Michael Ficarra

Partner Development Manager at Tethr
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Contact Information
us****@****om
(386) 825-5501
Location
Denver, Colorado, United States, US

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Partner Development Manager
      • Jun 2021 - Present

      Tethr’s vision is a world where every company listens, and every customer is heard. Our mission is to enable companies to become Listening Enterprises, using voice-of-the-customer (VoC) analytics to improve business performance across business functions. We help leading companies drive improved performance by uncovering never-before-seen insights from their customer conversations.

    • Sales Development Representative
      • Mar 2020 - Jun 2021

      Tethr is an AI-based enterprise listening platform that surfaces insights from customer interactions (phone calls, chats, emails) that organizations can immediately put to use to drive improvements in customer experience and sales while reducing operating costs.We envision a world where every company listens and every customer is heard. Our mission is to transform every company into a Listening Enterprise.

    • United States
    • Software Development
    • 700 & Above Employee
    • Sales Development Representative
      • Jul 2019 - Feb 2020

    • United States
    • Insurance
    • 700 & Above Employee
    • Account Administrator - Real Estate
      • Sep 2018 - Jun 2019

    • United States
    • Executive Offices
    • 1 - 100 Employee
    • President
      • Nov 2016 - Nov 2017

      • Leader of 150+ members while taking in funds of $250,000 per year and managing to stay $8,000 under budget. • Recruited an average of 20 new members each semester to expand brotherhood. • Organized a Program for Self-Development for 50 new members teaching them helpful life-skills and goal-setting values. • Planned and hosted a Regional Conference for 180 members in attendance. • Leader of 150+ members while taking in funds of $250,000 per year and managing to stay $8,000 under budget. • Recruited an average of 20 new members each semester to expand brotherhood. • Organized a Program for Self-Development for 50 new members teaching them helpful life-skills and goal-setting values. • Planned and hosted a Regional Conference for 180 members in attendance.

    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Membership Management Analyst
      • May 2015 - Aug 2016

      • Managed existing membership files by documenting and communicating client needs and concerns to executive company members. • Created excel spreadsheets to maintain performance statistics based on clientele product performance data and utilized historical data to provide quantitative reports generating service benefits over time. • Tracked and monitored existing accounts to identify additional services and to address any client business changes. • Generated weekly reports based on new account data statistics for upper management. Show less

Education

  • University of South Carolina-Columbia
    2014 - 2018
  • Universitat Autònoma de Barcelona
    International Business
    2017 - 2017

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