Digital Channels & E-Payment Manager

• Nov 2022 - Present

Payment Support & Operations Manager

• Sep 2021 - Nov 2022

Payment Support Ass.Manager

• Feb 2021 - Sep 2021

Payment Support Team Leader (E.Payment Complaints)

• Jan 2017 - Feb 2021

Senior Business Operations Analyst

• May 2015 - Dec 2016

Senior Retail Business Operations

• Jun 2012 - May 2015

• Managing Egyptian government utilities payment services operations.• Managing Egyptair account service operations.• Managing the Egyptian 3 telecom companies (Etisalat, Mobinil, and Vodafone) service operations.• Handling day to day operational activities• Review Fawry applications specs before going to production.• Monitor system behaviors against expected and identifying differences.• Financial reconciliation• Handling service complains from Internal and external parties and end customer related.• Identifying and suggesting areas of improvement• Setting and reviewing day to day processes.• Leading and Coordinating between external parties and internal support teams.• Investigation for discovered issues.• Communication with external parties (Banks-Billers) to maintain a smooth and successful relationship.• UAT acceptance and approval.• Operational KPI’s & analysis reports for business needs• Updating the system configuration• Sharing the updated configuration with the concerned departments Show less

Retail Business operatins

• Apr 2011 - May 2012

Financial Operations Specialist

• May 2010 - Apr 2011

Client Accounts Auditor SV

• Jan 2004 - May 2010

Data Base Coordinator Accountant and Internal Auditor

• May 2002 - Jan 2004

Training (Computerized Accounting, Cash, Acc. Receivables, Payables& Inventory)

• Jan 2002 - Jan 2003

Part time Part time

Accountant

• Feb 2001 - 2002

Accountant

• 1999 - 2000