Experience

Crossroads Automotive Group Inc.

• United States
• Automotive
• 100 - 200 Employee

• Director Of Service Operations

  • Jan 2021 - Present

• Assistant Director of Service Operations

  • Mar 2020 - Present



Crossroads Infiniti

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • 2002 - Mar 2020

  Manage 25 employees including 4 Service Consultants, 12 Service Technicians, Warranty Administration, Service Valet, and Detail Consistently maintain ICSI score at or above Infiniti national average Earned The Infiniti Award of Excellence in 7 of the last 8 years 2 time winner of The Infiniti Circle of Excellence Utilize Infiniti On Demand Marketing to design Service Department marketing materials Manage customer database to optimize customer retention. Consistently ranked among highest in Region in service retention Successfully piloted and implemented Infiniti Express Service and Infiniti Online Service Scheduling utilizing XTime software Responsible for service loaner fleet consisting of over 40 vehicles Ensure Dealership meets all OSHA and EPA regulatory compliance Assisted Crossroads Automotive Group (CAG) with growth and development of 2 new Infiniti franchises Worked with CAG in building design for new Infiniti building in Raleigh Show less



Calvary Baptist Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Nursery Worker / Sunday School Teacher

  • Oct 2005 - Oct 2016

  Care for babies thru 5 year olds. Teaching Sunday School lessons for 3-4 year olds beginning in 2008. Care for babies thru 5 year olds. Teaching Sunday School lessons for 3-4 year olds beginning in 2008.


Crossroads Ford
• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Service Consultant

  • 2001 - 2002

Jerry Porter Lincoln Mercury
• Service Consultant

  • 1995 - 2001