Fund Development Assistant

• Mar 2023 - Present

Business Operations Manager

• Mar 2023 - Present

Art Teacher

• Jan 2023 - Present

Teach acrylics and pastel techniques to a lovely group of seniors on a weekly basis Engage with other art instructors to create opportunities for exhibition Research about artists, techniques, and materials to bring ideas to the class and explore different mediums Teach acrylics and pastel techniques to a lovely group of seniors on a weekly basis Engage with other art instructors to create opportunities for exhibition Research about artists, techniques, and materials to bring ideas to the class and explore different mediums

Organizational Development Manager

• Apr 2022 - Present

• Provide advice, templates, and tools for setting up art events/exhibitions • Conduct surveys and research to engage with 32 end-uses and improve membership services • Facilitate the strategic planning process to define roles and responsibilities and the portfolio of services • Provide advice, templates, and tools for setting up art events/exhibitions • Conduct surveys and research to engage with 32 end-uses and improve membership services • Facilitate the strategic planning process to define roles and responsibilities and the portfolio of services

Product Manager

• Sep 2022 - Feb 2023

Visual Artist

• Jul 2019 - Aug 2021

Collaborative work between multidisciplinary artists who have partnered to develop a single art piece for International Avenue under the direction of an artist leader and sculptor. For more information please visit https://www.calgary.ca/csps/recreation/public-art/international-avenue-public-art.html Collaborative work between multidisciplinary artists who have partnered to develop a single art piece for International Avenue under the direction of an artist leader and sculptor. For more information please visit https://www.calgary.ca/csps/recreation/public-art/international-avenue-public-art.html

Liquids Operations Program Coordinator – Operational Excellence (LPOX)

• Apr 2019 - May 2021

Responsible for planning, coordination and execution of Liquids Operations Program activities to ensure key operational risks were effectively managed working closely with Liquids Pipelines Control Center (LPCC) and Leak Detection Engineering (LDE) teams to coordinate and support the sustained execution of business processes such as Management of Change (MOC), Information Management (IM), Compliance, Performance Management and other program processes.• Streamlined, standardized and implemented a SharePoint Document Management Procedure for controlled documents for LDE & LPCC teams. Reliable information communicated to teams and 45 Controllers. (Approval of 20-30 documents/month, over 400 controlled documents/year, 25 Power Automate workflow templates/month, 2 Master Lists)• Identified clear Roles and Responsibilities using RACI for the LPOX IM team. Provided a management tool to inform decisions. (3 members over the course of 2 months) • Used a strong understanding of TC Energy Operational Management System (TOMS) and how the LPCC & LDE Programs support safety operations. Successfully connected its processes to functional accountabilities in delivering presentations to LPCC, LDE and LPOX stakeholders. (15-50 attendees/presentation, 8-10 presentations/year) • Initiated creative ways of collaboration and communication between LDE, LPCC and LPOX teams. (70 members). Boosting staff morale and created positive team relationships connecting them to the broader department optimizing & standardizing their processes.• Supported the preparation of Program Management Reviews and the pre-planning for Tier 2, 3 & 4 audits including the development of corrective actions and the SharePoint collaboration space set up for records and procedures compilation. This resulted in ensuring Program continuing suitability, adequacy and effectiveness addressing audit Nonconformance /Nonconformities (NCRs) on time and identifying and implementing Opportunities for Improvement (OFIs) Show less

Canadian Gas Operations (CGO) - Commercial Services & Optimization & Design (CSOD) Quality Business

• May 2016 - Apr 2019

Responsible for supporting the implementation of the CGO Management Program, supporting 8 sub-processes and aligning CGO Management procedures with TOMS • Updated, standardized, and streamlined the controlled documents & processes of the CGO Management Program, ensuring compliance with regulatory requirements and company practices. (Reduced from 80 to 50 documents over the course of 3 months).• Established an integrated quality network by influencing people and creating a study group to obtain training in Internal Quality audits (based on ISO 9001:2015 Standard) with an external vendor reducing the training cost by 60%. This resulted in supporting the CSOD department with Quality initiatives (Management Program rollout, Quality Day, Quality Community of Practice), benchmarked processes with other company quality stakeholders and built cross-functional connections.• Developed, standardized and implemented Decision Summary and MOC Processes by analyzing 5 processes and creating 2 procedures, trained end-users, documented changes and maintained tracker tools in SharePoint. This resulted in project improvements regarding scope, criteria for making changes and approval levels mitigating risk.• Optimized and implemented the Business Resumption Plan to provide a better understanding of the scale of the effects of an event/incident and promoting a culture of resilience and recovery. (Project duration 3 months).• Proactively managed on a daily basis 250 – 300 Nonconformances (NCRs) and OFIs via SAP by creating weekly and monthly reports and Quick References Guides to help end-users to achieve deadlines. Show less

Quality Assurance / Quality Control Technician

• Oct 2014 - Mar 2016

Responsible for the implementation, maintenance and improvement of the Quality Management System (QMS) for the Utilities Business Line (UBL) • Created Process Flow Diagrams, developed the processes and facilitated the creation 170 technical documents including Standard Operating Procedures (SOPs) for the UBL disciplines (Drafting, Project Management, GIS Applications, Quality, Document Control (DC), Field Activities: Preliminary Surveys, Pre-Construction and Construction, and Supervisory). This resulted in optimizing UBL processes producing weekly statistics and reports for management. • Participated in QMS and daily safety meetings presenting information regarding Continuous Improvement, OFIs, Corrective/ Preventive Actions, Root Cause Analysis, and QMS principles and procedures. This resulted in providing effective actions to address ISO External audits and in assisting with the adoption and integration of Quality Management principles, practices and methods into business line management and operational processes. Show less

Document Management Professional

• 2012 - 2014

Document Management team lead for capital thermal project (Pike CPF & Infrastructure – Production 35000 barrels/day) and 3 CPFs (Jackfish 3 (SADG Plant and Pads), Pads (JF 1 & 2) • Improved communication with 25 Engineering, Procurement and Construction firms (EPCs) achieving targets on timely manner by implementing bi-weekly working sessions to deliver prepared document packages (training, specifications, drawing number requests, and drawing packages for review/approval). Camp and Project Managers were very pleased with the results achieved and the support provided. • Created 15 DC procedures to ensure common practices and continuous improvement practices were applied. This resulted in consistent daily support to contractors and 25 EPCs. • Proactively supported daily activities regarding drawings approvals and document request, prepared drawings and specifications for CWP (Construction Work Packages), and bid documents. Logged and filed engineering project records producing monthly reports regarding deliverables status. Show less

Document Control Lead

• 2006 - 2011

Responsible for leading a team of 3 people to support company vendors & clients (Conoco Philips, Shell, CNRL, Chevron, Penn West, Pioneer, AltaGas) and Engineering, Management and Drafting departments in regard to DC practices. • Introduced 34 new procedures and improvements by working closely with Engineering & Drafting groups. Created the DC Control Manual including job responsibilities, procedures & standards, Vendors & Clients contact list. This resulted in a multidisciplinary process standardization and manual for training purposes. • Maintained regular and open communication with company departments ensuring DC assignments and deadlines were met. Successfully integrated new members to the DC team providing required support to learn new practices improving collaboration between different disciplines. • Performed QA/QC periodically and prior to document issue for controlled documents. This resulted in building internal customer reputation & trust and new tasks were assigned to support preparation of technical proposals; issued and followed up bid packages; received and logged information of 10 to 15 bids monthly. Show less

Analyst and Quality Auditor

• 2005 - 2006

Responsible for conducting Performance and Capability studies, analyzed and produced productivity reports for 75 products and developed process mapping and process flow diagrams for two production lines over two shifts. As per my second role, I was responsible for auditing production lines. • Contributed to continuous improvement programs thought the facility (Kaizen Events, Lean Manufacturing). Developed and conducted time studies and work simplification programs for two operator lines. Worked closely with engineers and a third-party company in regard to data gathered, which was used as baseline for the new productivity software. • Audited packaging and product lines to improve client satisfaction, identified opportunities for improvement (OFI). This resulted in standardization of materials reducing from 75 to 55 packaging types. • Interfaced closely with 40 to 50 operators and production managers during the internship. Demonstrated leadership and initiative being able to contribute to the company for a year in many levels. Gained recognition from Plant manager in a recommendation letter finding my work to be of exceptional quality and a pleasure to experience level of professionalism. Show less

Manager, Customer Service Department (Serviplus)

• 2000 - 2002

Responsible for planning, directing and managing operations of regional customer service office and accomplishing goals in regard of personnel, quality control, safety, budget, cost, sales, inventory, internal/external customers. Responsible for planning, directing and managing operations of regional customer service office and accomplishing goals in regard of personnel, quality control, safety, budget, cost, sales, inventory, internal/external customers.

Senior Buyer - Medicine & Medical Supplies

• 1998 - 2000

Responsible for managing, researching and negotiating medical supply purchases on daily, monthly and annually basis to obtain higher premiums over benchmarking prices (50 contracts/month, 60-80 Purchase Orders/month,80 to 100 vendors/week). Provided cost analysis & invoicing reports on monthly basis.

Operations Research Support - Maintenance & Materials Department

• 1997 - 1999

Responsible for evaluating personnel skills set as a base to develop training programs and performance standards for 180 attendees.

Quality Engineer Manager

• 1996 - 1997

Responsible for conducting Internal Quality Audits and developed Quality Assurance standards in preparation for the ISO 9001 certification including 10 production processes, 3 assembly lines and 20 administrative departments. Gathered data and compiled Cost of Quality monthly reports and conducted vendor surveillance.

Quality Control Auditor

• Oct 1994 - 1996

Responsible for developing Operating Procedures and conducting Internal Quality Audits in preparation for the ISO 9001 certification