Experience

New Vanderbilt Rehabilitation & Care Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Marketing Liaison

  • Dec 2021 - Present

  Staten Island, New York, United States ● Developing and maintaining excellent relationships in new territories ● Improving preexisting relationships to increase referral volumes ● Serving as the primary point of contact for referral sources, patients, and families ● Prescreening potential referrals and patients, identifying patients’ needs and overseeing the process



Oxford Nursing Home Inc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Admissions Director

  • Feb 2021 - Dec 2021

  ● Managed admission process from inquiry to close, including clinical review and pre screening potential leads ● Effectively and timely communicated with hospitals and all referral resources ● Maintained knowledge of regulations governing Medicare/Medicaid/Managed Care reimbursement processes ● Generated daily census to set accurate facilities’ expectations ● Inputted patients’ information and documents into EMR system and communicating it with the nursing staff ● Preplanned and… Show more ● Managed admission process from inquiry to close, including clinical review and pre screening potential leads ● Effectively and timely communicated with hospitals and all referral resources ● Maintained knowledge of regulations governing Medicare/Medicaid/Managed Care reimbursement processes ● Generated daily census to set accurate facilities’ expectations ● Inputted patients’ information and documents into EMR system and communicating it with the nursing staff ● Preplanned and help arranged patients’ aftercare with staff ● Created and implemented a new system to log and track medical equipments ● Built and maintained existing relationships to increase referral volumes ● Act as liaison to address current patients and family concerns Show less


NEW CARLTON REHABILITATION & NURSING CENTER
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Admission Director

  • Feb 2021 - Dec 2021


Centers Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Hospital Liaison

  • Oct 2018 - Jan 2021

  ● Developed and maintained excellent relationships with hospital administrators, social workers, and other key contacts ● Served as the primary point of contact for referral sources, patients, and families ● Being diligent, able to multi-task, problem solve, and work independently ● Used Salesforce for internal communication and documentation ● Familiarity with post-acute care and medical assessment skills ● Prescreened potential referrals and patients, identifying patients’… Show more ● Developed and maintained excellent relationships with hospital administrators, social workers, and other key contacts ● Served as the primary point of contact for referral sources, patients, and families ● Being diligent, able to multi-task, problem solve, and work independently ● Used Salesforce for internal communication and documentation ● Familiarity with post-acute care and medical assessment skills ● Prescreened potential referrals and patients, identifying patients’ needs and overseeing the process ● Exceeded quotas on a consistent basis, resulting in earning numerous incentives and awards ● Being acknowledged by the leadership team having one of the highest percentage growth in the company ● Under company initiative, partnered w/ LTAC - marketed and worked with physicians to facilitate admissions Show less



DOWNTOWN GASTROENTEROLOGY ASSOCIATES, P.C

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Receptionist

  • Jan 2017 - Oct 2018

  • Assisted patients with general inquires via telephone and email • Registered new patients and updating existing patients’ information • Verified patients' insurances and appointments



Dr. Shirley Lew's Office

• Assistant

  • Sep 2015 - Oct 2018

  • Managing the orthodontist’s agenda by scheduling, rescheduling, and confirming appointments • Check-in patients while verifying and updating all personal and insurance informations • Verifying insurance eligibilities and coverage then arranging financial payment plans with patients • Updating patient files after each appointment and entering treatment plans • Taking full orthodontics records such as x-rays, molds, and imagings • Assistance in patient care and treatments during… Show more • Managing the orthodontist’s agenda by scheduling, rescheduling, and confirming appointments • Check-in patients while verifying and updating all personal and insurance informations • Verifying insurance eligibilities and coverage then arranging financial payment plans with patients • Updating patient files after each appointment and entering treatment plans • Taking full orthodontics records such as x-rays, molds, and imagings • Assistance in patient care and treatments during procedures • Giving post-operative instructions as prescribed by the orthodontist by demonstrating good oral hygiene, tooth brushing technique and flossing then questioning patients to ascertain home care status • Establishing a trusting rapport with patients to ensure positive dental experience • Preparing and arranging needed tools and instruments for scheduled procedures • Maintaining a clean and sterile environment according to the regulatory guidelines Show less



Concord Limousine Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Dispatcher

  • Dec 2014 - Jun 2016

  • Answered calls at a high volume bases to assist clients on booking reservations • Quoted and billed corporate companies for reservations • Pre-assigned reservations for large corporate events requesting 20+ cars • Conferred with clients or supervising personnel to address questions, problems, or requests for service • Relayed reservations, messages, or information to and/or from drivers by using the telephone or the company’s communication app and dashboard • Liaised with 100+… Show more • Answered calls at a high volume bases to assist clients on booking reservations • Quoted and billed corporate companies for reservations • Pre-assigned reservations for large corporate events requesting 20+ cars • Conferred with clients or supervising personnel to address questions, problems, or requests for service • Relayed reservations, messages, or information to and/or from drivers by using the telephone or the company’s communication app and dashboard • Liaised with 100+ drivers to coordinate routes and fix routing issues • In-depth ability to think and act quickly, calmly, and accurately in an emergency • Checked flights to ensure drivers are at the correct location and on time for arriving flights status at JFK, LAG, NWK, and Teterboro airports Show less



Sports Medicine at Chelsea

• United States
• Medical Practices
• 1 - 100 Employee

• Assistant Manager

  • May 2013 - Dec 2014

  • Provided direct supervision and made the practice more efficient through ongoing staff developments and workflow improvements • Initiated HIPPA – related compliance policies and procedures • Verified insurance coverage, managing precertification, and obtaining preauthorization • Oversaw finances through cash flow, charge entry, co-payments, and account payable • Negotiated with various insurance companies as pertained to reimbursement • Budgeting office expenses through… Show more • Provided direct supervision and made the practice more efficient through ongoing staff developments and workflow improvements • Initiated HIPPA – related compliance policies and procedures • Verified insurance coverage, managing precertification, and obtaining preauthorization • Oversaw finances through cash flow, charge entry, co-payments, and account payable • Negotiated with various insurance companies as pertained to reimbursement • Budgeting office expenses through payroll, office supply and medicinal ordering • Fulfilled a human resources role in recruiting, hiring, and training all staff • Scheduled appointments for well visits, surgical procedures, and physical therapy sessions • Formulated, wrote, and implemented an employee training manual to educate new hires with no prior experiences • Enhancements on administrative processes to dramatically increase efficiency and productivity in patient services Show less



NYU Langone Medical Center

• United States
• 100 - 200 Employee

• Receptionist

  • Jan 2013 - May 2013

  • Assisted patients with general inquires via telephone and email • Registered new patients and updating existing patients’ information • Assisted the doctors on their medical supply ordering and billing



Excel II Learning Center

• Coordinator

  • Mar 2011 - Feb 2013

  • Set educational standards and goals, and help established policies, procedures, and programs to carry them out • Identified qualifications, hired, and trained tutors on assigned programs • Implemented and planned daily recreational activities for 100+ students ages 5-13 • Created a spreadsheet to log tutors’ hours for the weekly payroll • Collected and logged students’ tuitions • Monitored program expenditures ensuring that budgets allocations are adhered to



Sheraton Brooklyn New York Hotel

• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Apr 2012 - Aug 2012

  ~ Maintained the hotel’s high standard of service and hospitality ~ Handled guest check in and checkouts professionally and in a welcoming and specialized manner ~ Posted varies charges such as room services, water, and parking to system and manual ledger



Karla Otto Ltd

• Intern

  • Jun 2011 - Jan 2012

  ~ Assisted both Press and Logistics dept. with general administrative duties while working with PR Assistants on managing daily requests ~ Managed domestic and international sample trafficking using Fashion GPS ~ Prepared and confirm guest list for various events and sent out lookbooks for various brands to numerous editors and stylists



Ultra Diamonds

• Retail
• 1 - 100 Employee

• Sales

  • Mar 2011 - Jul 2011

  ~ Provided the best customer service with knowledge of products ~ Maintained company’s standards ~ Assisted manager on daily executive paperwork



Esprit

• Tunisia
• Higher Education
• 500 - 600 Employee

• Sales

  • Nov 2009 - Apr 2011

  ~ Assisted customers with product selection and queries ~ Provided extraordinary customer service while promoting the company’s brand name ~ Maintained the top Sales position, while exceeding corporate standards ~ Handled thousands of dollars cash and card transactions as a cashier ~ Trained new hires



TD Bank Group

• Canada
• Investment Management
• 1 - 100 Employee

• Teller

  • Mar 2010 - Oct 2010

  ~ WOWing every customer by provided the best customer service ~ Executed TD Bank slogan of being America’s most convenient bank ~ Handled various cash transactions such as deposit, withdrawals, and etc



Abercrombie & Fitch

• United States

• Impact Lead

  • Mar 2008 - Aug 2009

  ~ Coordinated and maintained a flagship store’s standards ~ Supervision and management over part timers ~ Assisted managers on store’s daily activities



Fitch Ratings

• United States
• Financial Services
• 700 & Above Employee

• Intern

  • Jul 2007 - Jan 2008

  ~ Part of the surveillance team in policy and regulation maintenance ~ Coordination and review of analysts’ ratings ~ Analyze documents for retention, duplication, and obliteration



Smith Barney Citigroup

• Intern

  • Jun 2006 - Sep 2006

  ~ Coordination and review of clients’ billing. ~ Production scheduling and oversight. ~ Provided administrative management services for various departments in completing a task.