Michelle and her team at Q2 were a pleasure to work with. She took the lead on developing our online content management strategy at the City of Canning, accepted the challenge of applying lean principles as part of the brief. The deliverable of her work has laid the path for The City to transform its online content production process to a user needs first methodology.

Michelle is a passionate and ultra-professional online content and customer-experience guru who can inspire an organisation to finally take its corporate website seriously, and do something about it. She has the skills, the technical know-how and the ability to translate metrics and date into meaningful 'WIFM' messages that resonate at all levels of a web project team. Above all, she understands the importance of planning content and layout from the customer point of view and can galvanise others to put those customers first. Thank you Michelle!

Michelle was highly involved in the new website implementation for the City of Bayswater. Michelle was largely responsible for the following: - Customer research - User Experience testing - Information Architechture development - Content editing and migration planning - Website governance planning - Writing for the Web training - UX wireframe development Michelle worked closely with the internal project team to deliver an excellent end product. I would highly recommend Michelle to any organisation looking to implement a new website or review their existing one.

Michelle and her team at Q2 were a pleasure to work with. She took the lead on developing our online content management strategy at the City of Canning, accepted the challenge of applying lean principles as part of the brief. The deliverable of her work has laid the path for The City to transform its online content production process to a user needs first methodology.

Michelle is a passionate and ultra-professional online content and customer-experience guru who can inspire an organisation to finally take its corporate website seriously, and do something about it. She has the skills, the technical know-how and the ability to translate metrics and date into meaningful 'WIFM' messages that resonate at all levels of a web project team. Above all, she understands the importance of planning content and layout from the customer point of view and can galvanise others to put those customers first. Thank you Michelle!

Michelle was highly involved in the new website implementation for the City of Bayswater. Michelle was largely responsible for the following: - Customer research - User Experience testing - Information Architechture development - Content editing and migration planning - Website governance planning - Writing for the Web training - UX wireframe development Michelle worked closely with the internal project team to deliver an excellent end product. I would highly recommend Michelle to any organisation looking to implement a new website or review their existing one.

Michelle and her team at Q2 were a pleasure to work with. She took the lead on developing our online content management strategy at the City of Canning, accepted the challenge of applying lean principles as part of the brief. The deliverable of her work has laid the path for The City to transform its online content production process to a user needs first methodology.

Michelle is a passionate and ultra-professional online content and customer-experience guru who can inspire an organisation to finally take its corporate website seriously, and do something about it. She has the skills, the technical know-how and the ability to translate metrics and date into meaningful 'WIFM' messages that resonate at all levels of a web project team. Above all, she understands the importance of planning content and layout from the customer point of view and can galvanise others to put those customers first. Thank you Michelle!

Michelle was highly involved in the new website implementation for the City of Bayswater. Michelle was largely responsible for the following: - Customer research - User Experience testing - Information Architechture development - Content editing and migration planning - Website governance planning - Writing for the Web training - UX wireframe development Michelle worked closely with the internal project team to deliver an excellent end product. I would highly recommend Michelle to any organisation looking to implement a new website or review their existing one.