Cooking coordinator industry liaison officer

• May 2019 - Present

Restaurant Manager

• Jan 2018 - Apr 2019

Responsibilities: • Ensure freshness of all Italian pastry items and food in the shop. • Ensure cleanliness and hygiene in the premises. • Greet customers and provide quality personalized service. • Coordinate with waitstaff and other bakery staff in serving customers. • Maintain and control inventory of bar items. • Replenish food items according to the customers demand and needs. • Ensure that all the staff is aware of the product and how the product is made. • Design a new menu coordinate with the chef on charge. • Provide payment for the staff. • Ensure all the staff wear nice and tide uniform. • Ensure the quality of coffee and drinks at all times. • Organize weekly roster. • Deal with complains and solve it as soon as possible. • Ensure that the display looks clean and tidy. • Work along with the chef to organize new weekly specials. Show less

Restaurant Manager

• Jan 2017 - Dec 2017

Responsibilities: • Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, and quality. • Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus. • Controls cost by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation. • Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges. • Maintains ambiance by controlling lighting, background music, linen service, and utensil quality; monitoring food presentation and service. Show less

Restaurant Cafe Manager

• Feb 2015 - Nov 2016

Position: Restaurant, Café Manager Responsibilities: • Recruiting, training and supervising staff. • Agreeing and managing budgets. • Planning menus and special. • Promoting and marketing the business. • Overseeing stock levels. • Ordering supplies (Coffee and kitchen utensils). • Handling customer inquiries and complaints. • Taking reservations. • Greeting and advising customers. • Problem-solving. • Preparing and presenting staffing/sales reports. • Keeping statistical and financial records. • Assessing and improving profitability. • Setting targets. • Liaising with customers, employees, suppliers, licensing authorities and sales representatives. • Making improvements to the running of the business and developing the restaurant. • Recruiting, training and supervising staff. • Agreeing and managing budgets. • Planning menus. • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines. • Promoting and marketing the business. • Overseeing stock levels. Show less

Head Barista

• Jan 2014 - Jan 2015

Responsibilities: • Welcomes customers by determining their coffee interests and needs. • Educates customers by presenting and explaining the coffee drink menu; answering questions. • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, espresso lungo, caffe latte, and cappuccino. • Generates revenues by attracting new customers; defining new and expanded services and products. • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for the coffee bar. • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. • Maintains safe and healthy work environment by following organization standards and sanitation regulations. • implementing changes; maintaining and improving the appearance of the store and coffee bean. • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; Show less

Assistent Restaurant manager

• Nov 2012 - Dec 2013

Responsibilities: • Research new wholesale food suppliers and negotiate prices. • Manage and store vendors’ contracts and invoices. • Coordinate communication between front back staff. • Prepare shift schedules. • Process payroll for all restaurant staff. • Supervise kitchen and wait staff and provide assistance, as needed. • Keep detailed records of daily, weekly and monthly costs and revenues. • Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms). • Monitor compliance with safety and hygiene regulations. • Organize and take care of new changes on the menu. • Ensure to have a new and different weekly special. Show less

Waiter

• Nov 2011 - Oct 2012

Responsibilities: • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. • Making menu recommendations, answering questions and sharing additional information with restaurant patrons. • Greet and escort customers to their tables. • Inform customers about the day’s specials. • Take accurate food and drinks orders, using a POS ordering software. • Serve food and drink orders. • Arrange table settings and maintain a tidy dining area. • Carry dirty plates, glasses, and silverware to the kitchen for cleaning. • Provide excellent customer service to guests. Show less

Waiter

• Mar 2011 - Jun 2011

Responsibilities: • Preparation of events: Table organization and cutlery arrangement, cleaning and arrange the floor before and after the events. • Waitress:Service at tables. • Runner: Running food out to correct tables • Providing high-level customer service. Responsibilities: • Preparation of events: Table organization and cutlery arrangement, cleaning and arrange the floor before and after the events. • Waitress:Service at tables. • Runner: Running food out to correct tables • Providing high-level customer service.

Barman

• May 2009 - Feb 2011

Responsibilities: • Check identification of the guest to make sure they meet age requirements for purchase of alcohol. • Mix drinks, cocktails, and other bar beverages as ordered and in compliance with hotel standard drink recipes. • Prepare alcohol or non-alcohol beverages. • Service Wine and Beer to guests. • Arrange bottles and glasses to make attractive displays. • Assess customers’ needs and preferences and make recommendations • Provide recommendations and suggestions to guest for choosing Drinks and Snacks. • Serve customers in a friendly and helpful manner. • Determine when a customer has had too much alcohol • Maintain liquor inventory and consumption. • Collect payment for drinks served and balance all receipts. Show less

Head Waiter

• Feb 2008 - Apr 2009

Responsibilities: • Guide patrons to the seat. • Assign Waitstaff to tables. • Place order and drink orders. • Train new staff. • Make sure that the customer has an enjoyable experience. • Organize roaster. • Suggest the best of the weekly special. • Combine a good bottle of wine with the meal. • Organize all the bills. • Pay attention and satisfy all the request about intolerance and allergies. Responsibilities: • Guide patrons to the seat. • Assign Waitstaff to tables. • Place order and drink orders. • Train new staff. • Make sure that the customer has an enjoyable experience. • Organize roaster. • Suggest the best of the weekly special. • Combine a good bottle of wine with the meal. • Organize all the bills. • Pay attention and satisfy all the request about intolerance and allergies.