Marieke Smeets

Junior Customer Experience Specialist at CX Unraveled
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Contact Information
us****@****om
(386) 825-5501
Location
NL
Languages
  • Dutch Native or bilingual proficiency
  • English Full professional proficiency
  • French Full professional proficiency
  • German Elementary proficiency

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Bio

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Credentials

  • Customer Experience in 1 Day Masterclass
    CX Unraveled
    Mar, 2022
    - Nov, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • NLP FIT
    Heart Systems Nederland
    Jun, 2021
    - Nov, 2024
  • Exercising leadership
    HarvardX
    Jan, 2021
    - Nov, 2024
  • Brand Management: Aligning business, brand and behavior
    London Business School
    Dec, 2020
    - Nov, 2024
  • Branding: the creative journey specialization
    IE Business School
    Nov, 2020
    - Nov, 2024

Experience

  • CX Unraveled
    • Netherlands
    • Consumer Services
    • 1 - 100 Employee
    • Junior Customer Experience Specialist
      • Oct 2022 - Present

      At CX Unraveled we help companies to optimize their customers’ experiences. What I do as a Junior CX Specialist : - Perform customer research to acquire valuable insights into customers’ needs, motivations, and pain points - Map customer journeys - Initiate & develop propositions to improve the online and/or offline CX - Facilitate masterclasses and workshops - Set up CX strategies If interested, have a look at our website: https://cxunraveled.com At CX Unraveled we help companies to optimize their customers’ experiences. What I do as a Junior CX Specialist : - Perform customer research to acquire valuable insights into customers’ needs, motivations, and pain points - Map customer journeys - Initiate & develop propositions to improve the online and/or offline CX - Facilitate masterclasses and workshops - Set up CX strategies If interested, have a look at our website: https://cxunraveled.com

  • Iris Desiree Claessens
    • Maastricht, Limburg, Netherlands
    • Junior customer experience & branding specialist
      • Nov 2021 - Feb 2022

      - Creation of the brand book - Customer experience design for the online & offline journey - Creation of the brand book - Customer experience design for the online & offline journey

  • Rituals
    • Netherlands
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Seasonal Sales Associate
      • Nov 2020 - Jan 2021

  • DOERS Agency
    • France
    • Advertising Services
    • 1 - 100 Employee
    • Projectmanager
      • Feb 2020 - Jul 2020

  • Addy van den Krommenacker
    • Retail Luxury Goods and Jewelry
    • 1 - 100 Employee
    • Marketing & Communication Assistant
      • May 2019 - Aug 2019

  • Café la Clé
    • Maastricht
    • Barista & Waitress
      • Jul 2015 - Sep 2018

      Serving guests, making different types of coffees including latte art. High priority on customer service. Serving guests, making different types of coffees including latte art. High priority on customer service.

  • La Place Restaurants
    • Netherlands
    • Restaurants
    • 400 - 500 Employee
    • Sales Associate
      • 2013 - 2014

Education

  • Maastricht University
    Master, International Business, specialization: Strategic Marketing
    2021 - 2022
  • Maastricht University
    Pre-master, Human Decision Science
    2021 - 2021
  • Zuyd Hogeschool | Zuyd University of Applied Sciences
    Bachelor of Business Administration - BBA, International Business
    2016 - 2020
  • KEDGE Business School
    Bachelor's degree, Programme Supérieur de Gestion et Commerce
    2018 - 2019
  • Custer County District High School
    High School Diploma
    2014 - 2015
  • Bernard Lievegoed school, Vrije School
    High School Diploma, HAVO, Economy & Society (E&M) - Culture & Society (C&M)
    2009 - 2016

Community

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