Experience

Black Sheep Restaurants

• Hong Kong
• Hospitality
• 100 - 200 Employee

• Assistant Restaurant Manager

  • Oct 2022 - Present

  * Maintained strong social media and brand presence across Facebook and Instagram platforms. * Communicated well and used strong interpersonal skills to establish positive relationships with guests and team members .* Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. * Support ongoing learning and development of team members

• Receptionist

  • Jul 2020 - Nov 2022

  ❖ Monitoring restaurant’s activity to determine seating and dining flow.❖ Help fellow team members and other departments wherever necessary to maintain positive workingrelationships.❖ Co-ordinate with captains/float manager/servers about available seating and ensuring that every phone call is handled in a courteous, professional manner and that all guests are appropriately attended to. ❖ Ensure the safe keep of information displayed for clients use and update it regularly. ❖ Assist guests with answers to queries, and proffer solutions to issues within my capacity.❖ Ensure compliance with all company policies, procedures, and guidelines Show less



Big Cat Group Services Ltd.

• Kowloon, Hong Kong SAR

• Senior Receptionist - Jamie’s Italian by Jamie Oliver

  • Nov 2017 - Feb 2020

  Jamies Italian by Jamie Oliver -Worked as PT from 2017 to 2018, then Committed to FT from 2018 to 2020. -Ensuring an efficient running and operation of the reception desk. - Greet guests and seat them at tables or in waiting areas and provide guests with correct menus. - Answer telephone calls and respond to inquiries and receive reservations. - Speak with patrons to ensure satisfaction with food and services, to respond to any complaints. - Helping out with other positions in the restaurant as needed. - Plan events or parties and services Show less



Iyara Day Spa

• Central, Hong Kong

• Front Desk Receptionist

  • Apr 2018 - Oct 2018

  - Greet customers entering establishments. - Receive payment by cash, check, credit cards, vouchers, or automatic debit. - Count money in cash drawers at the beginning of shifts to ensure that amounts are correct. - Answer customers' questions, and provide informations on procedures or policies, resolve customer complaints. - Sell/Promote packages and deals to customers. - Greet customers entering establishments. - Receive payment by cash, check, credit cards, vouchers, or automatic debit. - Count money in cash drawers at the beginning of shifts to ensure that amounts are correct. - Answer customers' questions, and provide informations on procedures or policies, resolve customer complaints. - Sell/Promote packages and deals to customers.