Experience

AURA SKYPOOL

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Manager

  • Jun 2022 - Present



Bla Bla Dubai

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Restaurant Manager

  • Mar 2021 - Jul 2022



Atlantis Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Assistant Restaurant Manager

  • Nov 2019 - Sep 2021



Fogo de Chão

• United States
• Restaurants
• 700 & Above Employee

• Assistant Restaurant Manager

  • Jun 2018 - Oct 2019

• Hostess and Restaurant Supervisor

  • Jan 2018 - Jun 2018

  Opening Checking with financial team the sales from previous day, sales target for the day and collecting cashfloat Checking with head sectors the items available and not available in order to prepare for the dayoperation Checking cleanliness, table set ups, reservations, special requests, group packages and tableassignments Distributing duties to the waiters according to check listOperational Conducting lunch operational briefing Supervising the waiters, runners, kitchen, bar and grill Responsible for cashiering Following up with guests requestsOthers Creating and managing groups/events ,complain handling, overseeing and managing reservations Responsible for Concierge and Promoters Programs Planning work schedule Show less



FASANO

• Brazil
• Hospitality
• 700 & Above Employee

• Guest Relations Supervisor

  • May 2016 - Dec 2017

  Addressed guest requests  Monitored daily bookings and ensure assigned rooms are prepared prior to checking  Coordinated luggage collection and storage  Oversaw check in and check out procedure including financial transactions  Promoted hotel amenities, conveniences, activities and program offers  Coordinated Housekeeping and Wait staff to provide all guests requests Addressed guest requests  Monitored daily bookings and ensure assigned rooms are prepared prior to checking  Coordinated luggage collection and storage  Oversaw check in and check out procedure including financial transactions  Promoted hotel amenities, conveniences, activities and program offers  Coordinated Housekeeping and Wait staff to provide all guests requests



IH Playa del Carmen International Language School

• Playa del Carmen- Mexico

• Residence/Hotel Manager

  • Sep 2014 - Mar 2015

  Supervised Housekeepers and maintenance staff  Created new front office procedures (such as check in, check out, daily reports and duties)  Trained Front office and housekeeping staff  Responsible for creating a project to renovate the guest rooms Supervised Housekeepers and maintenance staff  Created new front office procedures (such as check in, check out, daily reports and duties)  Trained Front office and housekeeping staff  Responsible for creating a project to renovate the guest rooms



ibis, ibis Styles, ibis budget

• Hospitality
• 700 & Above Employee

• Assistant Manager ( Rooms Division)

  • Feb 2014 - Aug 2014

  Supervised continuous 7 day/week, 24 hour front office operation, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work.  Monitored all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls  Maintained customer service/satisfaction standards; handling customer service issues  Worked closely as liaison with internal sales account executive. Show less



Augustos Copacabana Hotel

• Rio de Janeiro Area, Brazil

• Operational Manager

  • Aug 2011 - Dec 2013



Fairmont Hotel Vancouver

• Canada
• Hospitality
• 100 - 200 Employee

• Front Desk Agent/ Housekeeping trainee

  • Jun 2009 - Jun 2010

  Greeted and registered guests  Walked guests to the assigned rooms, showing and explaining the amenities of the resort  Computed bills and collected payments  Assisted guests  Supervised and inspected the cleaning of the guest rooms, turndown service, public areas and back of the house  Issued supplies/goods to staff at beginning of shift in order to control inventory  Prepared the day’s assigning sheet of each housekeeper  Provided open communication, training, coaching and counseling and provide performance feedback to the Housekeeping Staff. Show less



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Mar 2008 - Nov 2008

  Greeted and welcomed guests upon arrival.  Registered guests into the computer, verifying registration and credit information.  Followed through the completion of tasks from managers including agent’s daily reports. Greeted and welcomed guests upon arrival.  Registered guests into the computer, verifying registration and credit information.  Followed through the completion of tasks from managers including agent’s daily reports.