Nuruz Z.
Certification Support Officer at Eville & Jones- Claim this Profile
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English Native or bilingual proficiency
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Bengali Native or bilingual proficiency
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German Elementary proficiency
Topline Score
Bio
Experience
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Eville & Jones
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United Kingdom
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Veterinary Services
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400 - 500 Employee
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Certification Support Officer
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Mar 2021 - Present
Current job role entails the following; Manage and oversee operations across multiple client locations throughout the country. Refer to delivery notes and schedules to ensure adherence to regulatory procedures set by the Animal and Plant Health Agency (APHA). Ensure accurate documentation and record-keeping of all stock movements and regulatory compliance. Provide timely and accurate reports to clients and management regarding stock verification and regulatory compliance. Proactively identify and resolve any non-compliance issues in collaboration with relevant stakeholders. Act as a point of contact between clients and logistics companies to address any stock-related issues and ensure prompt resolution. Communicate effectively with individuals from various countries, utilizing proactive communication strategies to overcome language barriers and ensure smooth interactions. Assist in resolving border-related issues with the Border Control Point (BCP) for shipments that have been dispatched. Collaborate with internal and external stakeholders to streamline communication processes and improve efficiency in product management. Exercise sound judgment and decision-making abilities to assess the suitability of shipments and ensure compliance with regulatory requirements. Maintain accurate documentation and records of stock-related communications, issues, and resolutions. Provide exceptional customer service by addressing client queries and concerns promptly and professionally. Show less
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Pundits Fusion
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Upton
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Waiter/ Assistant Manager
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Mar 2018 - Jun 2020
I worked at a family restaurant during my studies. Key responsibilities included cash handling, payment acceptance, inventory management, and providing exceptional customer service. Proficient in verbal communication, demonstrating excellent conflict resolution skills and patience. Adaptable in managing time, fostering teamwork, and delegating tasks effectively, even in high-pressure environments. Emphasized customer loyalty and satisfaction as key components for business success, going above and beyond to create a welcoming and local atmosphere at Pundits. Show less
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Fosters Events
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United Kingdom
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Events Services
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1 - 100 Employee
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Catering Bar Staff
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Jul 2017 - Jan 2018
This was a temporary position held during my studies. I thrived in a dynamic and diverse fast-paced setting, serving a wide range of individuals including high-profile personalities such as celebrities. Demonstrated professionalism, self-resilience, and an unwavering commitment to delivering exceptional performance, consistently upholding the esteemed reputation of Fosters. Exhibited adeptness in prioritizing guest needs, effectively promoting products, and surpassing sales targets while simultaneously providing outstanding service, necessitating exceptional multitasking skills and endurance. Show less
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The ITSA Digital Trust (formerly IT Schools Africa)
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United Kingdom
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E-learning
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1 - 100 Employee
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Volunteer
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Feb 2017 - May 2017
During my placement, I successfully identified and allocated machines based on their operational condition, ensuring efficient distribution of resources. I also took charge of preparing machines for shipping, meticulously packing and securing them to guarantee safe transportation. Furthermore, I reformatted hardware to optimize its lifespan and extend its usability in educational environments. Additionally, I efficiently dismantled systems, salvaging functional hardware components for shipment. Throughout my placement, I consistently demonstrated meticulous attention to detail and adherence to high-quality standards. Working collaboratively with my team, I actively contributed to process streamlining and operational efficiency improvements. This experience provided me with valuable practical skills in inventory management, hardware refurbishment, and logistics operations. Moreover, it allowed me to develop my problem-solving, prioritization, and effective communication abilities within a dynamic professional environment. Show less
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Education
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University of Gloucestershire
Master of Business Administration - MBA, Business Administration and Management, General -
University of Gloucestershire
Business Computing (BSc Hons), Business Computing -
Kingston College
A Level, Information Technology -
Cranford Community College
GCSE, GCSE