Program Specialist

• Jul 2021 - Present

Fellow

• 2020 - 2020

In this role, I identified strategic enforcement proactive initiative to address wage and hour claims.I was engaged in interviewing division's personnel and examining data to analyze the intake process.Further, I supported policy advisor to the commissioner. I studied existing literature and best practices related to strategic enforcement. I also mapped current claim process - filing to resolution. I contributed to immersive training involving all divisions of the organization.I achieved the below,• Enhanced effectiveness of the claim process by suggesting improvements.• Focused on current labor issues, while participating in executive-level meetings.• Played a key role in initiating strategic enforcement research and implementation.

Owner

• 2002 - 2020

As an owner of the company, I oversaw and directed operations of cleaning company to ensure seamless workflow. I managed accounts and led two staff to achieve business goals. I spearheaded staff and managed schedules for the services. I negotiated contracts with vendors to acquire goods and services. I managed company accounts, while following up and receiving payments.key contributions,• Succeeded in managing and maintain international clients' properties.• Ensured smooth operations and adherence to contractual obligation in supervising the staff.