Experience

FamilyID, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Information Technology Help Desk Support

  • Dec 2019 - Present

  Responsibilities: -Provide technical support to FamilyID members via phone calls and emails -Independently resolve technical support issues and escalate cases when appropriate -Provide online demonstrations and educate customers on product features as well as online help resources -Document customer support contact information, technical issues and requests -Participate in special product development projects as required -Test & evaluate new product features prior to release, including documenting test conditions and expected results -Interface with other departments to coordinate application testing and changes -Create and update internal and external system and procedural documentation



Lincoln Recreational Department

• Government Administration
• 1 - 100 Employee

• Camp Counselor

  • Jun 2016 - Present

  I worked as a counselor for a summer day camp, both looking after children and creating activities for their fun and enjoyment. Currently re-employed for another session of camp. All the staff had to be good with children, from the ages of 5-13, and be able to relate to them and understand their needs. This job requires leadership roles for both fellow counselors and campers in order to lead them through group activities and field trips, and I must be able to coordinate and work in large groups effectively, and to be friendly and likable, both with campers and counselors.



Exclusive Concepts, Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Content Writer Intern

  • May 2019 - Aug 2019

  My duties include writing blogs and articles for Exclusive Concepts, as well as edited content such as meta titles and descriptions for various clients. I am also tasked with researched and updating certain aspects of a client's website as well as Exclusive's own blogs from time to time. My duties include writing blogs and articles for Exclusive Concepts, as well as edited content such as meta titles and descriptions for various clients. I am also tasked with researched and updating certain aspects of a client's website as well as Exclusive's own blogs from time to time.

• Content Writer

  • May 2016 - Jul 2016

  Wrote several articles for a young children’s clothing boutique, Adorables Children. Had to have a basic knowledge of fashion and trends, as well as being able to know how to incorporate different fashion trends as a part of young children’s clothing lines and write the articles to be clear, concise, and easy to understand. Wrote several articles for a young children’s clothing boutique, Adorables Children. Had to have a basic knowledge of fashion and trends, as well as being able to know how to incorporate different fashion trends as a part of young children’s clothing lines and write the articles to be clear, concise, and easy to understand.



Boston Sports Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Swim Instructor

  • Sep 2014 - Aug 2015

  I am comfortable with both teaching and supervising kids and young adults through lessons, as well as able to plan out and organize different schedules for varying levels of kids, from as young as 3 to as old as 15This job required a flexible schedule and mind to anticipate problems and hurdles that certain swimmers might have and solve them with the best answer possible

• Lifeguard

  • May 2013 - May 2015

  Highly skilled in ensuring safety of individuals using pools and beaches and very attentive in order to keep an eye on all of the patrons at the pool areaKnowledgeable in temperature and chemical readings for pools, as well as how to correct any imbalances which may occur, as well as demonstrating the ability to inspect swimming area and report any unsafe conditions.Hands on experience in administering lifesaving procedures and in depth knowledge of safety procedures and protocols relevant to swimming and other water sports.First Aid and CPR Certified, which were required for applying.



Lionbridge Technologies, Inc.

• 100 - 200 Employee

• Intern

  • May 2014 - Jul 2014

  Worked as a summer intern for the tax department. Jobs included organizing multi-state and multi-national tax rollovers and tax return files by year, as well as scanning and tax forms and documents and making sure they were dated and filed away correctly. Used Microsoft Word and Microsoft Excel in order to catalog and track each of the files. Worked as a summer intern for the tax department. Jobs included organizing multi-state and multi-national tax rollovers and tax return files by year, as well as scanning and tax forms and documents and making sure they were dated and filed away correctly. Used Microsoft Word and Microsoft Excel in order to catalog and track each of the files.