Experience

Impact Health

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Care Navigator

  • Aug 2023 - Present

  Asheville, North Carolina, United States



Children & Family Resource Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• Billing Specialist

  • Jul 2022 - Aug 2023

  Hendersonville, North Carolina, United States Billing for Healthy Opportunities Pilot Program Daily usage of Unite Us platform Outreach for new HOP participants Encouraging potential clients to register for program Sending out referrals through Unite Us for Benefits Eligibility Screenings Assisting with Full Tum Dry Bum diaper/formula program Data entry of invoices into QuickBooks Data entry of inventory for Full Tum Dry Tum program Exporting employee expenses from Expensify into QuickBooks and paying them out



YWCA of Asheville and WNC

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Data Specialist

  • Jan 2022 - Jun 2022

  Asheville, North Carolina, United States Overall donor database management Creation and maintenance of accurate donor records, gifts, and in-kind donations, creating queries, segmented lists, and reports Maintains accurate records of donor pledges, creates pledge reminders, and tracks pledge payments



North Carolina Department of Public Safety

• United States
• Public Safety
• 700 & Above Employee

• Administrative Associate II

  • Jul 2019 - May 2020

  Hendersonville, North Carolina • Maintain confidentially of juvenile records and family information • Communicate with the public daily by explaining intake process and paperwork • Interact professionally with law enforcement, magistrates, and school administration to ensure that incident reports and petitions are properly completed



Self-Help Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Member Service Representative

  • Apr 2018 - Aug 2018

  Hendersonville, North Carolina • Provided courteous customer service to members • Handled banking transactions efficiently and accurately • Listened, understood and provided solutions to member issues and/or complaints



Quality Home Consultants

• United States
• Real Estate

• Administrative Assistant

  • Mar 2018 - Apr 2018

  Hendersonville, North Carolina • Scheduled requested home inspections and testing for sellers, buyers, and agent • Generated reports and results to send to client • Created checks in QuickBooks to pay Inspectors



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• PSE Sales

  • Jan 2018 - Mar 2018

  Arden, North Carolina • Sorted mail for intended rural and city carriers to deliver • Organized and delivering mail to designated P.O. boxes • Demonstrated productivity by weighing returned product to be sent back to clients in a timely manner



MYB, Inc.

• United States
• Architecture and Planning

• Assistant Bookkeeper

  • Feb 2016 - Jul 2017

  Hendersonville, NC • Entered payments, invoices, and bills into QuickBooks with precision • Processed billing for commercial and government accounts • Reconciled credit card balances in QuickBooks and bank statements



Floor Ready Services, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations Specialist

  • Aug 2015 - Dec 2015

  Arden, NC • Collected and calculated man-hours from daily production • Created inbound check-in sheets in excel format • Counted and recounted carton and pallet counts to ensure accuracy

• EEO Investigator / Sales

  • Nov 2014 - Aug 2015

  Hendersonville, NC • Thoroughly conducted EEO investigation's by interviewing complainant and witnesses and writing detailed report of investigations (ROI’s) • Demonstrated determination by traveling to 8a Conference to market for company and to gain more knowledge of government contracting • Obtained EEO Investigator Certifications to maintain compliance and continued education



Henderson County Department of Social Services

• Economic Assistance Caseworker

  • Aug 2013 - Oct 2014

  Hendersonville, North Carolina, United States • Processed Food & Nutritional Services recertification's to determine eligibility for low income families • Conducted phone and in-person interviews to provide support and awareness of available Programs • Ensured proper data entry and detailed notes were kept for each individual and family



Manual Woodworkers & Weavers

• Custom Sales Manager & Customer Care Specialist

  • Mar 2012 - Jul 2013

  Hendersonville, North Carolina, United States • Managed new custom projects from start to finish • Sought new customers to open new accounts • Provided expert customer service • Handled customer complaints with professionalism and ease

• Referencing Specialist

  • Oct 2005 - Nov 2011

  Hendersonville, North Carolina, United States • Thoroughly processed pre-employment screenings • Confirmed employment and education history and checked degrees and professional licenses for legitimacy • Verified and reviewed criminal records, social security traces, and motor vehicle reports while maintaining confidential information