly and efficient support to dealerships and end users of Stromer brand electric bicycles; territory of responsibility covers Western U.S. and Canada, plus South America • resolve warranty issues by troubleshooting technical problems over the phone and via email • oversee logistics of high-volume shipping of all orders for North America (HazMat certified) • assist in building warranty service center from the ground up



Sports Basement

• United States
• Retail
• 200 - 300 Employee

• Senior Mechanic

  • Feb 2011 - Mar 2013

  • provide detailed work orders for repair bikes balancing customer needs, budget, safety, necessity of repair, and scheduling • perform all services offered: builds, tune-ups, wheelbuilds, etc. • instruct more junior service staff in proper repair techniques • handle bicycle and hard goods warranty and crash replacement claims • provide moral and spiritual support in the fight against entropy • provide detailed work orders for repair bikes balancing customer needs, budget, safety, necessity of repair, and scheduling • perform all services offered: builds, tune-ups, wheelbuilds, etc. • instruct more junior service staff in proper repair techniques • handle bicycle and hard goods warranty and crash replacement claims • provide moral and spiritual support in the fight against entropy



Mills College

• United States
• Higher Education
• 200 - 300 Employee

• Signal Flow Festival Coordinator

  • Aug 2010 - May 2011

  • responsible for oversight of Signal-Flow, a four-day graduate student music festival for performance requirement of conferred degrees• create committees and delegate tasks to committee heads• supervise smooth operation of all necessary tasks• conflict management• institute new policies with faculty liaison and Center for Contemporary Music technical director to establish better information flow to future festival coordinators

• Teaching Assistant

  • Aug 2010 - Dec 2010

  • set up and strike Skype connection for Pauline Oliveros' telepresence• assist students in logistics for completing/documenting/presenting assigned projects• instruct students in Linden Scripting Language for Second Life project (required introducing some students to fundamentals of programming)• assist in guiding class discussions• manage Blackboard site (a website for both classroom and distance learning courses)



Ultramotor, USA

• Sporting Goods
• 1 - 100 Employee

• Mechanical Consultant

  • 2009 - 2010

  Miscellaneous mechanical work at SF bay area warehouse. Miscellaneous mechanical work at SF bay area warehouse.



Pestec

• United Kingdom
• 1 - 100 Employee

• Mosquito Abatement Courier

  • Feb 2009 - Apr 2009

  (terminated due to injury)
  • distribute mosquito larvicide by bicycle throughout city of San Francisco (terminated due to injury)
  • distribute mosquito larvicide by bicycle throughout city of San Francisco



Pacific Bicycle

• United States
• Sporting Goods Manufacturing

• Bicycle Mechanic

  • Oct 2008 - Feb 2009

  • perform builds on a multitude of bicycles • final checks/last-minute fixes on repair bikes before handing off to customers • sales floor merchandising • perform builds on a multitude of bicycles • final checks/last-minute fixes on repair bikes before handing off to customers • sales floor merchandising



Cycle Sports, Oakland

• Bicycle Mechanic

  • Jun 2006 - Oct 2008

  • provide detailed work orders for repair bikes balancing customer needs, budget, safety, necessity of repair, and scheduling
  • perform all services offered: builds, tune-ups, wheelbuilds, etc.
  • perform meticulous builds on high-end custom bicycles
  • maintain service area, keep buyer apprised of necessary supplies • provide detailed work orders for repair bikes balancing customer needs, budget, safety, necessity of repair, and scheduling
  • perform all services offered: builds, tune-ups, wheelbuilds, etc.
  • perform meticulous builds on high-end custom bicycles
  • maintain service area, keep buyer apprised of necessary supplies

• Head Mechanic, Bike Department

  • May 2004 - May 2006

  • provide detailed work orders for repair bikes balancing customer needs, budget, safety, necessity of repair, and scheduling • perform all services offered: builds, tune-ups, wheelbuilds, etc. • perform meticulous builds on high-end custom bicycles • oversee operations and repair scheduling in the service department • responsible for keeping stock of service parts and customer special orders • provide detailed work orders for repair bikes balancing customer needs, budget, safety, necessity of repair, and scheduling • perform all services offered: builds, tune-ups, wheelbuilds, etc. • perform meticulous builds on high-end custom bicycles • oversee operations and repair scheduling in the service department • responsible for keeping stock of service parts and customer special orders