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Q2 (Online Communications Specialists)

IT Services and IT Consulting
  • Michelle Kember Online customer experience and communications specialist: Strategy, UX, IA, Content, Governance, Training, Accessibility
    • Perth, Western Australia, Australia
    • Rising Star
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Overview

Whether you are looking for a one-off service or a long-term digital partner, we are here to help. Our digital services centre around the following themes: DIGITAL REVIEWS AND ANALYSIS Expert review Useability testing and auditing Accessibility testing and auditing Stakeholder consultation (interviews, surveys and workshops) Competitor evaluation Development of personas & scenarios Customer journey mapping CMS analysis Governance analysis DIGITAL STRATEGIES AND PLANNING Digital strategy Content strategy Governance strategy DESIGN AND CREATIVE Information architecture (navigation) Wireframe development/prototypes (design and navigation) Responsive design and development (mobile and website) Copywriting and copy-editing (content) OPTIMISATION Site analytics PDF optimisation (to improve accessibility and useability) Search TRAINING Writing for the web Creating accessible and useable PDFs Managing digital content DIGITAL MARKETING AND MANAGEMENT Website management and maintenance (web editing and ongoing strategic input) Social media management eNewsletters Search engine optimisation Search engine marketing