Experience

Flow Insurance
• Insurance
• 1 - 100 Employee
• Product Owner - Motor

  • Jan 2023 - Present


Direct Line Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Green Flag Transformation & In-house Broker Project - Commercial Lead

  • Oct 2019 - Oct 2022

  Stakeholder management of internal & external Legal, Compliance & Tax specialists to deliver the change in Green Flag policy structure to introduce an in-house broker model. Defining the systems, customer documentation and scripts in a people centric format for customers & front-line staff to understand, whilst also delivering commercial and legal requirements. Defining and optimising a customer contact strategy to gain customer agreement to the contract changes.Leading a squad to identify and define additional insured products to offer customers alongside Green Flags breakdown product.Leading the successful delivery of Which Trusted Trader accreditation for the Green Flag breakdown service through internal and external stakeholder management of fulfilment requirements and contractual negotiations.

• Green Flag Linked Rescue & Partnerships Product Manager

  • Jun 2018 - Oct 2019

  Amalgamation of the preceding two roles with remit mainly focused on increasing Linked Rescue sales and retention on the Direct Line, Churchill & Privilege brands. Delivered 10%+ increase in new business penetration. Strengthening the Motor retention toolkit to include options to prompt customers to reconsider removing their breakdown ancillary product at Motor renewal.

• Green Flag Partnership Product Manager

  • Sep 2015 - Jun 2018

  Commercial management of Green Flags partnerships with Nat West Group (NWG), Caravan & Motorhome Club, Virgin Money and Zurich. Successful renewal of the NWG contract and leadership of commercial and product content within all Green Flags new partnership activity

• Green Flag Linked Rescue Product Manager

  • Nov 2011 - Sep 2015

  Product and P&L management of the Green Flag linked Rescue accounts on the DLG brands of Direct Line, Churchill and Privilege.

• Direct Line Motor Business Manager & Direct Line Motor Product Strategy (Secondment)

  • Feb 2011 - Nov 2011

  Direct Line Motor P&L and Product responsibility (5 month Secondment). Resilience to manage a large step up in role size, profile, complexity and stakeholder management.Defining Direct Line Motor add-on product strategy (Additional 4 month Secondment)

• UKI Partnerships Motor Manufacturer Business Manager

  • Jan 2007 - Feb 2011

  Product and P&L responsibility for the Direct Line Group motor partnerships with Motor Manufacturers. Vauxhall & Saab, Peugeot & Citroen and BMW & MINIWorking with Peugeot to launch a new, market unique proposition 'Just add Fuel'. A 3 year monthly fixed cost for a new Peugeot including insurance and all other driving costs. Transforming the performance of the 7 day motor manufacturer schemes. DLG was nominated for a British Insurance Award in 2009