Muhammad Ali Butt

Manager at 24/7 Hybrid Call Centre
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Contact Information
us****@****om
(386) 825-5501
Location
Pakistan, PK
Languages
  • English Professional working proficiency
  • urdu Native or bilingual proficiency
  • punjabi Native or bilingual proficiency

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Credentials

  • customer focus
    Harvard Business Publishing
    Sep, 2014
    - Nov, 2024

Experience

  • 24/7 Hybrid Call Centre
    • Pakistan
    • Telephone Call Centers
    • 1 - 100 Employee
    • Manager
      • Nov 2020 - Present

      24/7 Hybrid Call Centre is providing contact center services to taxi businesses in the UK from Pakistan. I am working as a Manager. Main duties included but were not limited to: RECRUITMENT TRAINING AND QUALITY ASSURANCE STAFF ROTA CLIENT SUCCESS ADMINISTRATION REPORTING 24/7 Hybrid Call Centre is providing contact center services to taxi businesses in the UK from Pakistan. I am working as a Manager. Main duties included but were not limited to: RECRUITMENT TRAINING AND QUALITY ASSURANCE STAFF ROTA CLIENT SUCCESS ADMINISTRATION REPORTING

  • Nexgen Outsource UK
    • Pakistan
    • Manager
      • Apr 2019 - Sep 2020

      Nexgen Outsource UK is providing contact center services to taxi businesses in the UK from Pakistan. I was working as a Manager. Main duties included but were not limited to: RECRUITMENT TRAINING AND QUALITY ASSURANCE STAFF ROTA CLIENT SUCCESS ADMINISTRATION REPORTING Nexgen Outsource UK is providing contact center services to taxi businesses in the UK from Pakistan. I was working as a Manager. Main duties included but were not limited to: RECRUITMENT TRAINING AND QUALITY ASSURANCE STAFF ROTA CLIENT SUCCESS ADMINISTRATION REPORTING

  • Brighterlite
    • Norway
    • Telecommunications
    • 1 - 100 Employee
    • Senior Executive Supply Chain
      • Jul 2016 - Feb 2018

      Brighterlite Pakistan was a subsidiary of Brighterlite Norway Solar Company.Was employed with a permanent status and below responsibilities.An efficient and documented inward and outward movement of stocks along with system entries.Overseeing order processing as per demand received, involved packaging processes etc.Liaising with transport agencies for on time stock deliveries nationwide as well as for reverse supply chain.Looking after warehouse facility and activities.Monthly cross check of physical stocks with system and report losses.Direct purchasing of materials.Petty cash and administrative activities.Preparing reports.Working directly with departments; technical and others to achieve results.Have also played some role in supply chain planning level activities that would include, stock forecast, inventory planning and imports related activities specifically preparing documents, contracting and follow-up with freight forwarding companies and custom agents etc. Show less

    • Customer Care Executive
      • Jan 2015 - Jun 2016

      Led contact center team. Handled customer inquiries and complaints over telephone and emails. Reporting and Analysis

  • Jazz
    • Pakistan
    • Telecommunications
    • 700 & Above Employee
    • Customer Care Associate
      • Dec 2013 - Jan 2015

      Handled customer inquiries and complaints over telephone. Worked in complaints resolution unit as well. Handled customer inquiries and complaints over telephone. Worked in complaints resolution unit as well.

Education

  • Virtual University of Pakistan
    Master's in supplychain and operations, Logistics, Materials, and Supply Chain Management
    2015 - 2017
  • Govt College of Commerce
    Bachelor of Commerce (B.Com.), Business/Commerce, General
    2011 - 2013

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