Experience

someone.health - Telehealth Mental Health Support

• Australia
• Mental Health Care
• 1 - 100 Employee

• Virtual Assistant

  • Sep 2022 - Present

  Setting appointments and assisting both client and Psychologist side. We are the first point of contact for support. Setting appointments and assisting both client and Psychologist side. We are the first point of contact for support.



Cresta

• United States
• Software Development
• 100 - 200 Employee

• Sales Coach

  • Feb 2020 - Jul 2022

  The main responsibility of a Sales Coach was to provide feedback to the Sales Agent on how they handled the call or chat, and to rate their skills. We would assist both in real time, or as a QA form, and show them what they did well, and where they could improve on. The main responsibility of a Sales Coach was to provide feedback to the Sales Agent on how they handled the call or chat, and to rate their skills. We would assist both in real time, or as a QA form, and show them what they did well, and where they could improve on.



Phobio

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Advocate

  • Sep 2019 - Aug 2021

  As a Customer Advocate, my main responsibility was to provide insightful advice and friendly, technical support for our partners via chat. We were expected to quickly diagnose product issues on the spot, explaining situations with patience and empathy. As a Customer Advocate, my main responsibility was to provide insightful advice and friendly, technical support for our partners via chat. We were expected to quickly diagnose product issues on the spot, explaining situations with patience and empathy.



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Healthcare Manager

  • May 2016 - Jun 2017

  Initially, I was a Billing Representative where I was tasked to help consumers with their plans and benefits. I was promoted to an SME after 5 months, and was assigned to a team to assist the team leader, and manage the team if they were away. Initially, I was a Billing Representative where I was tasked to help consumers with their plans and benefits. I was promoted to an SME after 5 months, and was assigned to a team to assist the team leader, and manage the team if they were away.



Sutherland Global Services Ltd

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Technical Specialist

  • Mar 2015 - Apr 2016

  Technical Support Representative for Desktop and Laptop. After 6 months I was promoted as a Subject Matter Expert. Helping the trainees with the processes and troubleshooting. Technical Support Representative for Desktop and Laptop. After 6 months I was promoted as a Subject Matter Expert. Helping the trainees with the processes and troubleshooting.



[24]7.ai

• United States
• Software Development
• 700 & Above Employee

• Technical Support Representative

  • Jan 2014 - Feb 2015

  I hold the position of a Technical Support Representative for Internet and Network. A Subject Matter Expert as a job description, I am mainly the support of a team. Team members approach me to answer their questions such as troubleshooting steps. I hold the position of a Technical Support Representative for Internet and Network. A Subject Matter Expert as a job description, I am mainly the support of a team. Team members approach me to answer their questions such as troubleshooting steps.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Professional

  • Sep 2012 - Nov 2013

  I started as a Technical Support Representative on my job description. Dealing IP Phone, Internet and Cable for the consumers. But the account I was handling also caters, Sales and Customer Service. I am basically a Tech, Sales and Customer Service agent. I became a Team Lead after 5 months. I started as a Technical Support Representative on my job description. Dealing IP Phone, Internet and Cable for the consumers. But the account I was handling also caters, Sales and Customer Service. I am basically a Tech, Sales and Customer Service agent. I became a Team Lead after 5 months.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Support Specialist

  • Aug 2011 - Aug 2012

  I hold a position of a Level 2 Technical Support. We are doing advance troubleshooting for the consumers if all basic steps has been performed but the issue is still not resolved. We don't speak directly to the consumers unless further troubleshooting is needed. I hold a position of a Level 2 Technical Support. We are doing advance troubleshooting for the consumers if all basic steps has been performed but the issue is still not resolved. We don't speak directly to the consumers unless further troubleshooting is needed.