Experience

The Ohio State University Airport

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Finacial Operations Specialist

  • May 2022 - Present

• Customer Service Specialist

  • Dec 2021 - May 2022



hims & hers

• United States
• Wellness and Fitness Services
• 500 - 600 Employee

• Customer Experience Specialist

  • Mar 2021 - Dec 2021



University Catering

• United States
• Restaurants
• 1 - 100 Employee

• Student Manager

  • Feb 2018 - Feb 2021

  • Instructed staff on food preparation, assembly, presentation, use of kitchen equipment, sanitation, and safety procedures • Supervised 20 people during shifts • Instructed staff on food preparation, assembly, presentation, use of kitchen equipment, sanitation, and safety procedures • Supervised 20 people during shifts



The Wendy's Company

• United States
• Restaurants
• 700 & Above Employee

• Customer Care Advocate

  • Jul 2019 - Jan 2020

  • Answered inbound calls with a warm and polite greeting to ensure customer service satisfaction • De-escalated calls to ensure positive resolution for both customer and company • Built strength and customer loyalty by finding solutions to customer needs • Efficient time management in call processing through prompt responses, analysis, and solutions to issues • Answered inbound calls with a warm and polite greeting to ensure customer service satisfaction • De-escalated calls to ensure positive resolution for both customer and company • Built strength and customer loyalty by finding solutions to customer needs • Efficient time management in call processing through prompt responses, analysis, and solutions to issues



Learning Express Toys

• United States
• Retail
• 100 - 200 Employee

• Retail Sales Assistant

  • May 2016 - Jun 2019

  • Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems and avoid escalation of issues • Assisted Customers to find the perfect product for their wants and needs • Assisted and trained new associates in merchandising responsibilities • Performed daily department tasks including stocking, creating merchandise displays, and re-merchandising • Responded to telephone requests, providing quality service to customers • Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems and avoid escalation of issues • Assisted Customers to find the perfect product for their wants and needs • Assisted and trained new associates in merchandising responsibilities • Performed daily department tasks including stocking, creating merchandise displays, and re-merchandising • Responded to telephone requests, providing quality service to customers