Experience

Pro Dive Mexico

• Mexico
• Recreational Facilities
• 1 - 100 Employee

• Senior Regional Sales Manager

  • Oct 2013 - Present

  • Responsible for implementing strategic sales activities. Exceeding sales targets and objectives. • Improving overall team performance: salesmen, instructors, warehouse attendants. • Interacting with guests regularly to gain feedback on quality & service effectiveness. • Maintaining strong and cordial relationships and providing excellent customer service. • Responsible for implementing strategic sales activities. Exceeding sales targets and objectives. • Improving overall team performance: salesmen, instructors, warehouse attendants. • Interacting with guests regularly to gain feedback on quality & service effectiveness. • Maintaining strong and cordial relationships and providing excellent customer service.



La Bodeguita del Medio

• United States
• Entertainment Providers
• 1 - 100 Employee

• Operations Instructor Nationwide

  • Jan 2010 - Sep 2013

  • Guaranteed that goals were communicated, understood, and met by the personnel. • Coordinated tasks and work with other areas to ensure that the business ran efficiently. • Ensure that newly hired personnel received proper training. • Secure that necessary resources were available to effectively perform jobs. • Make sure that employees clearly understood their job roles, responsibilities, and performance expectations. • Responsible for recruiting, training & developing restaurant staff. • Dealing with and resolving customer complaints. • Maximising all business opportunities to drive sales. • Monitoring sales, writing informative reports. Show less



Vallarta Adventures

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Federal Tour Guide

  • Apr 2006 - Dec 2009

  • Studied and researched about the flora and fauna in the area. • Accompanied visitors and informed them about the area heritage. • Responded to emergency situations. • Instructed guides and other staff about the regulations and restrictions to be imposed on the visit. • Conducted several researches with the team of biologists studying the flora and fauna in the area. • Worked in research and protection on indigenous cultures and tribes such as the Huichols and Mayans. • Performed all other tasks as assigned. Show less



Hilton Worldwide

• India
• Hospitality
• 300 - 400 Employee

• Customer Service Coordinator

  • Aug 2004 - Mar 2006

  • Handled telephone messages professionally, accurately, completely, and promptly. • Displayed a warm friendly, professional greeting to all who enter the Hotel. • Maintained a clear and informative log book. • Trained and handled emergency situations in a calm and efficient manner. • Handled guest’s requests for information and services. • Worked closely with restaurants, clubs, museums, tour operators, car rentals, and others, for hotel clients. • Maintained a file on services including transportation sources, accommodations, and referral contacts. • Exercised judgment while handling guest inquiries, and responded promptly according to the individual needs of guests. Show less



Best Western International

• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Feb 2003 - Jul 2004

  • Oversaw and supervised all duties performed by all Front Office employees. • Ensured that all Front Office employees completed their essential duties before their departure. • Assisted with any scheduled shift problems on the night audit shifts. • Accountable for the proper training and daily monitoring of all service levels provided by employees to guests. • Monitored and maintained proper Front Office operational supplies. • Responsible for maintaining and monitoring that all employees followed proper cash handling procedures. • Ensured proper inventory controls, worked with Sales and Reservations to ensure maximum selling potential and house balance. • Ensured accuracy of groups, rooming lists, billing, amenities, arrivals, etc… • Maintained cleanliness and organization of back office, front desk, and front desk closet. Show less