Assistant Director

• Feb 2022 - Present

Operations Manager

• Jan 2019 - Jan 2022

First Aid Instructor

• Jan 2018 - Jan 2022

Technical Support worker

• Jan 2016 - Dec 2018

- Directed clients with acquired brain injury in the completion of woodworking projects as a part of their occupational therapy program- Maximised building space and tool storage to enable better work flow for staff and clients- Designed projects to help clients improve hand/eye coordination- Developed training programs for new staff- Provided expert advice for larger projects- Established a routine maintenance schedule for all wood shop tools - Directed clients with acquired brain injury in the completion of woodworking projects as a part of their occupational therapy program- Maximised building space and tool storage to enable better work flow for staff and clients- Designed projects to help clients improve hand/eye coordination- Developed training programs for new staff- Provided expert advice for larger projects- Established a routine maintenance schedule for all wood shop tools

Owner

• Jan 2010 - Dec 2017

- Developed portfolios for residential and commercial properties outlining structural frameworks, maintenance routines and renovation projects - Provided renovation services to both residential and commercial clients- Services included painting, flooring, dry walling, decks, fences, framing, trim and window and door installations- Provided property maintenance for commercial properties - Provided project management and decision making for clients on larger renovation projects

Facilities Technician

• Oct 2013 - May 2014

- Responsible for ensuring the efficient operation of 16 coffee shop locations throughout Ottawa- Enhanced and performed the maintenance schedules for the many different types of coffee equipment, producing higher efficiency rates- Created and implemented inventory tracking numbers and service dates for all equipment in the shops- Reduced the open work orders by 50% in 3 months to the lowest ever achieved.- Increased the communication between the coffee shop managers and the facilities team, producing increased work order activity and reduced work order turnaround times- Established excellent relationships with external contractors which decreased external service lag times- Decreased response time on urgent calls while being on call

Weekday Ski Patrol Leader

• Dec 2008 - Apr 2013

Framer

• Sep 2003 - Nov 2006

- Established the use of more chop saws rather than chainsaws for accuracy and safety- Became the Health and safety supervisor for the company of 20 workers- Established schedules and completions goals for sub contractors on larger commercial projects- Involved in the hiring and use of sub contractors- Ensured quality control at the end of new builds- Drove the company boom truck to move and hoist materials- Brought in and managed 5 different co-op students- Helped with customer complaints and ensured deficiencies were addressed in an effective and timely manner

Door Man

• Dec 2002 - Apr 2004

- Prevented incidents before they escalated- Provided first aid to those who needed help- Reduced the amount of physical force in the removal of difficult patrons due to excellent verbal defusing tactics.- Ensured the safety and security of the staff and patrons- Increased relations between the doormen, bartenders and bus staff- Identified deficiencies in the security coverage of the venue and helped to improve overall security management - Prevented incidents before they escalated- Provided first aid to those who needed help- Reduced the amount of physical force in the removal of difficult patrons due to excellent verbal defusing tactics.- Ensured the safety and security of the staff and patrons- Increased relations between the doormen, bartenders and bus staff- Identified deficiencies in the security coverage of the venue and helped to improve overall security management

Door Man / Bus Boy

• Oct 2001 - Jun 2003

- Prevented incidents before they escalated- Provided first aid to those who needed help- Reduced the amount of physical force in the removal of difficult patrons due to excellent verbal defusing tactics.- Ensured the safety and security of the staff and patrons- Increased relations between the doormen, bartenders and bus staff- Identified deficiencies in the security coverage of the venue and helped to improve overall security management - Prevented incidents before they escalated- Provided first aid to those who needed help- Reduced the amount of physical force in the removal of difficult patrons due to excellent verbal defusing tactics.- Ensured the safety and security of the staff and patrons- Increased relations between the doormen, bartenders and bus staff- Identified deficiencies in the security coverage of the venue and helped to improve overall security management

Hardline Department Head, Shop, Shipping Receiving, Key Holder

• Oct 1997 - Jun 2001

- Involved in the hiring, training and termination of shop employees- Created sales tracking sheets for commission employees to encourage sales- Planned and organized product knowledge session for the employees- Developed procedures and operating techniques for workshop operation and increased productivity and organization- Established training sessions to allow staff to sell in all departments of the store- Managed shop operations between 4 different stores- Developed professional skills dealing with difficult customers, problem solving and conflict resolution