Experience

Datagamz

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Growth Leader

  • Jan 2023 - Present

  Leading Go-To-Market for the AI product suite with modules in analytics, gamification, communication, behavior psychology, etc.by creating market segments and cohorts, managing outbound activities across channels, networking and thought leadership o Creating industry partnerships and registering new large clients while managing consulting, solutions, presales and contracting o Leading the renewal and farming efforts by institutionalizing delivery of success criteria and customer eccentricity; mapped client side organizations and partnernered to deliver 10X RoI from the product suite o Synchronizing with Board and Technology teams to optimize branding and positioning of the products and services offering Show less



QED42

• India
• Information Technology & Services
• 100 - 200 Employee

• Chief Growth Officer

  • Apr 2021 - Jan 2023

  Responsible for global business growth. Heading departments like Products and Services; Sales and Marketing, Partnerships and alliances, Account Managemento Conceptualised and created digital products across 12 industries for popular global brands including Fortune500o Effectively scaled up the organisation from a niche startup to mid-sized global enterprise o Set-up entire Sales Operations from scratch and exceeded revenue goals by 30% YoYo Devised strategies, won deals and created innovative products and platforms with Marquee clients o Established consultative Sales Processes to solve complex problems by industry oriented concepts, design, development, cloud engg., and AIo Built 4X pipeline by cohort planning, positioning and targeting outbound activities; assisted in successfully opening sales offices in US & CA and hiringo Directed global Marketing and Demand generation Teams and increased MQLs by various omni-channel campaigns, SEO and SEM optimisations, paid social, network marketing and community collaborationso Co-created awesome CX for millions of global consumers and employees; conducted research - user behaviour, journeys, utility, stakeholders, UI/UX, content, to deliver engaging experiences! Show less

• Sr. Director - Services

  • Sep 2020 - Mar 2021

  Responsible for creating consultative sales practice, setting up Sales and Marketing Operations, Account Management and growing the organisation in capabilities.o Devising & effectuating innovative & resilient strategies for achieving YoY business & revenue growth by optimizing Sales, Marketing, Partnerships and New Technology Services in Digital Design, Development and IT serviceso Developing & launching new solutions; heading Presales Department; acquiring global brands / key accounts to provide services on DXPs, Technology Stack and Architecture, Design and E-commerceo Surpassing competition with key industry players such as Adobe, Oracle, Liferay; winning huge multi-year custom deals by offering and delivering ambitious digital solutions on outcome based commercialso Leading Account Management Team to enable repeat business, referrals and reviews on analysts and community platforms o Directing Contracts and Finance Teams to manage all clients and partners business as well as vendor network o Conducting comparative study on development of products and services, benchmarking, technical review, technical risk, project review, and enabling detailed planning and execution towards GTM for new products and Serviceso Mapping the business requirements, achieving cost control and enhancing the overall efficiency of the organization with proven skills in formulating functional specifications, business documents, analyzing the gaps and preparing growth plans Show less



Max Life Insurance Company Limited

• India
• Insurance
• 700 & Above Employee

• Head eCommerce Fulfilment

  • Apr 2019 - Sep 2020

  Growing e-Commerce business in a competitive landscape by leveraging digital product, capabilities, people and partnerships to provide enhanced Sales to Fulfilment experience for customers. o Front-led large-scale cross-functional team of 200+ members in Technology, Operations, Marketing and Customer Services o Successfully delivered 30% YoY revenue growth by assessing current market trends, analysing potential opportunities and rectifiying the existing gaps in internal processes o Attained USD 4M+ in monthly new sales through Proprietary E-Commerce channels and 6M+ through Partner Channels by constantly analysing and improving Digital journeys for all platforms o Partnered with marketing and alliances teams to increase leads by various omni-channels campaigns, SEO and SEM activities and investing in right B2B2C channel partners o Steered Service Operations to achieve highest customer satisfaction index; streamlined physical and digital processes with hospitals, rating agencies, regulators and reinsurers to create a unique value proposition on CX with highest NPS Scores of 72 in the industry o Saved 20% in in-house Sales Operations Cost and 34% in Outsourced Customer Service Operations Cost by several process improvements, automation, and system implementations using Digital Show less



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Director - Digital Capabilities

  • Oct 2017 - Apr 2019

  Creating digital products and digital capabilities in Travel and Hospitality, BFSI, Healthcare, Retail, Telecom, Education and other industries by leading cross functional teams - Products, Technology, Marketing and Operations, and making external partnerships. Entering outcome based contracts with several Fortune 500 firms and enabling them to improve sales and service KPIs.Establishing Digital Capability practice across 30+ global centres for WNS; Leading organizational change, entering new markets and growing margins from existing business; Reporting and executing strategic business investments for the COO; Enabling enterprises in Retail, Travel, BFSI, Healthcare, Education and entertainment in leveraging AI, ML and NLP to improve business outcomes;Improving daily living by impacting how people interact with businesses Show less

• Practice Lead - Digital Solutions

  • Aug 2014 - Sep 2017

  Recipient of the prestigious League of Champions award 2 years consecutively for creating new Capabilities and growing CIS cluster• Managed P&L of 48 accounts impacting a top line growth of 34% in 2 years, highest functional Growth at WNS o Delivered Sales and Service transformation for major Airlines, OTAs, Tour Operators, Hotels, Ecommerce firms in US and Europe by developing solutions powered by bespoke Consulting frameworks (Sales CoE, CXM, CIM)o Developed Digital Customer Experience Management Tool and booked a revenue of $ 11M (8 clients)o Acquired 2 accounts in Insurance (AU) and 2 in Utilities (UK) to budget a revenue of $ 14M for the period 2016-19o Designed customer services transformation for largest hotel OTA (US) and won a $ 35M deal for 2016-21• Developed and implemented Robotics and Process Automation solutions utilizing domain knowledge, NLP and AIo Designed Chat-bots solution for world’s largest USA based technology company, improving web customer experienceo Reduced cost of operations for world’s leading UK based cosmetic firm by 24% through Robotics Process Automationo Designed and automated Baggage Handling process for Leading Canadian Airline using Chat-Bots, and reduced customer DSATo Implemented Robotics Automation for a European Healthcare client (PL), improving operational efficiency by 21%• Pioneered Business Process Management in Education sector and booked revenue of $ 9.2M for the period 2014-2016• Pioneered Speech Analytics at WNS and established a successful PoC with world’s largest tourism company• Currently implementing Voice Biometrics and recognition for Australian Insurance company to improve CSAT and NPS Show less

• Senior Consultant - International Strategy and Optimization Team

  • May 2013 - Jul 2014

  Part of Enabling Unit, CEO's Office, and responsible for:Margin improvement from Operational excellence across international locationsIntroducing new Digital services in BPM to grow new clientele (new industries and locations)- Improved operating margins by 3% in 20+ accounts by Digital process improvements- Conducted by business unit level assessment across locations to identify slacks in operations- Conceptualised and institutionalised productivity tracking tool enabling throughput improvement of 9%- Steered strategic partnership with NICE Systems for Customer Sentiment analytics and a formulated a joint GTM plan- Created WNS’s delivery presence in UK (London & Swindon) and won 7 year Govt contract for managing National Curriculum Test- Enabled partnership with Mindtree Solutions offering bundled technology and service solutions to the market- Sourced 54 popular languages globally across 34 delivery locations making WNS the market leader in language capabilities Show less



Power Grid Corporation of India Limited

• India
• Utilities
• 700 & Above Employee

• Executive Engineer

  • Jul 2010 - Mar 2012

  Key Responsibilities:Managing Energy Accounting and Settlement Systems among parties in Power Generation, Transmission and Distribution India, Bangladesh, Nepal and BhutanMarket Operations for the entire Eastern regionEnergy Scheduling, Grid Management, System Operations for the eastern Indian grid- Received a letter of appreciation by the CMD for resolving conflicts with neighbouring countries and recovering over INR 10M- Managed live grid operations for the central electricity grid in East-India (120 stakeholders from the centre and states)- Led Energy Accounting and Settlement Systems and resolved regular conflicts among 5 sates, generators and utilities- Led the development of an Energy Accounting Tool with PwC to improve accuracy and reducing cost of operations- Improved schedule monitoring process among supply & demand side entities delivering 0.5 hours improvement in response time Show less

• Project Supervisor

  • Jul 2009 - Jul 2010

  Key Responsibilities:Project Manager for -Construction 220/132 KV Substation, PithoragarhConstruction 400/220 KV transmission line, KanpurMaintenance, 220/132 KV substation, SitarganjAnnual Maintenance Program, HVDC substation, Dadri- Negotiated with contractors & local social bodies to restart and manage substation construction at Pithoragarh. - Led Emergency Maintenance Procedure at Sitarganj substation averting a fatal accident and losses of INR 27M- Negotiated Right of Way with agitated farmer communities in Kanpur Show less



dailyhunt

• India
• Technology, Information and Internet
• 200 - 300 Employee

• Product Manager

  • Jul 2008 - Jun 2009

  Key Responsibilities: Product Management - Mobile Value Added Services Product flow and user interface designing MIS monitoring and Data analysis Customer Insights and Retention Managing all India launches with telecom giants The first Product Manager at this global Unicorn, contributed towards designing and launching 3 major products, booking a growth of 10x in revenue from telecom MNPs across Asia. - Managed products lifecycle and all India launches of various mobile VAS - Conceptualised 2 new products – ‘Matrimony’& ‘Buy/Sell’ on mobile, and launched with 3 mobile network providers (MNPs) - Managed the ‘Job Search’ product; a nominee at World Communication Awards’09 & GSMA Global Mobile Awards’09 - Managed product portfolio with leading MNPs (Airtel and Vodafone) acquiring 2M VAS subscribers within 6 months - Streamlined customers journey's into bookings and subscriptions of various VAS plans generating revenue - Created all marketing messages for B2C to power onboarding and engagement Show less