Experience

M & J Management/McDonald's

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director of Operations

  • Aug 2023 - Present



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Franchise Business Partner

  • Feb 2018 - Aug 2023

  Responsible for translating national strategy into deliverables for a region with 800+ locations. Strategic thought partner for the Vice President of operations. Currently lead a cross functional team consisting of supply chain, deployment, marketing, communications and insights to plan and drive overall system results including sales and guest count growth. Responsible for translating national strategy into deliverables for a region with 800+ locations. Strategic thought partner for the Vice President of operations. Currently lead a cross functional team consisting of supply chain, deployment, marketing, communications and insights to plan and drive overall system results including sales and guest count growth.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Operations Manager

  • Feb 2011 - Oct 2014

  Direct oversight of a $78 million region encompassing 26 restaurants in two states. Responsibility for talent management, operations excellence, and income growth. Led a diverse team of operations consultants, HR professionals, and marketing coordinators who executed strategic plan and built sales. Direct oversight of a $78 million region encompassing 26 restaurants in two states. Responsibility for talent management, operations excellence, and income growth. Led a diverse team of operations consultants, HR professionals, and marketing coordinators who executed strategic plan and built sales.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Field service consultant

  • Mar 2004 - Aug 2010

  Accountable for the business results of 30 restaurants and seven franchise organizations. Consulted to deliver quality and service superiority in order to maximize sales and profit. Consistently demonstrated McDonald's values and leadership behaviors to build positive business relationships with franchise owners and customers. Collaborated in the development of business plans that focused on operational excellence, sales, transaction growth and optimization of franchise cash flow. Accountable for the business results of 30 restaurants and seven franchise organizations. Consulted to deliver quality and service superiority in order to maximize sales and profit. Consistently demonstrated McDonald's values and leadership behaviors to build positive business relationships with franchise owners and customers. Collaborated in the development of business plans that focused on operational excellence, sales, transaction growth and optimization of franchise cash flow.