Experience

Commonwealth Concepts

• Singapore
• Hospitality
• 1 - 100 Employee

• Executive, Brand and Marketing

  • Apr 2022 - Present



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Marketing Executive

  • May 2021 - Apr 2022

• Marketing Communications Coordinator

  • Oct 2019 - Apr 2021



Holiday Inn Express Singapore Orchard Road

• Singapore
• Hospitality
• 1 - 100 Employee

• Sales And Marketing Trainee

  • May 2018 - Dec 2018

  Marketing● Conceptualize and implement social media marketing content● Content creation of social posts on key social media accounts● Brand.com website content management● Digital Marketing - Search Engine Optimization of landing pages (SEO and SEM)● Development of artwork for marketing and promotional collateral for hotel and digital advertising campaigns● Liaise and follow up with partnership and KOL engagements● Reviews response● EDMs for Email marketing (MailChimp)Sales● Provision of administrative support to Sales Managers● Liaison and follow-up between guests and hotel/ internal departments● Preparation of group contracts, letters● Liaison between third-party vendors and hotelReservations● Handling of FIT, OTA and group bookings● Prepare, send and manage reservations● Maintain records of corporate and leisure guests● Handle calls on inquiries over the phone



DVF (Diane von Furstenberg)

• United States
• Retail Apparel and Fashion
• 200 - 300 Employee

• Parttime Sales Assistant

  • May 2017 - Dec 2017

  ● Selling and upselling of luxury clothing● Recommending and finding best fits for customers● Provide excellent customer service● Stock take and inventory handling ● Selling and upselling of luxury clothing● Recommending and finding best fits for customers● Provide excellent customer service● Stock take and inventory handling



Select Group Pte Ltd

• Singapore
• Food & Beverages
• 100 - 200 Employee

• Sales Coordinator

  • Apr 2015 - Aug 2016

  ● Assisting the Head of Sales directly and liaising with his clients● Assist to coordinate large-scale events● Answer calls for inquiries and quotations● Coordinating customer’s orders timely and accurately with variousdepartments● Sell and upsell to household and corporate customers● Hit sales targets provided monthly● Assist managers in the coordination of suppliers and operations● Maintain good relationships with regular customers● Take minutes and handle invoices on a monthly rotational basis



Resorts World Sentosa

• Hospitality
• 700 & Above Employee

• Front Office Intern

  • Mar 2014 - Aug 2014

  Front Office● Checking guests in and out of the hotel● Register guests and keep updated records of guests’ profiles● Pre-registration and blocking of rooms● Cashiering duties, including currency exchange● Upselling- provide alternatives and other hotel services● Coordinate room statuses with Housekeeping department● Assist and communicate with various departments on Handle enquiriesand complaints effectivelyHousekeeping● Rotation between rooms, laundry, and supervisory department● Ensure all rooms are cared for and inspected● Perform cleaning activities



YAYOI

• Restaurants
• 1 - 100 Employee

• Service Crew

  • Dec 2012 - Feb 2014

  ● Customer Service and waitressing● Selling and recommending● Pantry duties: dish out, replenishment ● Customer Service and waitressing● Selling and recommending● Pantry duties: dish out, replenishment