Michael Ward
Information Techology Administrator at U.S. District Court, Southern District of West Virginia- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
Topline Score
Bio
Credentials
-
CompTIA A+
CompTIAMar, 2007- Oct, 2024
Experience
-
U.S. District Court, Southern District of West Virginia
-
United States
-
Administration of Justice
-
1 - 100 Employee
-
Information Techology Administrator
-
Apr 2019 - Present
Administrator for CM/ECF and JMS systems. Collaborating with the Administrative Office to find resolutions that affects all courts on a national level and allow users more efficient ways to accomplish tasks.Achieved fully remote environment at the beginning of the Covid-19 pandemic and achieved fully remote hearings through use of Microsoft Teams Implemented new SharePoint Online environment, training documents, and security groups for sites. Provided executives recommendations for hardware replacements to reduce overall budget costs. Became Team Lead over Help Desk operations and SME for SharePoint Online, SCCM, Cisco CPC, O365 Administration, and AirWatch MDM for Mobile iOS and MacOS devices Redesigned employee Onboarding/Offboarding procedures to verify correct Active Directory groups and email groups are assigned, training documentation presented, and presentation of deployed equipment provides welcoming experience. Show less
-
-
Information Technology Technician
-
Apr 2013 - Apr 2019
Knowledge of PowerShell to automate tasks that would have created potential workflow disruptions. Created documentation for IT staff to correctly security harden images according to best practice standards. Successfully implementing SCCM for software deployments, Operating System images, and reporting to meet compliance standards. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Used previous Call Center experience to utilize iTop ticketing system for ticket resolution, change, and incident management. Show less
-
-
-
Pleasant Valley Hospital
-
United States
-
Hospitals and Health Care
-
1 - 100 Employee
-
Network Specialist
-
Mar 2011 - Jul 2012
Received praise for sound technical skills, quick resolution times, and great customer service skills. Overseeing design and implementation of Wireless AP coverage, Cable management in new wings, and documentation of port usage on switches. Completed Windows XP to Windows 7 upgrade organization wide to prevent aging OS from causing security vulnerabilities. Removal of administrative rights for user accounts in order to provide better security hardening and reduce malware risks. Created a help desk tracking system to document ticket resolution and knowledge base for potential recurring issues. On call response time shortened from several hours to an average of 10 minutes and on-site response time shortened from one hour to 5 minutes after notification. Show less
-
-
-
-
Technical Analyst Level 2
-
Jun 2007 - Mar 2011
Received awards for great customer service and technical skill. Helped with achieving awards for our team with consecutive months of 98% or more uptime for users. Praised for quick call resolutions times that exceeded SLA requirements. Troubleshooting of financial software for Ameriprise Financial. Provided detailed analysis of issues, as well as, escalation and follow up procedures. Technical areas covered proprietary software, print servers, Lotus Notes, Windows OS, Password Recovery, Blackberry, Networking Support, SD Data Security, Desk side Support, and Centralized Supervision Unit Show less
-
-
-
Gallia County Local Schools
-
Education Administration Programs
-
100 - 200 Employee
-
System Administrator
-
Aug 2005 - Sep 2006
Administrative rights to windows 2003 server environment. Setting DHCP, DNS, and TCP/IP protocols. Support for Windows and Mac operating systems on the network. Technical duties covering two school buildings with 400+ users total. Managing Linksys, 3com, and net gear switches, routers, and hubs in the buildings. Providing hardware/software support and installation on the network. Monitoring network traffic and running security policies to maintain network stability for users. Using VNC to remote into machines from the server and Symantec Ghost for backups and images on the network. Network uptime increased from 75% to 98%. Average user downtime reduced from 1 hour to 15 minutes. Solved technical issues and upgrade needs while staying under budget. Show less
-
-
Education
-
2002 - 2006
University of Rio Grande and Rio Grande Community College
A.A.S, IT - Network Systems
Community
