Experience

North Shore Girls Soccer Club

• Canada
• Spectator Sports
• 1 - 100 Employee

• Digital Marketing & Events Coordinator

  • Jan 2022 - Present

• Website and Digital Coordinator

  • Jun 2021 - Present



Line One Contact Centres Inc.

• Canada
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2021 - Oct 2021

  - Used Salesforce to schedule appointments for patients utilizing the appropriate provider script to ensure accuracy - Maintained and achieved monthly goals set out by Customer Service Team Leader - Revised and updated call scripts and used professional and courteous language, maintaining a positive tone in every encounter with both external and internal customers - Controlled call times by understanding patient requirements to efficiently complete the request - Delivered superior service and help create an exceptional customer experience for patients - Provided clear and concise delivery of information - Actively listen to patients to best meet their needs, while showing empathy and patience - Performed other duties as assigned Show less



Non-Invasive Neurostimulation Therapies (NINET) Laboratory

• Canada
• Research Services
• 1 - 100 Employee

• Lab Assistant

  • Jan 2020 - Dec 2020

  - Worked collaboratively with business units to understand objectives, translate them into visual presentations - Responsible for gathering and organizing descriptive statistics for an ongoing 5-year research project focused on Major Depression Disorder - Utilized Microsoft Excel to create databases to support analyses Worked with management to prioritize business and data requirements - Processed confidential data and information according to guidelines Developed reports, presentations, charts for presentation - Communicated with and set up incoming patients for data collection Show less



Lush Fresh Handmade Cosmetics North America

• Canada
• Personal Care Product Manufacturing
• 700 & Above Employee

• Sales Ambassador

  • Mar 2018 - Feb 2019

  - Addressed all shoppers’ inquiries and concerns to ensure a positive customer experience - Customized product recommendations for customers based on their specific needs and budgets - Developed a base of loyal customers requesting my consultation - Addressed all shoppers’ inquiries and concerns to ensure a positive customer experience - Customized product recommendations for customers based on their specific needs and budgets - Developed a base of loyal customers requesting my consultation