Magdalena Crawley
Product Manager at Paynovate- Claim this Profile
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Bio
Paul Zillien
Having worked with Magda for several years, I can truly testify her great organizational skills, deep knowledge of card and banking products and professionalism on all levels. Magda constantly produced tremendously helpful assets such as Product Matrices, Program Blueprints and TOM Designs, which were company-wide seen as lighthouse examples of great documentation. Her ability to lead cross-functional project teams through all stages of a project and to almost always exceed expectations regarding the project outcomes are phenomenal. At the same time Magda truly cares about her colleagues and lends an ear to everyone asking for support or advise. I hope our paths cross again in the near future.
Lara Sebastian
I’ve had the pleasure of working with Magda since I joined Railsbank/Railsr in 2021. She is an absolute delight. The expanse of her Payment and Card knowledge is unmatched and she is dedicated to delivering the best product solutions. She has an infectious can-do, will-do attitude and routinely demonstrates that there is no problem she won’t tackle and solve. She is one of the most well-rounded and effective Product professionals I’ve worked with. Magda is a tremendously valuable asset to any FinTech organization, and I highly recommend jumping at the chance to work with her!
Paul Zillien
Having worked with Magda for several years, I can truly testify her great organizational skills, deep knowledge of card and banking products and professionalism on all levels. Magda constantly produced tremendously helpful assets such as Product Matrices, Program Blueprints and TOM Designs, which were company-wide seen as lighthouse examples of great documentation. Her ability to lead cross-functional project teams through all stages of a project and to almost always exceed expectations regarding the project outcomes are phenomenal. At the same time Magda truly cares about her colleagues and lends an ear to everyone asking for support or advise. I hope our paths cross again in the near future.
Lara Sebastian
I’ve had the pleasure of working with Magda since I joined Railsbank/Railsr in 2021. She is an absolute delight. The expanse of her Payment and Card knowledge is unmatched and she is dedicated to delivering the best product solutions. She has an infectious can-do, will-do attitude and routinely demonstrates that there is no problem she won’t tackle and solve. She is one of the most well-rounded and effective Product professionals I’ve worked with. Magda is a tremendously valuable asset to any FinTech organization, and I highly recommend jumping at the chance to work with her!
Paul Zillien
Having worked with Magda for several years, I can truly testify her great organizational skills, deep knowledge of card and banking products and professionalism on all levels. Magda constantly produced tremendously helpful assets such as Product Matrices, Program Blueprints and TOM Designs, which were company-wide seen as lighthouse examples of great documentation. Her ability to lead cross-functional project teams through all stages of a project and to almost always exceed expectations regarding the project outcomes are phenomenal. At the same time Magda truly cares about her colleagues and lends an ear to everyone asking for support or advise. I hope our paths cross again in the near future.
Lara Sebastian
I’ve had the pleasure of working with Magda since I joined Railsbank/Railsr in 2021. She is an absolute delight. The expanse of her Payment and Card knowledge is unmatched and she is dedicated to delivering the best product solutions. She has an infectious can-do, will-do attitude and routinely demonstrates that there is no problem she won’t tackle and solve. She is one of the most well-rounded and effective Product professionals I’ve worked with. Magda is a tremendously valuable asset to any FinTech organization, and I highly recommend jumping at the chance to work with her!
Paul Zillien
Having worked with Magda for several years, I can truly testify her great organizational skills, deep knowledge of card and banking products and professionalism on all levels. Magda constantly produced tremendously helpful assets such as Product Matrices, Program Blueprints and TOM Designs, which were company-wide seen as lighthouse examples of great documentation. Her ability to lead cross-functional project teams through all stages of a project and to almost always exceed expectations regarding the project outcomes are phenomenal. At the same time Magda truly cares about her colleagues and lends an ear to everyone asking for support or advise. I hope our paths cross again in the near future.
Lara Sebastian
I’ve had the pleasure of working with Magda since I joined Railsbank/Railsr in 2021. She is an absolute delight. The expanse of her Payment and Card knowledge is unmatched and she is dedicated to delivering the best product solutions. She has an infectious can-do, will-do attitude and routinely demonstrates that there is no problem she won’t tackle and solve. She is one of the most well-rounded and effective Product professionals I’ve worked with. Magda is a tremendously valuable asset to any FinTech organization, and I highly recommend jumping at the chance to work with her!
Experience
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Paynovate
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Belgium
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Financial Services
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1 - 100 Employee
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Product Manager
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Apr 2023 - Present
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Railsr
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Financial Services
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100 - 200 Employee
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Senior Product Manager - FinCrime
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Dec 2022 - Mar 2023
Designed and owned delivery of end user onboarding journey E2E consisting of foundational end user record with jurisdictional validations, dynamic T&Cs, end user risk rating, SDD, CDD and EDD, and extensions of KYC, KYB, PEP and Sanctions Screening and all related doc management. Collected customer’s end user data with deep intention to streamline / automate supervision function and auditability. Ensured customers are fully compliant with jurisdictional regulations and law
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Global Products Programme Manager - Cards
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Oct 2021 - Dec 2022
Established programme of work according to the strategic objectives of the organisation. Delivered Card Product remediation programme blueprint and Target Operating Model design. Programme and Project management and execution. Complex product risks reporting and mitigation. Issue identification and collaborative resolution.
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Product Manager - Cards
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Feb 2020 - Sep 2021
Subject Matter Expert (SME) for Global Card Product. Created complete detailed Card Product Matrix. Fostered collaborative partnership with Engineers and Technical Product Owner to drive consistency, accountability and sense of ownership. Product vision and strategy through delivery of product proposition and aligned roadmap. Feature and capability scope approval and backlog management Customer insight and data driven product discovery and go to market assessment
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Card Implementation Manager
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Nov 2019 - Feb 2020
Scheme (Mastercard and VISA) change requests and implementation. Third party processor and card bureau management.
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FIS
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United States
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Information Technology & Services
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700 & Above Employee
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Senior Business Process Analyst (Senior Operations Analyst)
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Jun 2016 - Oct 2019
New Customer onboarding. Active customer relationship management. BIN Sponsorship programme compliance oversight. SME in Payment Network settlement and reconciliation concepts. Legal agreements.
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Business Process Analyst (Operations Analyst)
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Jul 2014 - May 2016
Scheme settlement setup. Settlement liability calculation and reconciliation. service review meetings
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Business Analyst
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Jan 2014 - Jul 2014
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Process Analyst, IT Business Transformation
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Oct 2012 - Dec 2013
Capturing processes adapting standard BPMN2.0 methodology; understanding company’s strategic direction and identifying areas for business process reengineering to attain the highest levels of customer service, efficiency, control and compliance
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Operations Process Analyst, Operations
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May 2012 - Sep 2012
Re-Design of Customer Service procedures upon business decision to migrate from outsourced contact centre (‘Mellon’ Romania) to UK based call centre (‘TCC’ Liverpool)
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System Tester
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Oct 2010 - Apr 2012
Interpretation of business requirements and impact level evaluation on systems caused by a business change; Production of regression scripts and test plan documentation; Performance of software examination, mitigating risk of the consumer-facing system malfunction
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Back Office Administrator
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Jan 2008 - Sep 2010
Administrative tasks related to flawless operation of Back Office and Customer Services Teams
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The Listening Company
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United Kingdom
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Service Professional, Advanced Payment Solutions Ltd (APS) Cashplus Customer Services
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2007 - 2008
Providing a high quality of customer service whilst resolving queries relating to applications, accounts, payments, disputes and fraud
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Service Professional, BskyB Campaign
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2007 - 2008
Assisting customers’ queries relating to progress ordering, managing complaints and providing information and advice regarding products in which customers have an interest
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Education
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2010 - 2012
Birkbeck, University of London
Certificate of Higher Education, Arts Policy and Management
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