Experience

OSU Battelle Center for Science, Engineering, and Public Policy

• United States
• Research Services
• 1 - 100 Employee

• Business Operations Manager

  • Oct 2022 - Present

• Program Manager

  • Jun 2021 - Present

  Our center believes that future technologists are not just prepared for the technical challenges of the day, but understand the broader context and effects of technology on our society. From economics, social structure, public health, policy, etc., the next generation must have an understanding of all of these to make real impact. Our approach to solving wicked problems is built on the tenets of translating highly technical information for key decision-makers and stakeholders, anticipating the unintended consequences of technologies, and innovating new methods for the betterment of all people. Show less


John Glenn College of Public Affairs at The Ohio State University
• United States
• Higher Education
• 1 - 100 Employee
• Project Manager

  • Aug 2019 - Present


Self Employed

• Real Estate
• 1 - 100 Employee

• Housing Consultant

  • Sep 2018 - Jan 2022

  Contracted consultant for the Schmidt Futures’s Alliance of American Dream initiative in partnership with the Ohio Housing Finance Agency and The John Glenn College of Public Affairs at Ohio State University and; Developed proof of concepts, budget and presentations, tables, graphics and conduct research and individual conversations with key stakeholder and OHFA staff to develop conceptual product for grant submission. Contracted consultant for the Schmidt Futures’s Alliance of American Dream initiative in partnership with the Ohio Housing Finance Agency and The John Glenn College of Public Affairs at Ohio State University and; Developed proof of concepts, budget and presentations, tables, graphics and conduct research and individual conversations with key stakeholder and OHFA staff to develop conceptual product for grant submission.



Neighborhood Housing Services of Greater Cleveland

• Deputy Director/Interim Executive Director

  • May 2015 - Aug 2018

  • Served as Interim Executive Director from March 2017-Jan. 2018; • Written and submitted over 120 grant proposals to public and private organizations; • Supervised program performance, compliance, grant management & coordinated work flow of 19 staff members; including directors, administrative, contractors & program staffers; • Secured over $2.8.1M in revenue from public and private grant funding since May 2017; • Expanded community lending to new markets by administrating Cuyahoga County’s Down Payment Assistance (DPA) program and the City of Lorain’s DPA program; • Shepherd the development & implementation of NHSGC’s three-year strategic plan & brand management; including communication strategy, media relations & marketing. Supervised fundraising, marketing & communication strategies & had a significant role in agency fundraising and; • Developed and managed an organizational budget of $2.1M in private, public, earned revenue and philanthropic funding. Show less



NeighborWorks America

• United States
• Non-profit Organization Management
• 300 - 400 Employee

• Sr. Manager - Quality Control and Compliance

  • Feb 2013 - Feb 2015

  • Steward of over $130 million dollars in Federal funds with timely financial reporting to NeighborWorks Board of Directors and U.S. Department of Treasury; • Developed and conducted over 45 in-person and online training modules for participating housing counseling and community development agencies and their staff; • Supervised program performance & coordinated work of four (4) program staffers & acted as relationship manager & chief liaison to over 350 Grantees (incl. state housing finance agencies, intermediaries, & not-for-profit agencies) receiving funds including: developing & implementing award notification process, monitoring Grantee progress against goals, reviewing reports & disbursement requests, highlighting challenges & successes, recommending courses of action, & ensuring proper grant close-out documentation. • Managed Treasury’s compliance requirements including, without limitation: (i)developing a holistic compliance plan and policy setting forth the consequences for non-compliance or poor performance, (ii)executing any necessary contracts or agreements with third-party service providers, (iii)developing a risk assessment process, (iv)establishing an overall schedule of reviews for performing compliance reviews and (v) creating disbursement of funds policy and procedure to participating Grantees; • Established, implemented and administered procedures to comply with all security and privacy policies outlined in the memorandum of agreement. Show less



Ohio Housing Finance Agency

• United States
• Government Administration
• 100 - 200 Employee

• Grants Manager

  • Oct 2010 - Feb 2013

  • Steward of over $130 million dollars in Federal funds with timely financial reporting to NeighborWorks Board of Directors and U.S. Department of Treasury; • Developed and conducted over 45 in-person and online training modules for participating housing counseling and community development agencies and their staff and; • Supervised program performance & coordinated work of four (4) program staffers & acted as relationship manager & chief liaison to over 350 Grantees (incl. state housing finance agencies, intermediaries, & not-for-profit agencies). Show less



MUSTARD SEED DEVELOPMENT GROUP INC

• United States

• Project Manager

  • Jun 2010 - Oct 2010

  • Effectively managed the day-to-day grant management operations of the organization’s housing counseling line of business; • Trained, supervised & coordinated the work flow of five (5) staff & evaluated their performance in accordance with the organization’s personnel practices; Processed over 150 foreclosure prevention loan applications, prepared written loan reviews, & presented appropriate loan documents to mortgage underwriters & lenders; • Established & maintained relationships with lenders, Ohio’s State finance agency, clients & other financial institutions that were critical to the success of the organization and; • Launched & trained staff on a new customer facing web portal that streamlined the application process & reporting requirements. Show less



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Sales Associate

  • Oct 2008 - Feb 2010

  SUMMARY: Dell Software delivers extensive capabilities to enterprises that need to efficiently manage its myriad pitfalls and intricacies. Dell's software products securely manage and protect applications, systems, devices and data for organizations of all sizes. ACCOMPLISHMENTS: • Concluded at 105% cumulative sales goal, attributed over $300,000 in software sales with over $700,000 in performance management monitoring solutions; • Coordinated the following special marketing events for production releases; (i) private theater product presentations, (ii) two baseball game outings, (iii) 25 live web presentations and (iv) 18 virtual booths. • Provided technical and administrative information and quote prices; • Established customer relationships with appropriate customer personnel such as purchasing, management and end-users; • Identified appropriate solution and services to meet customer integration & infrastructure needs; • Developed and managed relationships with other Dell sales teams and our key partners & customers; • Managed complex sales-cycles, and presented to decision makers the value of our full suite of applications; • Skillfully negotiated with external and internal stakeholders to achieve desired results and meet customer needs; • Forecasted sales activity and revenue achievement in salesforce.com, while creating satisfied customers and; • Performed high level, on-line demos of our solution via web technologies and web-based presentations. * Dell completed an acquisition of Quest Software in September 2012. Show less



NCO Financial Systems

• Financial Services
• 700 & Above Employee

• Supervisor/Team Lead/Sales & Customer Service Rep

  • Jun 2003 - Sep 2008

  SUMMARY: NCO is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. Their outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. ACCOMPLISHMENTS: • Achieved cumulative sales goal of 135% loan consolidation goals and received the department's employee of the month eight times; • Promoted rapidly into leadership and management positions; • Reshaped the loan consolidation marketing & sales department business portfolio by acquiring three additional student loan guarantors as contractual clients; increasing revenue by 35%; • Supervised loan servicing team consisting of 12 customer service and sales representatives' productivity, workload/call volume, periods of peak volume, quality control and privacy policies; • Trained loan servicing team in areas of providing excellent customer service skills, Federal student loan guidelines and accurately projecting and achieve daily, weekly, and monthly revenue goals and; • Ensured compliance with client, office, and company standards, policies, and procedures. Show less



Ricart Automotive

• United States
• Individual and Family Services

• Product Specialist/Sales Professional

  • Jul 2000 - Feb 2003

  SUMMARY: Ricart Automotive Group is a new and used car dealership situated on the 75-acre Ricart Mega Mall in southeast Columbus, Ohio. This position involved the whole sales process, except closing the deal with the customer. The Product Specialist meets and greets the customer, assists in the selection of a vehicle, and takes the customer on the test drive. They also assist in the collection of information for a credit application, take the customer to the Appraisal Center, and deliver the vehicle to the customer. After the sale, the Product Specialist will follow-up with the customer, prospect new customers, and maintain manufacturer customer service index scores. ACCOMPLISHMENTS: • Achieved cumulative sales goal of 145% during my tenure as a sales professional; • Sold over 250 new Ford vehicles; • Recognized as a savvy & reliable leader; • Earned the title of best sales team in sales gross and production units for 13 consecutive months; • Calculated a unique set of responsibilities that blended the whole sale process; product knowledge, credit counseling, & financing while staining outstanding customer service scores and; • Awarded a Blue Oval certification for highest customer service in Ford sales. Show less